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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I just need the doctor and your facilities number so I can put it on my landlord's number
Hi Kerighn,
We understand your request, but ESA letters do not require direct contact information for the doctor or our facilities to be valid. A legitimate ESA letter, issued by a licensed professional, includes all the necessary details, such as:
The professional's license number
State of practice
Official letterhead and signature
This information is typically sufficient for landlords to verify the authenticity of the letter.
If your landlord needs further clarification, they can follow the verification instructions provided in the ESA letter itself.
For additional assistance, feel free to reach out to our support team at [email protected]. We’re here to help make this process as smooth as possible for you.
I had no issues with the quiz or payment process. Those were great. I jus wish some of the other things not included could have been included, like the tag that had to be paid for separately. Thanks though. The overall experience was good.
They were very understanding & support & caring. A positive good thoughts about this company.
Hi Teresa,
Your review brought a smile to our faces! Thank you for your kind words, and have a lovely day!
The tags don't come included. Which should be for the price.
Hello Mylonn,
That’s correct—the tags are not included by default in the standard ESA letter package. They are offered as optional add-ons for those who would like them.
The primary product is the ESA letter, which is the legally recognized document for housing accommodations under the Fair Housing Act (FHA). Items like tags, ID cards, or vests are accessories designed for convenience and identification purposes and are sold separately.
If you’re interested in purchasing a tag, you can find it on our website here:
👉 www.supportpets.com/shop
We hope this clears up any confusion, and we’re here if you have further questions.
I would choose this company over any others, the process was easy to do and very impressed with the time it took to get my paperwork approved
Hi April,
We’re so happy to hear your experience was positive! Thank you for your support, and have a wonderful day!
Easy to use fast but only flaw is they don't tell you the tracker comes free with your pet and I paid for it. They also want you to buy the whole package vrs buy the items you only need.
Hello Tehyaonna,
While our primary product is the ESA letter, additional items like trackers, ID cards, or accessories are typically offered as separate add-ons for convenience. We aim to keep our pricing transparent and give customers the option to choose what they need instead of requiring them to purchase a full package.
If you believe you were charged for something that was supposed to be included, we recommend reaching out to our support team at [email protected] with your order details. They’ll be happy to review your purchase and address any concerns.
Easy quick process. Responsive, thorough and very pleased.
Hello Marilyn,
Thank you so much for your kind words! We’re happy to hear that you found the process easy, quick, and thorough. Our goal is always to make this experience as smooth and stress-free as possible.
If you ever need assistance or have more questions, don’t hesitate to reach out. Wishing you and your furry companion all the best! 🐶❤️😊
Hi Cody,
Your feedback is so valuable to us! Thank you for your kind review, and have an amazing day ahead!
...
Hi Veronika, thanks for the 4-stars review.
If you need anything, don't hesitate to reach out.
Hello Chloe,
Thank you for your trust and support! It’s always a pleasure to hear from happy customers. Have a great day!
The process was quick and simple. Exactly what I need in this transition of my life to make things a little easier.
Hi Jenna,
Your positive words truly made our day! Thank you for sharing your experience, and have a fantastic day!
Great I loved how quick and efficient the process was and how I can take my pets anywhere now
Hi Chance,
Thank you so much for your kind words! We’re delighted to have been part of your positive experience. Have a wonderful day!
Great reminders.
Easy, quick and reliable.
Understanding of the importance of our pets being in our life. We always should care for our pets appropriately.
Thank you!
Hi there,
Your feedback means so much to us! Thank you for sharing your experience, and have an amazing day ahead!
Hello Roger,
We’re so grateful for your kind review! It’s always a pleasure to serve customers like you. Have a fantastic day!
This is easy to do, yet extremely important and necessary. Thank you so much for being there for those of us that need you!
Hi Keola,
Thank you for your thoughtful feedback! Your support keeps us motivated every day. Have a lovely day!
The website is not user friendly stating contact customer support as if there is a chat or a phone number when I was only able to find an email. Furthermore, I am still unclear if I purchased the genius tag or if it was included in my package. I might have been over charged.
Hi Jennifer,
We’re sorry to hear about the confusion and frustration you experienced while navigating our website. We aim to make the process as clear and user-friendly as possible, and your feedback helps us improve.
Currently, our primary support channel is via email at [email protected], where our team is ready to assist with order questions, clarifications, or concerns about charges.
Regarding the Genius Tag, it’s typically offered as an optional add-on and not automatically included in standard ESA packages. If you're unsure about your purchase or suspect an overcharge, please reach out to our support team at [email protected] with your order details so they can review and clarify everything for you.
I love it because I can take my pets with me wherever I want since being with them helps me with my anxiety.
Hi Yaritza,
Your trust and support are truly appreciated! Thank you for your review, and have a great day ahead!
I have to see if people accept this or not this is early days you want 60 words how the heck can I come up with 50 words I am still trying to access my account!
Hello Janette,
Thank you for sharing your thoughts. If there’s ever anything you’d like to discuss or if you need assistance with something, feel free to reach out to our support team at [email protected].
We’re here to help whenever you need us. 🐾✨
So far so good fast and hopefully reliable as to use of this certificate
Hello Karen,
We’re so happy to hear you had a wonderful experience! Thank you for sharing your kind words, and have a fantastic day!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jaiden,
Thank you for your support and trust! Your feedback is greatly appreciated. Have an amazing day!