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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Easy, fast and great. Just good things to tell about that. Thanks a lot
Hola Paul,
¡Es un placer! Nos encanta crear experiencias que realmente marquen la diferencia para ti.
You got my money and I did get some online material, there is no way to contact a real person, I thought I was supposed to get a card to carry, very disappointed.
Hello Lee,
We're sorry to hear about your disappointment and would like to make this right for you. While our materials are provided online for convenience, our customer support team is available to assist you directly.
Please reach out to us at [email protected] or use the chat option on our website at www.supportpets.com. A team member will be happy to address your concerns, provide clarification on what’s included with your purchase, and help resolve any outstanding issues.
If you were expecting a card or additional materials, let us know so we can ensure everything is in order for you. Your satisfaction is important to us, and we appreciate you bringing this to our attention!
It was very simple to sign up and receive the documents. I am so thankful for the holiday promotion that was offered!
Hi Noni,
Thank you so much for your positive feedback! We at Support Pets are thrilled to hear you had a great experience. If you need anything further, we’re always here to assist. Have a wonderful day!
Perfect and Efficient Very professional and Fast very good experience overall ill definitely recommend them
Hello Miguel,
We're thrilled to hear that you had a positive experience with Support Pets! If there’s anything else we can do, don’t hesitate to reach out. Have an amazing day!
Got my documents within hours thank you so much. It was so easy to get approved
Hi Carly,
Your review truly brightened our day! We’re so glad we could provide the support you needed. If you ever need more help, Support Pets is here for you. Have a great day!
The service was fast and when I did contact service they were helpful. Thanks!
Hello Vicki,
Thank you for your kind words! We're happy that Support Pets could meet your needs. If you ever need assistance, feel free to contact us. Have a fantastic day!
My experience was good with getting my dog registered as a support dog however I found it to be confusing regarding ID card and necessary hard copy documents. I feel 3 to 4 weeks is a bit long wait to receive the required harness.
Hello Fitzhugh,
Thank you for sharing your feedback with us. We're glad to hear that your experience with registering your dog as a support animal was positive! However, we understand your concerns about the wait for the ID card, hard copy documents, and harness. We strive to provide our customers with timely service, and we appreciate your patience during this process.
Regarding the ID card and necessary documents, we want to ensure that all information is clearly communicated, and we're here to help if anything feels unclear. Our customer support team is available to assist you with any questions you have about these items.
As for the harness, we recognize that waiting for products like this can be frustrating. Rest assured, we're working hard to process and deliver items as quickly as possible. If you need any updates on your order, feel free to reach out to us at [email protected] or via the chat option on our website.
We truly appreciate your feedback, as it helps us improve our services!
I need an ESA for my anxiety and depression and it was easily done through this experience. I didn't get the bundle but would have if it were less expensive, or if you could select things individually. Overall,I had a good experience and this is my second year having an ESA.
Hello Kelsi,
Thank you for sharing your experience with us! We're so glad to hear that the process was easy for you and that your ESA is helping with your anxiety and depression. It's wonderful to know that you've had a positive experience overall and that this is your second year with an ESA.
We also appreciate your feedback about the bundle pricing. We understand that sometimes the cost can be a concern, and we are constantly looking for ways to improve our offerings. We will definitely take your suggestion into account about offering more flexibility in selecting items individually.
If you ever have any further questions or need assistance in the future, feel free to reach out to us. We're here to support you!
It is easy and quick process to be approved for my esa. Love this being available
Hi Sharon,
Our pleasure! We look forward to continuing to provide you with exceptional service.
All my animals have been registered through this company! My animals are each better suited for a different issues I have, now I can really put them to work.
Hi Makayla,
Thank you for the wonderful review! We at Support Pets are so happy we could provide the assistance you needed. If you need further help, we’re just a message away. Have a great day!
Hi Cristy,
Thank you for the wonderful review! We’re so happy we could assist you. If you need anything further, don’t hesitate to reach out. Have a great day!
So far today was my first day actually bringing her to a restaurant while eating outside and I didn't get denied just because I brought her out with me and they respected my decision and boundaries with her!
Hi Jayslynn,
We truly appreciate your feedback! It’s fantastic to know we met your needs. If there’s anything else we can do, feel free to reach out. Wishing you a wonderful day ahead!
Amazing company with great customer service, truly made this process stress free!
Hello Sheyenne,
Your feedback means so much to us! We’re glad to know that we could be of help. If you need anything else, don’t hesitate to contact us. Have a fantastic day ahead!
They were helpful and quick to assist you. Got my paperwork back within 48 hours.
Hi Makayla,
We appreciate your positive review! It’s a pleasure to know we met your expectations. If you need anything else, feel free to reach out anytime. Have a great day!
It was super easy I just answered the questions and paid and 1 day later my dog was esa certified
Hello Kyren,
Thank you for the kind words! We’re so glad you had a great experience with us. If you need anything further, we’re here to help. Have a wonderful day!
Excellent! Thank you for assisting me and getting my furry friend certified as an ESA. He definitely eases my daily emotional stress.
Hi Barbara,
We’re thrilled to hear about your positive experience! Thank you for your feedback. If you need any additional assistance, feel free to contact us. Have an amazing day!
I would recommend to anyone. Fast and easy with zero issues thus far
Hello Jennifer,
Thank you for your thoughtful review! We’re so happy we could assist you. If you need anything else, we’re here to help. Have a fantastic day ahead!
It was good but confusing,but i took the time and got everything squared away...
Hi James,
We appreciate your feedback! 😊 We understand that the process can sometimes feel a bit confusing, but we’re glad you took the time to get everything sorted out. If you ever have any questions in the future, we’re always here to help!
It was great I had no issues and it was quick and simple and got my papers fast.
Hello Brandy,
Your feedback truly brightened our day! We’re so happy we could assist you. If you need anything more, feel free to reach out. Have a wonderful day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael,
Thank you for sharing your experience! We at Support Pets are so happy we could assist you. If you need further help, just let us know. Have a great day!