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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Experience was great and I got my paperwork really fast. Helped me a lot
It was a great experience
After my daughter passed it is great to be able to take my Missy everywhere with me. She was an angel giving to me
Hello Stacie,
We're so sorry for your loss, and we’re truly honored that Missy is able to bring you comfort and support during such a difficult time. It's wonderful to hear that our service helped make it possible for you to keep her by your side.
Thank you for sharing your experience with us. If you ever need anything or have any questions, please don’t hesitate to reach out. We’re here to support both you and Missy every step of the way.
Wishing you both peace and healing. 💖🐾
Fast and easy it's was very much quality of serial and I will recommend to anyone anytime!
Hi Chisha,
Thank you for your positive review! We’re glad that Support Pets was able to support you. If you need anything further, don’t hesitate to reach out. Have a wonderful day ahead!
I love support pets. They are affordable, quick, and way to navigate as far as customer service etc
Hello Joshlyn,
We're so happy to hear that you had a great experience with us! It means a lot to know that our service has made things easier for you. We're here to support you every step of the way, and we're grateful for your kind words. If you ever need anything in the future, don’t hesitate to reach out!
Thank you for choosing Support Pets! 😊🐾
I am 74 and getting ready to move into a rental that does not allows pets. I filled out all of the required paperwork and qualified for an emotional pet. I was approved. I submitted my paperwork to my landlord & am allowed to have my pet free of charge. It was simple.
Hello Pamela,
We're so glad to hear that everything went smoothly for you! It's wonderful that your emotional support animal can be with you in your new home. If you need anything else, feel free to reach out. We're here to help! Thank you for sharing your experience!
I found the website to be too evasive on the price/cost of an ESA & the accessories which they do not provide.
Hi Annette,
We understand your concerns, and we want to assure you that we are fully transparent with our pricing. All costs, including for the ESA letter and any optional accessories, are clearly listed on our website and are part of the payment process during the ESA letter application. If you have any questions or need further clarification, please feel free to reach out to our customer service team at [email protected] or via the chat option on our website. We’re here to help!
I've gotten my ESA letter & PSA letter but I'm having a hard time getting to the PSA training I paid for. It seems to just take me in loops & the emails are no help!
The process was super easy, I'm thankful for Support Pets. Thank you!
Hello Dasionna,
We’re so pleased to hear that everything went well! Thank you for your kind words about Support Pets. If you need anything further, we’re always here to assist. Have a great day!
I am really excited to have my pug as an ESA...I love to have her with me always - and you have made that possible!
Hi Andrea,
Thank you for your thoughtful review! We’re happy that Support Pets could meet your needs. If you need any further assistance, feel free to contact us. Have a great day!
I got my paper work within a few hours it was super fast and simple
Hello Josephine,
We're so happy to hear that you had a great experience with Support Pets! Thank you for sharing your feedback. If you need anything further, feel free to reach out. Have a wonderful day!
Happy to have my pet with me. Everyone has been very helpful and supportive and we really appreciate it.
Hi Deborah,
Our pleasure! We look forward to continuing to provide you with excellent service.
Amazing experience. They took care of everything. It was easy
Hello Carolina,
Thank you for the great review! We’re so glad that Support Pets could be of assistance. If you need any further support, we’re always here for you. Have a great day ahead!
Even though Pinky is 10-pound vest is to short. Any possibility of change it?
Hello Manuel,
Thank you for reaching out! We're happy to hear you're taking good care of Pinky.
Regarding the vest size, we're sorry to hear it's not the perfect fit. We recommend reaching out to our customer support team directly at [email protected], or via the chat option on our website, to discuss options for exchanging or adjusting the vest size. They’ll be happy to assist you in finding the right fit for Pinky!
We appreciate your understanding and are here to help! 🐾
The process was simple and easy with lots of helpful information
Hello Lauren,
Thank you for sharing your feedback with Support Pets! We're so glad to know we met your expectations. If you need further assistance, don’t hesitate to reach out. Have a fantastic day!
It was a quick process to make my pets ESA approved. I am thankful for support pets.
Hi Andrea,
We’re so happy to hear that Support Pets was able to assist you! Thank you for your positive review. If you need anything else, feel free to reach out. Have a wonderful day!
Not a scam. Quick and easy. Worth the price. Some aspects are confusing when it comes to membership.
Hi Kirsten,
We're glad to hear that you found the process quick and easy! We strive to provide honest and transparent services. We understand that some aspects of the membership can be confusing, and we’re here to help clarify anything. If you need more information or have any questions, don’t hesitate to reach out to our customer service team via chat or email at [email protected]. We’re happy to assist!
This experience was so helpful. Now I don't have to worry about paying fees at my apartment building. I'm so happy that I can take my pet anywhere I go with knowing she can be by my side I know I will be okay.
Hi Summer,
We’re so glad to hear that your experience with Support Pets has been positive! It's wonderful to know that the process was easy and that you're now able to have your pet by your side wherever you go. We understand how important it is to have that support, and we’re thrilled that you can enjoy the benefits of living without the worry of extra fees or unwanted questions.
Thank you for choosing Support Pets. We’re here to continue supporting you and your pet every step of the way! 😊🐾
I needed my dog more than anyone could imagine right now. Thank you for helping me to get him.
Hello Donna,
Thank you for the wonderful review! We’re so pleased to know that Support Pets could be of help. If you need anything further, don’t hesitate to get in touch. Have a great day!
It was fast and easy! It sent me an email when I was due for my renewal and made it a breeze
Hi Skyler,
Thank you for your glowing review! We’re thrilled to hear that Support Pets could support you. If you need any further assistance, feel free to reach out. Have a wonderful day!
Thanks a lot for getting to me fast and making by the process super easy!
Hi LaCheyla,
We really appreciate your kind words! It’s fantastic to hear that you had a positive experience with Support Pets. If you need further support, we’re always here for you. Have a great day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Liberty,
We truly appreciate your kind review! Thank you for trusting Support Pets to assist you. If you need anything further, feel free to get in touch. Have a fantastic day!