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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Perfect it works try it yourself fast and very very easy take your pet anywhere
Very informative and helpful thank you so much for the assistance I really appreciate the resources
Hi Sean,
Our pleasure! Your experience matters to us, and we’re glad you’re enjoying it.
Overall it was a very smooth process to complete. I didn't have any issues and I received a response back within 24 hours.
Hi Paul,
We truly appreciate your feedback! It’s wonderful to know we could meet your needs. If you ever need support again, feel free to reach out to Support Pets. Have a great day!
Not cheap. Hassle free with the exception of being forced to watch a video before accessing documents that I already paid for.
Hi Andrea,
We appreciate your feedback, and we're glad the process was generally hassle-free for you. We understand that having to watch a video before accessing your documents may not have been the most convenient, and we apologize for any inconvenience it caused. Our goal is to provide clarity and ensure a smooth experience for our users, so we’ll certainly take your comments into consideration for future improvements.
If there's anything we can do to assist you further or if you have any questions, please feel free to reach out! We're here to help. 😊
Amazing easy fast stress-free and the best decision I've ever made
Hi Sara,
Thank you for sharing your experience with Support Pets! We’re thrilled to know we were able to assist you. If you need anything else, we’re here to help. Have a great day ahead!
It was much faster than I thought! It helps me a lot since my cat means a lot to me, and I'm glad to know that he's now my service friend! Thank you :)
Hi Maria,
We appreciate your thoughtful review! It’s great to hear that Support Pets could support you. If you need further assistance, don’t hesitate to reach out. Wishing you a wonderful day!
Really easy process to renew our ESAs, Thank you! Looking forward to future renewals!
Hi Michael,
We're so glad to hear that everything went well! Thank you for your positive review of Support Pets. If you need anything else, feel free to reach out. Have a wonderful day!
Ok but to many confusing emails? I'm not sur what I'm getting
Hi Martha,. It’s our goal to make the process as clear and straightforward as possible, and we understand that the number of emails might have been overwhelming.
If you're unsure about what you're receiving, we're happy to help clarify things for you. Please reach out to our customer support team at [email protected], and we’ll make sure everything is clear.
Additionally, if you prefer to stop receiving our emails, please let the Customer Support know, and update your preferences right away.
Thank you for your patience, and we're here to assist you!
My experience was excellent. I would recommend it for any friends or family that ask
Hello Marianna,
We really appreciate your review! It’s great to know that Support Pets could meet your needs. If you need any more help, don’t hesitate to contact us. Have a lovely day!
My experience with Support Pets went great. I received all of my documents and I'm looking forward to meeting my new dog.
Hello Claire,
Thank you for your wonderful feedback! We’re happy to know that Support Pets was able to assist you. If you need further support, feel free to reach out. Have a great day!
Quick and easy.perfect was a great experience and would recommend
Hello Luwana,
Our pleasure! Making things easier for you is what we aim for every day.
Exente servicio solo en espera de mi Kit para mi perrito de apoyo emocional Jacob Andre
Hola Maria,
¡Nos alegra mucho saber que Support Pets te ayudó de una manera significativa! Si necesitas más ayuda, no dudes en contactarnos. ¡Que tengas un día fantástico!
My daughter has 2 seizure disorders and was in a very bad car wreck and we really needed her to be able to take her best friend with her everywhere.
Hi Nina,
We're so happy to hear that your experience was fantastic, and we’re honored to have been a part of helping your daughter and her best friend. It's truly our mission to provide a safe, easy, and quick process for those who need it most.
If there's anything else we can assist with, feel free to reach out. We're here for you every step of the way! 😊 Thank you for choosing us!
I never knew about an animal being an ESA. I got my puppy during my divorce and he became my absolute angel, my child. He became my ESA last year and we've become inseparable. He goes with me everywhere, lives at my apartment rent free, and traveled with me during my move. Love it and everyone loves my pup!
Hi Amanda,
Thank you for the positive review! We’re glad we could support you. If you need more assistance, Support Pets is always here for you. Have a wonderful day!
Everything went smoothly and I received my documents within 24 hours! This was an awesome experience!
Hello Chrystal,
We truly appreciate your kind words! Thank you for trusting Support Pets. If you need anything further, we’re here to help. Have a great day!
I received the support I needed. I would be lost without my dog. He means the world to me.
Hi Terry,
Thank you for your fantastic feedback! We’re thrilled to hear that Support Pets met your expectations. If you need further assistance, we’re here to help. Have a wonderful day ahead!
The website is very detailed with information and very easy to navigate. I got my ESA in 24 hours. Highly recommend!
Hello Kristin,
Our pleasure! We take great pride in delivering an experience that makes you happy.
GREAT OPPORTUNITY TO NOT MISS OUT ON ANY FUN OUTINGS! I appreciate this service to help people like us out
Hi there,
Thank you for sharing your positive experience with Support Pets! If you need more support, we’re always here for you. Have a great day!
This is my 3rd time using Support Pets. Excellent service, quick, affordable and easy! Added bonus is I am saving a lot of money on rent and deposits and can take my best friends (fur babies) with me almost anywhere! Highly recommend!
Hi Bev,
Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that your experience with Support Pets has been consistently excellent, and we're happy that we could help save you money and allow you to bring your fur babies with you everywhere.
We truly appreciate your recommendation and are always here to support you and your pets! 🐾😊
My experience was smooth and easy. Had no problems with the application or the process
Hello Jenyfer,
Thank you for your wonderful review! We’re glad that Support Pets could be there for you. If you need anything further, don’t hesitate to reach out. Have a great day ahead!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paula,
Thank you so much for your kind review! We're so happy to hear you had a great experience with Support Pets. If you need any further assistance, we’re here to help. Have a wonderful day!