On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Received documents in a timely manner with no issues. Very worth the wait
Hi Ashley,
We’re thrilled you’re satisfied with our service. It’s our pleasure to ensure you’re always taken care of.
Very easy and simple. The process was very fast as well. I would recommend to others.
Hello Kristi,
Thank you for your encouraging feedback. It’s always our pleasure to provide you with the best service.
I have not received my product and they sent me email saying I received one of my items my genius tag along other things I paid for I didn't get.
Hi Lawrence,
We sincerely apologize for the inconvenience and understand how frustrating this must be. If you’ve already reached out to our support team but haven’t seen any resolution, we’d like to ensure your issue is addressed promptly.
Please follow up with our team at [email protected] or through the chat feature on our website, providing details for faster assistance.
We’ll prioritize resolving this for you and ensure you receive the items you paid for. Your satisfaction is very important to us, and we appreciate your patience while we sort this out. 🐾💙
It was easy to understand all the steps and what i had to do and it was self explanatory for everything i read and had to do. I am so happy i found a website that was so into helping people out on getting their loved one to be an ESA pet. And the documents I needed came so quick and fast! Thanks!
Hello Stephanie,
Our pleasure! We're thrilled to hear that you had the best experience ever! 🐾💙 Making the process simple and self-explanatory is exactly what we aim for, and it’s wonderful to know we could help you and your furry loved one. If you ever need anything else, we’re just a message away. Wishing you and your ESA all the best!
Hi Joshua,
Our pleasure! Your positive words remind us why we’re so passionate about our work.
In a complicated world, this was one of the easiest tasks on my list. Thank you!
Hello Julian,
Thank you so much for your kind words! It’s truly our pleasure to make things as easy and seamless as possible for you. In a world full of complexities, we’re thrilled to be a source of simplicity. Don’t hesitate to reach out if there’s anything else we can help with!
Quick and easy process to get certificate, but the biggest hassle to get help when issues arrived.
Hello Taylor,
We’re glad to hear you found the process quick and easy, but we’re truly sorry if you experienced difficulties when seeking assistance. That’s not the level of service we aim to provide, and we want to make it right for you.
Please reach out to our support team via [email protected] or use the chat feature on our website. Provide your order details, and we’ll prioritize resolving the issue as quickly as possible.
Your satisfaction and experience are very important to us, and we appreciate the opportunity to assist you further.
You were right on top of order. Only questionis didn't I order the support vest for Gunny
Hello Jack,
Thank you for your question! It’s our pleasure to assist and clarify. If there’s any discrepancy with your order or if you have additional questions, please don’t hesitate to reach out to our customer support team at [email protected], or use the chat feature on our website: www.supportpets.com. We’re here to ensure everything is perfect for you!
Fast, easy, and customer support is very helpful. Makes it very simple to understand.
Hi Woodrow,
Our pleasure! We’re committed to always providing the best experience possible.
Very easy, quick and easy to understand. Very efficient and reaches out to make sure you receive your documents
Hello Anthony,
Our pleasure! Knowing you’re happy with our service means everything to us.
Seems to be a smooth simple process. Write them what ails you, they review and make their assertion.
Hello Deborah,
Our pleasure! We’re honored to be a trusted part of your journey.
The process was easy. Extremely satisfied. Thumbs up! I'm so excited to be able to have my dogs with me. They are my family. I'm happy they will be with me soon. Don't hesitate as I did. My regret is that I didn't do it sooner.
Hello Melissa,
Our pleasure.
We’re so happy to hear about your amazing experience! Your dogs are family, and we’re thrilled that you can now have them by your side. Thank you for your kind words and for sharing your excitement—it truly means a lot!
If you ever need anything, we’re here for you. Enjoy every moment with your furry companions!
Gracias mi peludita es todo para mi gracias por aceptar a mi bb
Super quick and easy to do, so very much appreciated. Thank you for everything will continue to use super pets I'm the future
Hi Kyle,
Our pleasure! Your feedback keeps us motivated to go above and beyond.
This is my second pet and second letter.
I'm very happy and satisfied.
Thank you
Hi Beverly,
Our pleasure! Supporting you is what makes our job so fulfilling.
Took more than 48 hours to receive my documents. I never got a receipt. The amount debited from my bank account was higher than the amount I thought I was paying.
Hi Pamela,
We’re sorry to hear about your experience and appreciate your feedback. We always strive to make the process as smooth as possible, and we regret any confusion or delays you encountered.
If you haven’t received your receipt or need clarification on the charge, please check your spam or junk folder, as emails sometimes get filtered there. You can also reach out to our support team at [email protected], and we’ll be happy to review your order and ensure you receive everything you need.
Everything was there and well organized! They made the process like a breeze and safe.
Hello Charelis,
Thank you for sharing your wonderful experience! We’re thrilled to hear the process was smooth and easy for you. Your satisfaction means the world to us. If you ever need anything else, we’re here to help. Have a fantastic day with your ESA! 🐾💙
I loved my experience because all was wonderful and really fast
Hi there,
We’re so happy to hear about your positive experience! It’s great to know everything went smoothly and quickly for you. Thank you for sharing your kind words—we’re here anytime you need us. Enjoy every moment with your ESA! 🐾💙
Perfect thing for me and my pet. So helpful for rental and travel
Hello Rakhshanda,
Thank you so much for your kind words! We’re delighted to hear that our service has been helpful for you and your pet, especially with rental and travel needs. If you ever need any assistance, don’t hesitate to reach out. Wishing you and your furry friend the best! 🐾💙
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Andrea,
Our pleasure! We're thrilled you found our service helpful. 🐾💙 Sharing your experience means so much to us, and we appreciate the suggestion about promoting on social media. If you know anyone who could benefit from our services, feel free to share—we’d love to help them too!