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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very easy and professional and it helps me a lot knowing how helpful it is
I'm a 25yr. Retired public servant. As a Firefighter/Critical Care Paramedic and Tactical Paramedic I've seen alot of things you just can't forget. My dog Rocket helps me to keep some of those memories suppressed. This organization helps me to have Rocket with me all of the time. Thank you!. The only thing is it is taking a while to receive his vest and other devices.
Hello David,
Our pleasure! It means so much to us that we could help you keep Rocket by your side—he sounds like an amazing companion. 🐾💙 Thank you for your service and the sacrifices you’ve made; we’re honored to support you in any way we can. We’re sorry to hear about the delay with Rocket’s vest and accessories. Please reach out to our customer support team at [email protected], and we’ll look into this for you right away. You and Rocket deserve the very best! 😊
Very simple and quick process that worked well with my apartment! Thanks!
Hello Lindsey,
Knowing we made a difference for you means everything. It’s our pleasure to assist in every way we can.
Hi Annis,
Thank you for your wonderful feedback! It’s always our pleasure to help you achieve your goals.
Obtaining my ESA letter was very straightforward and easy. I have not submitted my letter to my leasing office yet but the process was extremely easy.
Hi Lashunda,
Your appreciation keeps us motivated. It’s our pleasure to make every interaction with you outstanding.
The service was fast and the process was easy. The turn around time was quick and constant communication
Hello Jenerica,
We value your feedback deeply. It’s our pleasure to provide reliable and top-tier service.
We have not used the service yet, wish us good luck! We hope our experiences are as great as the ads
Hello Yuridiana,
We’re overjoyed that you’re pleased with our service. It’s always our pleasure to be here for you.
Easy and simple and thank you for very good experience with you
Hi Sherin,
Your satisfaction is our top priority. It’s always our pleasure to ensure you have the best experience.
Super easy to go through and helped me a lot with applying to my apartments
Hi Ricardo,
Thank you for letting us know how we’re doing. It’s our pleasure to serve you and make a difference.
Just waiting for what you sent in the mail. The dog's ID should have the dog's photo.
Hello Gustavo,
Your feedback means so much to us. It’s our pleasure to provide you with an exceptional experience.
Easy to navigate and quick turnaround for documents. Great job
Hello Kaylee,
Thank you for your kind words! It’s always our pleasure to go above and beyond for you.
Hello Ambar,
We’re truly honored by your positive feedback. It’s our pleasure to serve you with dedication.
Hi Sophia,
Your satisfaction brings us joy. It’s our pleasure to ensure you have a seamless experience.
I had a great experience i got my papers with no problems and the customer support is great and very on time
Hello Jacob,
We deeply appreciate your support. It’s always our pleasure to deliver the best we can.
Easy to do happy with being able to keep my pets with us as we move out of state
Hi Dawn,
Hearing this from you is so rewarding. It’s our pleasure to make your needs our priority.
All the information was easy to understand and follow through I'm glad my furry babies get so stay with me
Hello Benjamin,
Your kind feedback makes our day. It’s our pleasure to work hard for you.
I had one problem regarding billing but it was immediately fixed! Great customer service!
Hello Crystal,
Our pleasure! We're so glad to hear that the billing issue was resolved quickly and that you had a positive experience with our customer service team. 🐾💙 If you ever need assistance again, don’t hesitate to reach out—we’re always here to help!
Quick response and overall experience fine so far! Quick response and overall experience fine so far! Response and overall experience fine so far!
Hi Patrick,
Your appreciation keeps us motivated. It’s our pleasure to continue delivering exceptional service.
Dice que el tag es gratis y me cobraron 42 dólares más 2.99 que decía no me gustó para nada
Hola Sabash,
Lamentamos mucho escuchar sobre tu experiencia con el cobro del tag. Queremos asegurarnos de resolver esto para ti. Por favor, comunícate con nuestro equipo de atención al cliente enviando un correo electrónico a [email protected] o utilizando el chat en nuestro sitio web. Comparte los detalles de tu pedido, y estaremos encantados de ayudarte a aclarar y solucionar el problema.
Gracias por informarnos, y trabajaremos para mejorar tu experiencia.
Easy process, transparent and helpful. The renewable process is nice and the discount is appreciated as well
Hi Jaylen,
Thank you for letting us know we’re doing well. It’s always our pleasure to serve you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jemmely,
Thank you for sharing your experience with us. It’s our pleasure to make every moment memorable for you.