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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was super easy I just answered the questions and paid and 1 day later my dog was esa certified
Excellent! Thank you for assisting me and getting my furry friend certified as an ESA. He definitely eases my daily emotional stress.
Hi Barbara,
We’re thrilled to hear about your positive experience! Thank you for your feedback. If you need any additional assistance, feel free to contact us. Have an amazing day!
I would recommend to anyone. Fast and easy with zero issues thus far
Hello Jennifer,
Thank you for your thoughtful review! We’re so happy we could assist you. If you need anything else, we’re here to help. Have a fantastic day ahead!
It was good but confusing,but i took the time and got everything squared away...
Hi James,
We appreciate your feedback! 😊 We understand that the process can sometimes feel a bit confusing, but we’re glad you took the time to get everything sorted out. If you ever have any questions in the future, we’re always here to help!
It was great I had no issues and it was quick and simple and got my papers fast.
Hello Brandy,
Your feedback truly brightened our day! We’re so happy we could assist you. If you need anything more, feel free to reach out. Have a wonderful day!
I requested help and to get some information I was told I'd get an email within 48 hours. Unacceptable. I should've gotten it right away. I'm just not happy right now with this situation
Hello Jeanette,
We sincerely apologize for any frustration or inconvenience caused. Our goal is to provide timely and efficient support to everyone. While we strive to respond within 48 hours, we understand that waiting can be frustrating, especially when you're seeking help.
If you’ve already contacted us and haven’t received a response, please double-check your email inbox, including spam or junk folders, as emails sometimes end up there. You can also reach out to our customer support team again at [email protected] or through the chat option on our website, www.supportpets.com, for further assistance.
We truly value your feedback and will work to ensure we meet your expectations moving forward. Thank you for your patience and understanding!
My only complaint is the constant emails to renew, even after I did. Once I signed back up and paid, the ducuments didn't have the correct expiration date. This was fixed within a couple days, and well before the original documents expired. Thank you for excellent customer service.
Hi Stacy,
We're so glad to hear you're happy with the ability to take your dog with you everywhere! We truly appreciate your feedback, and we understand how important it is for the renewal process to be smooth and accurate. We apologize for the inconvenience caused by the constant renewal emails and the initial issue with the expiration date. We're happy to hear that our team was able to resolve it quickly, and we’re grateful for your patience. We’re constantly working to improve our services, and your input helps us do that. Thank you for your kind words about our customer service—we’re always here to help!
Confusing website. Not clear what you are suing for and then there are add-ones. After you pay and think you've paid for everything including a harness, you are asked to buy a harness as a separate item. Very user unfriendly website
Hello Lynda,
We're sorry to hear that your experience with our website wasn't as smooth as it should have been. We completely understand how frustrating it can be when things feel unclear or when unexpected costs arise. Our team is constantly working to improve our site’s user experience, and your feedback is valuable in helping us pinpoint areas that need attention. We truly appreciate you giving us another chance, and we’re glad you received the necessary documentation for your travel plans.
We’ll take your concerns seriously to make sure future experiences are more seamless and straightforward. If you have any further questions or need assistance with anything, please feel free to reach out. We're here to help!
Thanks for a seamless quick turnaround! Application was easy and response was fast.
Hi Tonya,
Thank you for sharing your positive experience! We’re so glad to hear we could meet your needs. If you need any further help, feel free to contact us. Have an amazing day!
The application and process was very quick and efficient, I appreciate that!
Hello Phoebe,
Thank you for the wonderful review! We’re so happy we could support you. If you need anything else, feel free to reach out. Have a great day ahead!
Getting my pet approved for ESA was easy and fast and the paperwork was here in 24 to 48 hours no issues great experience
Can't wait to start taking my pet where I can go,
Hi Peggy,
Thank you so much for sharing your experience with us. We're so glad to hear that the process was quick and smooth for you, and that you received your ESA paperwork in no time. We understand how important your pet is to you, especially given the challenges you've faced, and we're honored to be part of your journey. If you ever need anything further, we're here to support you and your furry companion every step of the way. Wishing you both many comforting moments ahead! 🐾❤️
Best experience very fast and informative service was excellent thank you
Thank you so much for your positive review and support!
We're happy that the quality of our services have reached your expectations. Enjoy life to the fullest with your ESA!
Thanks for trusting and choosing us
I've been with support pet for a few years now, and they've always helped me with all my needs for my emotional support dogs. Thank you so much!
Thanks for sticking with us for so many years! It is a pleasure to have you as a customer.
As always, count on us!
Enjoy the best of life with your ESA!
Excellent service and very explanatory which i needed 10 days post transplant, Thank you. Cathleen Pennington.
Hello Cathleen,
We really appreciate your positive feedback! It’s great to know we met your expectations. If you need anything else, don’t hesitate to contact us. Have a great day!
Quick and easy. I will be auto renewing every year. Definitely recommending!
Hi Jennifer,
Our pleasure! We’re so glad our service has been a great fit for you.
Designed to give comfort, freedom, and emotional support by relieving the stress for accommodating
Our fur babies.
Hi Maxwell,
Thank you so much for your wonderful feedback! We’re so happy that our services have been able to support you and your emotional well-being, as well as assist with your travel accommodations. We truly appreciate your kind words and are thrilled that our team was able to help you access your ESA documents seamlessly. If you ever need anything else, we're here for you and your fur babies!
They make the process so easy and the renewal process even easier. Now my boy and I can take on the world!
Hello Rachel,
Thank you for your kind review! We’re delighted to know you had a positive experience. If you need anything further, we’re here to help. Have a wonderful day ahead!
I just answered a few short questions about my mental health and how my cats help me, and I received documentation for them the next day! Now we can have our cats at our new home without having to pay any deposit or monthly fees!
Hello Katelyn,
Thank you for your fantastic feedback! We’re so glad to hear that the process was quick and easy for you. It’s wonderful that you’re able to have your cats with you at your new home without additional fees. If you need any further assistance, we’re here to help. Have a wonderful day!
Great! So far! I have anxiety been diagnosed since I was 12 and get anxious during stressed situations and my dog helps me so much!
Hi Isabel,
We appreciate your feedback! It’s great to hear that everything went smoothly. If you need anything else, feel free to reach out. Have an amazing day!
I care a lot about my dog, she is my everything, I just don't have the money for all of this being offered
Hello Hilda,
Our pleasure! We’re so glad our service has been a great fit for you.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kyren,
Thank you for the kind words! We’re so glad you had a great experience with us. If you need anything further, we’re here to help. Have a wonderful day!