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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The application and process was very quick and efficient, I appreciate that!
Hello Phoebe,
Thank you for the wonderful review! We’re so happy we could support you. If you need anything else, feel free to reach out. Have a great day ahead!
Getting my pet approved for ESA was easy and fast and the paperwork was here in 24 to 48 hours no issues great experience
Can't wait to start taking my pet where I can go,
Hi Peggy,
Thank you so much for sharing your experience with us. We're so glad to hear that the process was quick and smooth for you, and that you received your ESA paperwork in no time. We understand how important your pet is to you, especially given the challenges you've faced, and we're honored to be part of your journey. If you ever need anything further, we're here to support you and your furry companion every step of the way. Wishing you both many comforting moments ahead! 🐾❤️
Best experience very fast and informative service was excellent thank you
Thank you so much for your positive review and support!
We're happy that the quality of our services have reached your expectations. Enjoy life to the fullest with your ESA!
Thanks for trusting and choosing us
I've been with support pet for a few years now, and they've always helped me with all my needs for my emotional support dogs. Thank you so much!
Thanks for sticking with us for so many years! It is a pleasure to have you as a customer.
As always, count on us!
Enjoy the best of life with your ESA!
Excellent service and very explanatory which i needed 10 days post transplant, Thank you. Cathleen Pennington.
Hello Cathleen,
We really appreciate your positive feedback! It’s great to know we met your expectations. If you need anything else, don’t hesitate to contact us. Have a great day!
Quick and easy. I will be auto renewing every year. Definitely recommending!
Hi Jennifer,
Our pleasure! We’re so glad our service has been a great fit for you.
Designed to give comfort, freedom, and emotional support by relieving the stress for accommodating
Our fur babies.
Hi Maxwell,
Thank you so much for your wonderful feedback! We’re so happy that our services have been able to support you and your emotional well-being, as well as assist with your travel accommodations. We truly appreciate your kind words and are thrilled that our team was able to help you access your ESA documents seamlessly. If you ever need anything else, we're here for you and your fur babies!
They make the process so easy and the renewal process even easier. Now my boy and I can take on the world!
Hello Rachel,
Thank you for your kind review! We’re delighted to know you had a positive experience. If you need anything further, we’re here to help. Have a wonderful day ahead!
I just answered a few short questions about my mental health and how my cats help me, and I received documentation for them the next day! Now we can have our cats at our new home without having to pay any deposit or monthly fees!
Hello Katelyn,
Thank you for your fantastic feedback! We’re so glad to hear that the process was quick and easy for you. It’s wonderful that you’re able to have your cats with you at your new home without additional fees. If you need any further assistance, we’re here to help. Have a wonderful day!
Great! So far! I have anxiety been diagnosed since I was 12 and get anxious during stressed situations and my dog helps me so much!
Hi Isabel,
We appreciate your feedback! It’s great to hear that everything went smoothly. If you need anything else, feel free to reach out. Have an amazing day!
I care a lot about my dog, she is my everything, I just don't have the money for all of this being offered
Hello Hilda,
Our pleasure! We’re so glad our service has been a great fit for you.
It's a simple and quick process to allow your companion to be there for you.
Hi Dawn,
Thank you for the amazing review! We’re thrilled to hear you’re satisfied. If you need anything else, don’t hesitate to reach out. Have a fantastic day ahead!
Quick, efficient, user friendly. Would recommend to a friend!
Hello Diamond,
We’re so happy to hear that everything went well! Thank you for your kind feedback. If you need any further help, we’re always here for you. Have a great day!
Hi DaJuan,
You're very welcome! We're so happy to hear that the process went smoothly for you and that you were approved. It's our goal to make the experience as easy and stress-free as possible. If you need anything else in the future, don't hesitate to reach out. Thank you for choosing us, and we're glad we could be a part of your journey! 😊🐾
Great great great great great great perfect perfect perfect
Hello Sydney,
We appreciate your positive feedback! Have a great day!
I got my ESA documents but I received my LIVE ESA Digital ID first with the old expired date of Jan 8th 2025. I sent messaged and haven't gotten my updated LIVE ID.
Hello AnnMarie,
We sincerely apologize for the mix-up with ESA ID. We understand how important it is to have the correct documents, and we're sorry for the inconvenience this has caused. Please be assured that our customer support team is working on it, and you should receive your updated ID soon. If you haven't heard back yet, we recommend reaching out to our customer support team at [email protected] or through the chat on our website. They should be able to assist you promptly.
Thank you for your patience, and we hope everything gets sorted out soon. Have a great day!
Very easy process im glad I have a esa certificate would recommend to friends and family
Hi Claudia,
Thank you for sharing your experience with us! We’re so glad we could assist you. If you need anything else, feel free to reach out. Have a wonderful day!
It is easy to use, with simple questions that get to the point. It is a great system that is affordable and allows for you to get the help you need for your support animals. I have been using them for a few years now and have had no issues and I always have a great and easy experience.
Hi Samantha,
Thank you so much for your kind words! We’re thrilled to hear that you've had such a positive experience with us over the years. It’s great to know that our process has been simple and affordable for you, and that we’ve been able to help you with your support animals. We’re here for you anytime you need us—your continued trust means the world to us! 🐾😊
Everything was great! I was renewing my ESA and I see they have updated things for customer satisfaction! Amazing company!
Hello Brittney,
We appreciate your feedback and are so glad to hear we met your expectations! If you need any further support, don’t hesitate to contact us. Have a fantastic day ahead!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tonya,
Thank you for sharing your positive experience! We’re so glad to hear we could meet your needs. If you need any further help, feel free to contact us. Have an amazing day!