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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It very easy I didn't not receive a card with the certificate on it.
Hi there! Thank you for your kind words.
We’re so glad to hear that you found our service prompt and easy to understand. If you ever have more questions or need assistance, we’re always here to help.
Charged me without consent and never sent me paperwork. Won't answer an emails. This is 100% a scam and you will not get your paperwork
Hello! We’re sorry to hear about your experience.
We always have specialists available to assist through our customer support channels. If you haven’t received a response via email, we recommend trying the chat feature on https://www.supportpets.com for quicker assistance. We’re here to help resolve this for you.
I have myPomerian as my support dog. Once I lost my only child she was the only thing made me smile again. Now my husband and I dout on her. Spoiled rotten
Hello Jacqueline,
We're so sorry for your loss. It’s truly incredible how animals can bring comfort and healing during the hardest times. Your Pomeranian sounds like a special companion who has brought love and joy back into your life, and she deserves all the spoiling!
Any part of the process to help me get the documentations and to learn about the program the staff has been wonderful, respectful and kind
Hi there! Thank you for sharing your experience.
We’re glad to hear that you found the program helpful and that our staff provided you with timely and respectful support. If you need any further assistance or have questions, we’re here to help.
Good service and fast support for esa matters
I love using this assistance.
Hi there! Thank you for your feedback.
We’re glad to hear that you found our service fast and helpful for your ESA needs. If there’s anything else we can assist you with, don’t hesitate to reach out. We’re here to support you.
Great experience it was straight forward and easy to follow
Hello there! Thank you for your feedback.
We’re happy to hear that the process was straightforward and easy for you. If you need any further assistance, feel free to reach out. We’re always here to help.
Very easy to obtain the ESA documents for both my dogs. This a great service for renters.
Hi! Thank you for sharing your experience.
We’re glad to hear that obtaining the ESA documents for your dogs was easy and that our service has been helpful for renters like you. If you need any further assistance, don’t hesitate to reach out. We’re here to help.
Was very helpful and user friendly with urgency I was able to start living happy with my animal great resources
Hello! Thank you for your kind words.
We’re glad our service was helpful, user-friendly, and met your needs with urgency. It’s great to know we could help you and your animal start living happily together. If you ever need further assistance, we’re here to support you.
Quick, easy, and efficient. The survey is easy to navigate and answer honestly.
Hi there! Thank you for your feedback.
We’re glad to hear that you found the process quick, easy, and affordable. Making it straightforward and efficient is always our goal. If you have any other questions or need assistance, feel free to reach out. We’re here to help.
Getting my eas certificate was super easy. You fill out a few questions and two days later I got the email I was approved with my papers.
Hi there! Thank you for sharing your experience.
We’re glad to hear the process was simple and convenient for you. Being able to handle everything online is one of the ways we aim to make things easier. If you need any further assistance, we’re here to help.
Hello twila,
Our pleasure! Knowing we’ve met your needs is what makes our work meaningful.
Easy and very helpful! I recommend Support Pets to everyone!
Hello there! Thank you for your kind feedback.
We’re so pleased to hear that you found our program easy and helpful. Recommendations like yours mean a lot to us. If you ever need assistance, don’t hesitate to reach out. We’re here to help.
It was a great and fast experience! Definitely recommend for all pet owners!
Hi there! Thank you for your feedback.
We’re glad you had a great and fast experience with our service. It’s wonderful to know you’d recommend us to other pet owners. If you need any further assistance, we’re here to help.
Happy I found this company. I am much happier now with my puppy by my side.
Hello! Thank you for sharing your experience.
We’re so glad we could help make it easier for you to have your puppy by your side. If you ever need anything else, don’t hesitate to reach out. We’re here to support you.
So far, so good. The application was effortless to fill out. Thank you very much!
I haven't received my Support Pet ID
I haven't received my card yet.
The experience was good and helpful. I hope to keep having more good experience with y'all's company.
Hi there! Thank you for your feedback.
We’re glad to hear you had a good and helpful experience with us. We’re here to ensure your future experiences are just as positive. If you ever need assistance, feel free to reach out.
Gave me what I needed to get my kitty registered so now I can bring him places which eases my stress and anxiety.
Hello! Thank you for sharing your experience.
We’re happy to hear that we could help you get what you needed for your kitty. Knowing it has helped ease your stress and anxiety means a lot to us. If you need any further assistance, we’re here to help.
Fast and easy process. I had questions about my order and got answers quickly.
Hello Katlyn,
Our pleasure! It’s always fulfilling to see our efforts making a real impact.
It's been great and I love it just hoping I can get approved for another
Hello Bethany,
Our pleasure! We’re glad to know our service has been valuable to you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! We’re glad to hear that Ellie can join you wherever you go and that the process was easy for you.
If you didn’t receive a card with your certificate, please reach out to our support team at [email protected], and they’ll be happy to assist you. Let us know if you need anything else. We’re here to help.