On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I was able to renew and receive my ESA recertification paperwork quicker than I expected for my two assistance animals.
Short simple and sweet I appreciate this process. Thank you so much.
Hello Jacqueline,
Our pleasure! Your satisfaction is our top priority, and it’s incredibly fulfilling to hear that our efforts are making a difference. We appreciate the opportunity to serve you.
Everything was great. A quick and easy process with no issues
Hi Vanessa,
Our pleasure! We value your feedback and are committed to providing experiences that meet and exceed your expectations. We’re here to support you every step of the way.
I am in the process of relocating from Atlanta to Austin and was afraid that my American Bully would not be accepted. To my surprise, after getting the proper documentation from Support Pets, Sugar was approved.
Hello Anthony,
Our pleasure! Knowing that you’re happy with our service makes all the hard work worthwhile. We’re honored to be part of your experience and appreciate your continued trust.
I like that the service was easy to sign up for and the quick delivery of documents via email.
Hello Yoosuk,
Our pleasure! We believe in creating positive, meaningful experiences for our customers, and it’s rewarding to know that we’ve accomplished that for you.
Questionnaire was easy to read and interpret. Fast and reliable service!
Hi Fabiana,
Our pleasure! Your words of appreciation fuel our passion for what we do. We look forward to continuing to provide you with excellent service and support.
The service is always amazing and super fast 10/10 recommended!
Hello Briana,
Our pleasure! It’s fantastic to hear that our service has been valuable to you. We’re dedicated to ensuring that your experience with us remains nothing short of outstanding.
Very helpful this service for families and As they explain it to you, they do it in 24 hours. I already had all the documentation.
This experience was just what I needed. It was fast and easy to do! Paperwork is legit and also no hassle involved. So easy to keep.my baby
Hello Tamika,
Our pleasure! Your satisfaction motivates us to keep delivering quality experiences that meet your needs. We’re grateful for your support and look forward to serving you again.
Hated leaving my baby in the car while running in the store quickly. Now he will be able to come with me and I won't have anxiety …
Hello Sherrie,
Our pleasure! We take pride in helping you achieve your goals and are glad to know our service has been a part of that journey. Your feedback means so much to us.
Amazing experience received our documents later that evening after filing! Such a smooth process.
Hello Alayah,
Our pleasure! Knowing that our work has positively impacted your experience is incredibly rewarding. We appreciate the opportunity to serve you and be part of your success.
Hello John, we appreciate you for leaving us a review!
Simple and easy completely worth it being able to bring my support dog with me to places and not having to worry about any repercussions.
Hi Hector,
We're so glad to hear you had a simple and easy experience and that your ESA letter has been valuable for you! Having the support of your animal can make a world of difference, and we’re thrilled it’s providing you with comfort and peace of mind.
The doctor timely reviewed my request and the supporting documentation and approval was sent over right away. This is a wonderfu program and I don't know what I would have done without this. I love my pet and could not imagine not being able to have her with me where I live. Thank you!
Hello Julie,
Our pleasure! We’re thankful for the chance to assist you and will continue to prioritize providing the best possible service. Your kind words inspire us to keep improving.
Did not notice that there is an annual renewal cost. At even the reduced cost of $90-ish I will BOT be renewing!
For the amount I paid $130-ish + $80-ish for the bundle this should be for more than just 12 months!
Hello there,
We understand your concerns and truly appreciate your feedback. ESA letters are valid for 12 months because most housing providers require updated documentation to ensure continued eligibility under the Fair Housing Act (FHA).
We aim to keep our services accessible and valuable while complying with legal standards. We understand that cost is an important consideration, and we’ll take your comments into account as we work to improve the experience for our customers.
If you have any further questions or need assistance, feel free to reach out—we’re here to help!
The overall process was phenomenal as it went smoothly. Thank you so much for providing this for both my pup & I. :)
Hello Nadia,
Our pleasure! It’s fulfilling to hear that our service has met your expectations. We’re committed to maintaining that standard and helping you in any way we can.
It was super fast and super easy I am very happy with the results but I'm still waiting on his Esa harness that I have not received yet and I did pay for but other than that it was an amazing experience.
Hello Natalie,
We’re so glad to hear you had a fast and easy experience and that you’re happy with the results! We truly appreciate your kind words and are glad we could provide your ESA letter quickly when you needed it.
Regarding the ESA harness, please reach out to our support team at [email protected] or use the live chat on our website, and they’ll be happy to check the status of your order and assist you further.
Thank you for choosing us—we’re here to help until everything is resolved!
Process was a breeze. I had some personal issues and there customer service was more than helpful.
Hello Cynthia,
Our pleasure! We’re committed to making a difference through the services we provide, and it’s heartening to hear that you’ve had such a positive experience with us.
I used the Ez renew and it was quick and convenient. My only concern at the moment is that I don't receive the certificates or a physical ID, to have this would be a bid help. Also, the service states that my ID and documents are good for a year, but the expiration date for the digital ID says 11/2025 which is less than 1 year, so that was confusing and was never fixed/explained.
Hello there,
We’re glad to hear the EZ Renew process was quick and convenient for you, and we truly appreciate your feedback. We understand how important it is to have accurate documentation and a physical copy of your ID and certificates.
Regarding the expiration date on your digital ID, we apologize for the confusion. Our support team is ready to assist in clarifying and correcting any discrepancies. As for the physical copies, they may not have been included during the EZ Renew process, but you can request them through our support team.
Please reach out to us at [email protected] or via the live chat on our website (www.supportpets.com), and we’ll work to resolve this promptly.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hello Crystal,
Our pleasure! We’re grateful for the trust you’ve placed in us. Knowing that we’ve been able to make a positive impact keeps us dedicated to offering the best possible service.