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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Process was a breeze. I had some personal issues and there customer service was more than helpful.
I used the Ez renew and it was quick and convenient. My only concern at the moment is that I don't receive the certificates or a physical ID, to have this would be a bid help. Also, the service states that my ID and documents are good for a year, but the expiration date for the digital ID says 11/2025 which is less than 1 year, so that was confusing and was never fixed/explained.
Hello there,
We’re glad to hear the EZ Renew process was quick and convenient for you, and we truly appreciate your feedback. We understand how important it is to have accurate documentation and a physical copy of your ID and certificates.
Regarding the expiration date on your digital ID, we apologize for the confusion. Our support team is ready to assist in clarifying and correcting any discrepancies. As for the physical copies, they may not have been included during the EZ Renew process, but you can request them through our support team.
Please reach out to us at [email protected] or via the live chat on our website (www.supportpets.com), and we’ll work to resolve this promptly.
I'm a disabled veteran. Knowing I can have my furbaby with me wherever I live is priceless!
Hi Kevin,
Our pleasure! Helping you and your furry baby is our goal. Your support and satisfaction keep us motivated to continue delivering exceptional service.
Way too many emails! I appreciate the help but the emails were rout of hand.
Hi Jerry,
We’re glad we could help and truly appreciate your feedback!
We understand that too many emails can be overwhelming, and we want to make sure you have the best experience possible.
If you’d like to unsubscribe from promotional emails, please reach out to our customer support team at [email protected] or use the live chat on our website (www.supportpets.com), and they’ll be happy to assist you.
Thank you for sharing your thoughts—we’re always working to improve and are here to help whenever you need us!
Easy and quick to do with good benefits for myself and my pet to live an easier lifestyle
Hello Gavin,
Our pleasure! We’re glad to know our service has been valuable to you.
Bien trabajo mul rápido gracias por todo la verdad fue mul rápido si viera sabido antes sobre esto lo viera echo desde un principio para que así mi mascota sea un perro de apoyo emocional grasia por todo documento recibido la aprobación fue todo un exitoso intodo muy rápido
Hola Albania!
¡Nos alegra mucho saber que tuviste una experiencia tan positiva y rápida! Es maravilloso que ahora tu mascota pueda ser tu perro de apoyo emocional. Gracias por confiar en nosotros y por tus amables palabras. Si necesitas algo más en el futuro, estamos aquí para ayudarte. ¡Te deseamos lo mejor a ti y a tu compañero peludo!
Very easy and convenient and fast. I am happy with my service
Hello Stephanie!
We're so glad to hear you had an easy, fast, and convenient experience! Thank you for trusting us, and if you ever need anything, we're here to help!
Very quick and easy. Most importantly it was stress free. With the crippling anxiety I deal with it was one less thing to worry about
Hello Zachary!
We're so glad to hear that the process was quick, easy, and stress-free for you. Helping to ease anxiety and make things simpler is what we aim for. Thank you for trusting us, and if you ever need anything, we're here to help!
Super quick an legit, got approved in less then 5 hours after applying
Hi Caiden!
We're so glad to hear you had a quick and smooth experience! Thank you for trusting us, and a big thanks to your friends for the recommendation. If you ever need anything, we're here to help!
Muy bonita y fructífera experiencia, al principio tuve miedo por los engaños que realizan a diario, pero me alegro mucho en haber confiado, muy buena atención y al fin pude obtener los documentos para mi mascota de Apoyo Emocional, en menos de 48 horas tuve la aprobación, se los recomiendo, agradecida y satisfecha con todo.
Hola Mildre,
¡Nos alegra mucho saber que tuviste una experiencia positiva y que superamos tus expectativas! Entendemos tus preocupaciones iniciales, y nos llena de satisfacción saber que confiaste en nosotros y pudimos ayudarte a obtener la documentación para tu mascota de apoyo emocional de forma rápida y segura. ¡Gracias por recomendarnos y por tu confianza! Si necesitas algo más, estamos aquí para ayudarte.
Really fast service. Received my paperwork within 24 hours. So far, everything has gone smoothly. Would definitely recommend!
Hi there Carla!
We're so glad to hear that you had a great experience and received your paperwork so quickly! Thank you for trusting us and for recommending our service. If you ever need anything, we're here to help!
Don't like the marketing stuff. I received too many texts and email messages.
Hello Somkul!
We appreciate your feedback and are glad to hear you found the process great! We’re sorry for the inconvenience with the messages. You can manage your communication preferences through the unsubscribe links in emails or by contacting our customer support. Thank you for your input—we’re always looking to improve!
You offered 50% off and charged full price. Sent me numerous emails saying my docs were ready to download. Could not log in to do so and never got a response from customer service. Tried many times
Hi there! Thanks for your review
We do not offer a price and charge a different amount. We do have many different prices and bundles. You can check all of those while purchasing or you could contact our customer support team and a representative will check and assist you. We work 24 hours and ALWAYS reply back, so please just keep in touch.
Here are our contact options:
Send an e-mail to [email protected]
Or click the "chat" on our website.
Have a nice day
This experience has been refreshingly simple and easy. I appreciate this very much. So many things are getting more complicated these days.
We are glad to hear that! Enjoy it to the fullest with your ESA!
So far i've received documents but nothing else so not sure what im supposed to review
Hi Ashley!
We’re glad to hear you’ve received your documents! If you’re waiting on additional items or have any questions about the next steps, feel free to reach out to our customer support team. We’re happy to help clarify anything you need!
Got my documents extremely fast so I could easily take my baby with me
Hello Alysen!
We're so glad to hear you received your documents quickly and can now have your baby with you! Thank you for choosing us, and if you ever need anything, we're here to help!
I was renewing and adding another pet. It was easy and fast. Simple procedure.
It is our pleasure to serve! Enjoy every second with your ESAs!
Thanks for trusting and choosing us
I feel great comfort doing this for AngelBaby and myself. The process was straightforward and I received my documents within a couple days! Thank you!
It is our pleasure!
We aim to provide a fast, easy and hassle free service and we are glad that our efforts have met your expectations!
Thanks for trusting and choosing us
I was able to rent in peace without paying a hand and a foot for my bestfriend!
Hello Shanel!
We're so happy to hear that you were able to rent peacefully with your best friend without extra costs! Thank you for trusting us, and if you ever need anything, we're here to help!
It was quick and easy and I received a response in impeccable fashion.
Hello Camille!
We're so glad to hear you had another positive experience with us! Thank you for trusting us again and for your kind words. If you ever need anything, we're always here to help!
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Hello Cynthia,
Our pleasure! We’re committed to making a difference through the services we provide, and it’s heartening to hear that you’ve had such a positive experience with us.