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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Everything was great except a delay with the paperwork. Would recommend
From start to finish, this process was seamless. Everything went as they described. I would highly recommend using this service.
Hello Sherri!
Thank you for your kind feedback! We're so glad to hear the process was smooth and met your expectations. Your recommendation means a lot to us. If you ever need assistance in the future, we're here to help.
Everything seems to be going smoothly, so far...The process was simple and honest. TY
I was very pleased with the professionalism of the staff and the quick response to my request
Hi Sharon!
Thank you for your kind words! We're glad to hear you had a positive experience with our team and that everything was handled quickly and professionally. We appreciate your trust in us and are always here to support you whenever you need assistance.
Responses were quick and effortless, it helped immensely to have such a great process and customer service team. My fur babies are allowed to be with me at my new living space because of this. Wonderful
Hi there Madelyn!
Thank you for sharing your experience! We're so happy to hear that the process was smooth and that your fur babies can be with you in your new home. It means a lot that you chose us based on a recommendation, and we're always here if you need anything in the future.
I received my documents but never got my tag for dog collar we paid extra for it never got it please advise
Hello Jennifer!
We’re sorry to hear about the issue with your order and understand how frustrating that must be. Our customer support team is ready to help resolve this as quickly as possible. Please reach out to them at [email protected] or use the chat on supportpets.com with your order details. We appreciate your past support and want to make things right for you this time around.
Hello Liliam,
Our pleasure! It’s rewarding to know that our efforts have had a positive impact on your experience. We are committed to providing services that truly benefit our customers like you.
Awesome program, I got approved in less than a day. I got my paperwork and was able to email them to the leasing office. Everything went great and perfect.
Hello Jose,
Our pleasure! We appreciate the opportunity to assist you and are glad our service has been useful. Your feedback helps us continue to improve.
Fast and efficient. Had my documents within 48 hours without talking to anyone. Still waiting for the gear.
Hello Kylie,
Our pleasure! Your satisfaction is always our priority, and we’re happy to know our efforts have met your expectations. We look forward to being of help in the future.
As for the gear, it takes longer to arrive compared to the documents, but you should get it in 4-6 weeks.
In case it's been longer than that, please reach our customer support for help at [email protected] or use the chat feature on our website, www.supportpets.com.
Quick and Smooth! Thank you! ………………………………………………………
Hi Pascual!
We're so glad to hear that the process was quick and smooth for you! Thank you for trusting us, and if you ever need anything, we're here to help!
Very fast and efficient. Very happy with this service. 😁
Hello Leslie!
We're so glad to hear you had a fast and efficient experience! Thank you for trusting us and for your kind words. If you ever need anything, we're here to help!
Hi Mj!
We're so glad to hear that you found the information easy to understand and the process quick and affordable! Thank you for trusting us, and if you ever need anything, we're here to help!
Easy to navigate and self explanatory. Fast turn around and good customer service.
Just what I needed! I like how they provide multiple documents to fit your needs in every situation that may arise. I like how the letter is written by an actual doctor. I love how I received my letter 24 hours later.
Hi there Brittany!
We're so happy to hear that you had a seamless experience and found everything you needed! Providing timely and reliable documentation is what we strive for. Thank you for trusting us and for your kind words. If you ever need anything, we're here to help!
Quick, easy, very good did what I needed for moving and traveling
My pup is just a baby but looking forward to traveling with my bot so we have no anxiety
Hello Patright!
That sounds wonderful! Traveling with your pup can be such a comfort, especially when it helps ease anxiety. Wishing you and your little one safe and enjoyable adventures together! If you ever need anything, we're here to help!
So far it's been easy to do. I'm hoping this will help me when I move into my apt with my kitties. I've been partially homeless for 3 yrs and now find myself having to have a place to live for my job but I cannot go without my kitties. They are quite literally the reason I'm still here. If anything were to happen to them, all bets are off for me.
The whole process was simple and easy. I was expecting a complicated process but it was very easy.
Hi Micheal!
We're so glad to hear that the process was easier than you expected! Making things simple and stress-free is what we aim for. If you ever need anything, we're here to help!
Info has been clear and the items concise, application has been straight forward
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jamie!
Thank you for your feedback! We're glad everything worked out and that your dog can be with you all the time. We appreciate your patience with the paperwork delay and are happy to hear the issue was resolved promptly. Thank you for choosing us again—we’re always here to help when you need us.