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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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My pup is just a baby but looking forward to traveling with my bot so we have no anxiety
So far it's been easy to do. I'm hoping this will help me when I move into my apt with my kitties. I've been partially homeless for 3 yrs and now find myself having to have a place to live for my job but I cannot go without my kitties. They are quite literally the reason I'm still here. If anything were to happen to them, all bets are off for me.
The whole process was simple and easy. I was expecting a complicated process but it was very easy.
Hi Micheal!
We're so glad to hear that the process was easier than you expected! Making things simple and stress-free is what we aim for. If you ever need anything, we're here to help!
Info has been clear and the items concise, application has been straight forward
Fácil el acceso a la aplicación muy buenas sus preguntas adecuadas! Me parece todo genial
Amazing!
Half the price of my last ESA Letter
In a timely manner Everything was done and approved with no problems.
Hi Briana!
We're so glad to hear you had a smooth, fast, and affordable experience with us! Thank you for giving us a try and for recommending our service. If you ever need anything, we're here to help!
It was easy to follow the prompts and to receive the documentation. Customer service is a huge part of a business and my experience was flawless with the support I needed for even the simplest question.
Hello Ashley!
We're so happy to hear that you had a flawless experience and found the process easy and straightforward! Providing great customer support is something we take pride in, and we’re glad it made a difference for you. A big thank you to your friend for the recommendation! If you ever need anything, we're here to help!
I need more assistance the documents sent to me has made my my move in date a little difficult because they're requesting stuff and I can't get a hold of anyone consistently
Hello Eric!
We’re sorry to hear you’re having trouble with your documents and understand how important this is, especially with your move-in date approaching. For immediate assistance, please reach out to our customer support team:
📩 [email protected] (response within 48 hours)
💬 Live chat available at https://www.supportpets.com
They will be able to help you with the verification form and any other documentation your landlord requires. We’re here to support you and hope to get this resolved quickly!
I am so grateful to Support Pets to review my need for my dog and make it possible for me to have her legally designated an ESA.
Hi there Sharon!
We're so glad to hear that you had a fast and easy experience with us! It's wonderful that your dog can now be officially recognized as your Emotional Support Animal. Thank you for trusting us, and if you ever need anything, we're here to help!
I am super satisfied, incredible how quickly they process the documents, thank you very much for the help I recommend it 100%
Hi Isabella!
We're so happy to hear that you had an amazing experience and received your documents quickly! Thank you for your kind words and for recommending us. If you ever need anything, we're here to help!
Quick and easy. I love the auto renewal feature as well. Still waiting on my last name correction though.
Hi there Kristina!
We're glad to hear you found the process quick and easy, and that you like the auto-renewal feature! We appreciate your patience regarding the name correction—our team is working to resolve it as quickly as possible. If you need any further assistance, feel free to reach out. We're here to help!
An Emotional Support Pet isn't viewed as a service dog. Your advertising leads the buyer to believe that it will be allowed into stores, etc.
Hi there Lei!
We're so glad to hear you had a quick and easy experience! It's wonderful that you can now have your dog by your side. If you ever need anything, we're here to help!
The survey was not difficult to fill out. The process of getting the letters was not too tedious, and I got my documents in less than a day.
Hi Adrian!
We're so glad to hear that the process was simple and quick for you! Making things easy and stress-free is what we aim for. Thank you for trusting us, and if you ever need anything, we're here to help!
Hello Andrie!
We're glad to hear you received your documents quickly, but we're sorry about the billing concern. Please reach out to our customer support team for assistance:
📩 [email protected] (response within 48 hours)
💬 Live chat at https://www.supportpets.com
They'll be happy to review the charge and resolve the issue for you. We appreciate your patience and are here to help!
The questions were quick and easy to answer. It was simple to answer questions, and get the approval. I recieved the esa documents within 24 hours and it was everything I needed. There are extra products you can get at a great price to show your pet is an esa. Overall great experience.
Hi there Katlin!
We're so glad to hear you had a great experience and found the process quick and easy! It's wonderful that you received everything you needed in a timely manner. Thank you for choosing us and for your kind words. If you ever need anything, we're here to help!
This was super easy to fill out the info required and the process was very fast for approval and the documents. Highly recommend!
Hello Kimberly!
We're so glad to hear you had a quick, easy, and professional experience! Thank you for recommending us and for choosing our service. If you ever need anything, we're here to help!
My experience with the service has been good and easy to follow
Hi there Audrey!
We're glad to hear you had a good experience and found the process easy to follow! Thank you for choosing us and for your patience with the payment issue. If you ever need any assistance or have questions, we're here to help!
Quickly registration. Easy step! They respond faster then I think. And keep doing follow up. I'm just waiting to received all accessories for my baby Raya.
It was easy to do on line. They are very clear on the description. This helped me get my into rented house we just got. Print off documents was easy. I highly recommend.
Hi there Joyce!
We're so glad to hear the process was easy and helped you secure your new rental home! Thank you for your kind words and for recommending us. If you ever need anything, we're here to help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patright!
That sounds wonderful! Traveling with your pup can be such a comfort, especially when it helps ease anxiety. Wishing you and your little one safe and enjoyable adventures together! If you ever need anything, we're here to help!