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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was easy to do on line. They are very clear on the description. This helped me get my into rented house we just got. Print off documents was easy. I highly recommend.
This process has been nothing but great and use friendly. I appreciate everyone working for this group and what they have done for me.
Hi John!
We're so happy to hear you had a great experience and that the process was user-friendly! Your kind words mean a lot to our team. If you ever need anything, we're always here to help!
Convenient and fast
Whenever I need help, my dog is always by my side.
Support Pets has helped me and my dog make the most of our time together
Hi there Yauhen!
We're so glad to hear that Support Pets has helped strengthen the bond between you and your dog! Having your companion by your side is truly special. If you ever need anything, we're here to help!
Great experience using this service. I highly recommend to everyone who needs to have an ESA.
Iam still no reserved nothing no certificate, no name tag no ID for my dog is emotional dog I need travel with my dog out country
Hello Rosaura,
We're very sorry to hear you haven't received your ESA documents and accessories yet. We understand how important this is, especially with your upcoming travel plans.
Please contact our support team immediately at [email protected] or use the live chat on our website (www.supportpets.com) with your order details and name so we can look into this right away and ensure you receive your items.
Support pets contacted me regularly to update me so I was never guessing where I stood with my paperwork! Highly recommend!
Hello LeAnne,
Our pleasure! We’re so glad to hear that our service has been helpful and made a positive difference in your experience. Your satisfaction is what drives us to keep improving every day.
THE SERVICE YOU GET IS VERY POLITE PEOPLE AND HELPFUL. IT IS A SIMPLE TO DO AND YOU HAVE PEOPLE THAT CAN HELP YOU WITH PSA OR ESA PAPERS.
Hello King,
Our pleasure! Knowing that we’ve been able to support you in a meaningful way makes everything we do worthwhile. We’re committed to continuing to deliver the best service possible.
Thank you for assisting in this process. I was very pleased with the response provided by your team.
Hi Lorna,
Our pleasure! Your positive feedback encourages us to keep striving for excellence and reminds us why we’re passionate about helping our customers achieve their goals.
Fast and easy received my ESA letter within 48 hours! Will be ordering the vest soon!
Hello Christine,
Our pleasure! It’s wonderful to know that our efforts have contributed to your satisfaction. We truly value your support and look forward to continuing to assist you.
Hello Hannah,
Our pleasure! Providing a service that makes things easier and more enjoyable for you is what we aim for. Your words inspire us to keep delivering high-quality experiences.
Helped get my emotional support dog into my apartment after recently moving to a new state.
Hi Christopher,
Our pleasure! We take great pride in being part of your journey and are thrilled to hear that our service has been beneficial. Supporting your success is at the heart of what we do.
So far so good. The best in the world, you couldn't ask for a better organization. I love this place and will be furever grateful.
The process was quick and easy just answer a few questions and my document arrived in a timely manner.
Hello Debbie,
Our pleasure! Knowing that you’ve had a positive experience motivates us to keep raising the bar and finding new ways to better serve you. We’re always here for you.
Knowledgeable and very easy to follow. Now I can have better emotional experiences and emotional comfort.
Didn't have to wait long to get approved and get what I needed
Hello Sienna,
Our pleasure! Your feedback serves as a reminder of why we’re committed to going above and beyond. We appreciate the opportunity to assist you and look forward to doing so again.
My letter came in less than 24 hours! It was quick and easy and everything was correct the first time.
Hello Rozalynn,
Our pleasure! Helping you achieve your goals is what makes our work so rewarding. We’re honored to be a part of your journey and appreciate your continued support.
Easy, smooth process! Appreciated the direct process, the humor in the offers and how fast it all went. Good educational component too.
Hello Regina,
Our pleasure! Your kind words reinforce our commitment to providing exceptional service. We’re glad to have met your expectations and will continue working hard for you.
It's great knowing that my dog can come with me everywhere and not worry.
Hello Jaclyn,
Our pleasure! We’re so happy to hear that you’ve had a great experience with us. Supporting customers like you is what motivates our team to keep improving.
I was able to renew and receive my ESA recertification paperwork quicker than I expected for my two assistance animals.
Hello Crystal,
Our pleasure! We’re grateful for the trust you’ve placed in us. Knowing that we’ve been able to make a positive impact keeps us dedicated to offering the best possible service.
Short simple and sweet I appreciate this process. Thank you so much.
Hello Jacqueline,
Our pleasure! Your satisfaction is our top priority, and it’s incredibly fulfilling to hear that our efforts are making a difference. We appreciate the opportunity to serve you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Joyce!
We're so glad to hear the process was easy and helped you secure your new rental home! Thank you for your kind words and for recommending us. If you ever need anything, we're here to help!