Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The ESA forms were sent in a timely manner. Professionally written and authenticated by an licensed medical vet!
I got what I needed and it was timely, helpful and inexpensive.
Thank you! Your convenience always matters to us, and we're glad to be of assistance.
Amazing experience- extremely straight forward and fast will recommend
That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services.
This was absolutely the least stressful process possible, and it helped me and my furbabies so much! I really appreciate the service much!
It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.
The paperwork wasn't too lengthy but was thorough enough to be legit. I received documentation and identifications for my pets in a timely manner!
No more dirty looks or questions…I can take my support dog wherever I go!
It is always our pleasure to provide you with efficient and excellent service. Thank you for trusting Support Pets.
Very easy process and very quick to receive the documents thank you much as now my babies can go with me wherever I go and this make my life a lot less stressful.
Thank you for your trust! We are glad that you are satisfied with our services.
Still waiting on everything been over 7 days as a gift for birthday
Still waiting on everything been over 7 days
Everything was just easy & thorough. I am so glad they helped me with my ESA because it's truly a lifesaver and definitely a game changer. This has truly made my life easier.
It qas great but a little bit misunderstanding because I bought the ESA and them need to follow the process to get my certificate, I thought it was automatically, but thanks
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
Came pretty fast so super cool I'm so glad they made it so easy
Thank you for your support! And your feedback is greatly appreciated, we hope you stayed with us for years.
Taking lil man everywhere and its been really awesome..
Thank you for your feedback! Your support is greatly appreciated.
Son excelentes y muy diligentes. Me encanto el servicio y la rapidez.
We are delighted to be of assistance to you and your ESA, thank you for trusting us!
It was a simple process. It didn't take too long to get approved. I wish there was more available on the website.
Thank you so much! We are happy to know you enjoy our services.
Thank you for this opportunity to share my life with my best friend without fear of rejection from housing authorities and judgments against her breed. With this program I have the confidence that both myself and my pet will be safe and secure for her remaining years.
Thank you so much!
Confused as to why I wasn't asked any questions about my pet? I fear that this purchase may have been directed towards a pet that no longer is with us. I was trying to utilize this benefit for my current addition to the family, but never got to a section to add her. I was only directed to my payment options and information. I would like to see what I purchased please. And to whom it was concerning.
Thank you Sarah
Have not received my dog leash. I call & don't get a update when I will be receiving it.
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.
Fast and professional- clearly worthwhile. When there were issues with the mail (not their fault) they were helpful
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.
Quick and efficient service, I ordered two and received approval very wuickly. Will definitely recommend.
Thank you for your feedback! Your support is greatly appreciated.
Very easy to apply for documents and I received the certificate very fast. It gives me peace knowing I can have my puppy "Angel" with me at all times. And I don't have to worry about separation anxiety either.
Thank you Support Pets!
Nothing can ease our anxiety but having our ESA around, we are glad we can assist.
Very quick to respond. Needed additional documentation for my landlord and you were able to provide exactly what they needed. Thank you!
It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.
I am so glad that i found support pets! Now my little cavachon puppy can be with me anywhere, and it just puts my mind at peace. You have documents of proof includes housing, traveling, stores, and restaurants. Don't think twice with this!
Thank you! We are glad you are satisfied with our services and appreciate your trust and support.
Answer: Hola, Rossana! El costo total depende de los productos o servicios que elijas, ya que contamos con diferentes opciones, paquetes y bundles según tus necesidades. Te recomendamos contactar a nuestro equipo de atención al cliente para que puedan brindarte todos los detalles y ayudarte a encontrar la mejor opción al mejor precio. ¡Con gusto te asistiremos! Puedes enviar un correo a [email protected] o hacer clic en el botón de "chat" en nuestro sitio web. ¡Cuenta con nosotros!
Answer: Thank you for reaching out, Teresa! We'd be happy to help check the status of your order. Please contact our support team with the email used for your purchase, and we will review your account and provide an update on your test and tag shipment. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: No problem at all! Our customer support team will be happy to help you get your ESA tag and make sure you receive the best available pricing. Please reach out to us via chat or email, and we'll take care of it for you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Great question! The rates are yearly. This allows the licensed provider to keep your information up to date and helps ensure ongoing compliance, since ESA documentation is typically valid for one year. Annual renewals also allow the provider to check in and confirm that the need for an ESA is still current.
Answer: Thanks for your question! For anything related to accommodation forms or disability verification requested by your leasing office, our customer support team can review your specific situation and guide you properly. Please reach out to our team directly so we can assist you with accurate information and next steps: đź“§ [email protected] đź’¬ Or click the chat option on our website Count on us!
Answer: Hi there! Because airlines adjust their policies on a regular basis, the best thing to do is to contact your airline of choice and learn more about their policies, limitations and possible fees. Many companies charge a fee and the animal has to travel inside a transport box infront of your seat or under it.
Answer: Hi there! If you have any questions or need assistance, please don't hesitate to contact our customer support team—We're always here to help. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us


It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.