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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,515
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,231 reviews

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Arizona
1 review
0 helpful votes
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Excellent Customer Service
April 1, 2023

The ESA forms were sent in a timely manner. Professionally written and authenticated by an licensed medical vet!

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.

Michigan
1 review
0 helpful votes
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Very helpful
April 1, 2023

I got what I needed and it was timely, helpful and inexpensive.

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! Your convenience always matters to us, and we're glad to be of assistance.

Florida
1 review
0 helpful votes
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Easy & fast!
April 1, 2023

Amazing experience- extremely straight forward and fast will recommend

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services.

South Dakota
1 review
0 helpful votes
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Thank you so much!
April 1, 2023

This was absolutely the least stressful process possible, and it helped me and my furbabies so much! I really appreciate the service much!

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.

Texas
1 review
0 helpful votes
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Thorough and Efficient
April 1, 2023

The paperwork wasn't too lengthy but was thorough enough to be legit. I received documentation and identifications for my pets in a timely manner!
No more dirty looks or questions…I can take my support dog wherever I go!

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is always our pleasure to provide you with efficient and excellent service. Thank you for trusting Support Pets.

New York
1 review
0 helpful votes
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Appreciation
April 1, 2023

Very easy process and very quick to receive the documents thank you much as now my babies can go with me wherever I go and this make my life a lot less stressful.

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your trust! We are glad that you are satisfied with our services.

Florida
1 review
0 helpful votes
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Still waiting on everything been over 7 days as a gift for birthday

Date of experience: April 1, 2023

Still waiting on everything been over 7 days
March 17, 2023
Previous review

Still waiting on everything been over 7 days

Date of experience: February 15, 2023
Tennessee
1 review
0 helpful votes
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Great
May 1, 2023

Everything was just easy & thorough. I am so glad they helped me with my ESA because it's truly a lifesaver and definitely a game changer. This has truly made my life easier.

Date of experience: April 1, 2023
Florida
1 review
0 helpful votes
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Great
April 1, 2023

It qas great but a little bit misunderstanding because I bought the ESA and them need to follow the process to get my certificate, I thought it was automatically, but thanks

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to provide our valued customers with great service. Thank you for trusting us.

Arizona
1 review
0 helpful votes
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Love it
April 1, 2023

Came pretty fast so super cool I'm so glad they made it so easy

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your support! And your feedback is greatly appreciated, we hope you stayed with us for years.

Vermont
1 review
0 helpful votes
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Awesome
May 1, 2023

Taking lil man everywhere and its been really awesome..

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Georgia
1 review
0 helpful votes
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Excelent!
April 1, 2023

Son excelentes y muy diligentes. Me encanto el servicio y la rapidez.

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are delighted to be of assistance to you and your ESA, thank you for trusting us!

Colorado
1 review
0 helpful votes
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Good service
April 1, 2023

It was a simple process. It didn't take too long to get approved. I wish there was more available on the website.

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much! We are happy to know you enjoy our services.

Alaska
1 review
0 helpful votes
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Freedom to Love!
April 1, 2023
Updated review

Thank you for this opportunity to share my life with my best friend without fear of rejection from housing authorities and judgments against her breed. With this program I have the confidence that both myself and my pet will be safe and secure for her remaining years.
Thank you so much!

Date of experience: April 1, 2023

Confused as to why I wasn't asked any questions about...
March 17, 2023
Previous review

Confused as to why I wasn't asked any questions about my pet? I fear that this purchase may have been directed towards a pet that no longer is with us. I was trying to utilize this benefit for my current addition to the family, but never got to a section to add her. I was only directed to my payment options and information. I would like to see what I purchased please. And to whom it was concerning.
Thank you Sarah

Date of experience: February 15, 2023
Arizona
1 review
0 helpful votes
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Service good sometimes
April 1, 2023

Have not received my dog leash. I call & don't get a update when I will be receiving it.

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.

Texas
1 review
0 helpful votes
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Works
April 1, 2023

Fast and professional- clearly worthwhile. When there were issues with the mail (not their fault) they were helpful

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.

Georgia
1 review
0 helpful votes
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ESA
April 1, 2023

Quick and efficient service, I ordered two and received approval very wuickly. Will definitely recommend.

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Maryland
1 review
0 helpful votes
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Peace of mind
April 1, 2023

Very easy to apply for documents and I received the certificate very fast. It gives me peace knowing I can have my puppy "Angel" with me at all times. And I don't have to worry about separation anxiety either.
Thank you Support Pets!

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can ease our anxiety but having our ESA around, we are glad we can assist.

Texas
1 review
0 helpful votes
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Excellent service
April 1, 2023

Very quick to respond. Needed additional documentation for my landlord and you were able to provide exactly what they needed. Thank you!

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.

Georgia
1 review
0 helpful votes
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Best Investment
April 1, 2023

I am so glad that i found support pets! Now my little cavachon puppy can be with me anywhere, and it just puts my mind at peace. You have documents of proof includes housing, traveling, stores, and restaurants. Don't think twice with this!

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We are glad you are satisfied with our services and appreciate your trust and support.