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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very easy to apply for documents and I received the certificate very fast. It gives me peace knowing I can have my puppy "Angel" with me at all times. And I don't have to worry about separation anxiety either.
Thank you Support Pets!
Very quick to respond. Needed additional documentation for my landlord and you were able to provide exactly what they needed. Thank you!
It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.
I am so glad that i found support pets! Now my little cavachon puppy can be with me anywhere, and it just puts my mind at peace. You have documents of proof includes housing, traveling, stores, and restaurants. Don't think twice with this!
Thank you! We are glad you are satisfied with our services and appreciate your trust and support.
I received my documents quickly and received great customer service.
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
I ended up needed extra paperwork and they were able to work with me to get me the proper paperwork.
It is always our pleasure to provide you with efficient and excellent service. Thank you for trusting Support Pets.
It was a great experience. I couldn't how quickly I was able to get the documents I needed for my dog Daisy to be a support dog. Thank you so much.
We always try to provide excellent service, and your appreciation motivates us to move forward and improve even more. Thank you for supporting us!
Good piece of documentation to have, able to take my pet any and everywhere.
Thank you so much! We hope you find our services beneficial.
Thank you for your trust! We don’t want our customers to wait, so we try to deliver the package as soon as possible.
I just reduced my rating because I don't appreciate being forced to review your company.
Made it really easy tk keep my fog in my house without having to pay any fees or extra rent!
We're glad to be of assistance and make your dream into a reality of having a meaningful life with your ESA, thank you for your trust.
Nothing can be more meaningful than being with our ESA, it is our goal to make your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!
I enjoy taking my companion everywhere he is the joy in my life and helps to keep me calm and centered with everything else going on around me
Thank you for your support! We will continue to improve so our partnership continues for many years!
Very good so far so good There's has been some nosey neighbors about my breed which I think is rediculos as they have big dogs and are too busy trying to be in my business as they all say you can only get certain breed of dogs and I tell them their totally wrong on any breeds allowed
Thank you so much! We are happy to know you enjoy our services.
I was GOING to order from support pets, until they took my money without me completing my order. I was filling out the info to buy a package to see how much shipping and tax would be, but as soon as I filled out the card info I decided to back out. AS SOON as i hit the back arrow THE PURCHASE WENT THROUGH?! I tried to cancel it and explain that I never ordered their product. Instead they have so far made me fill out 2 of the same form, have not gotten back to me when they said, and its been DAYS since the purchase went through. I've heard NOTHING back and received NOTHING either. I'm still on hold on their so called "support line" for what is now 23 minutes. Save yourself the trouble, don't do it. I debated doing it having seen both really good and bad reviews. I should have listened to the bad ones. Never got order information either. Not happy and neither is my landlord for missing rent due to this. Lawyers have been in contact.
Thank you for using our services, and we hope you find them beneficial.
I paid for my stuff but my address was wrong in the email and now i'm worried i'm not getting my stuff. I'm also not sure of what i ordered. I thought a vest came with the purchase but i'm reading and i don't think it does. Can i get a refund?
Im happy I found this now I don't have to worry about my pets.
Thank you! Nothing can be more comforting than having our ESA around, and we're glad to provide you with convenience.
It was very easy to order and I feel more at ease to know i can take my doggie anywhere with me.
Thank you! Your convenience always matters to us, and we're glad to be of assistance.
This business is crap in my opinion. I paid for my letter got the letter. Then it was not accepted by my apartments. Because the doctor was not local. I asked support pets for a number and email for doctor as my apartments requested and they never got back to me. In the meantime they sent me someone else's doctor's letter. Now isn't that's confidentiality error? Maybe a HIPPA breach? I only asked that they help me either resolve my situation or reimburse me. Their response was I should work it out with my landlord. I'm now being forced to give up my dog or move. I've opted for the move. My dogs and I are headed for the streets. Thank you support pets!
It was very simple to submit now I'm just waiting for any updates on the paperwork
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Nothing can ease our anxiety but having our ESA around, we are glad we can assist.