On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This business is crap in my opinion. I paid for my letter got the letter. Then it was not accepted by my apartments. Because the doctor was not local. I asked support pets for a number and email for doctor as my apartments requested and they never got back to me. In the meantime they sent me someone else's doctor's letter. Now isn't that's confidentiality error? Maybe a HIPPA breach? I only asked that they help me either resolve my situation or reimburse me. Their response was I should work it out with my landlord. I'm now being forced to give up my dog or move. I've opted for the move. My dogs and I are headed for the streets. Thank you support pets!
It was very simple to submit now I'm just waiting for any updates on the paperwork
This was an excellent way for me to get a way to introduce my pets as my family members. That wherever I go, both of my dogs accompany me!
Great Exsperience & I've Already Forwarded Info To Another Friend Of Mine 2 Send Away For Same Package, For Her Bew Puppy!
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.
It was easy to sigan up and fallow, looking forward to getting my pet's vest and ID so we can go anywhere together
Thank you for your support! Easy sign-up is exactly what we strive to accomplish! Thank you for your trust!
I wasn't able to purchase any stuff for hollies best friend and my second dog Sasha. Nothing I received has hollies name only mine Dr paper certificate leash wasn't sent first wrong size best sent no card to out on her vest tag wasnt sent right only vest came w 3 Dr letters and a certificate and xs vest when ordered small. It's a $#*! show especially for the money I out out for this headache. Lucky I have hollie or else the language wouldn't be so $#*!ing nice. I need a esa to out up with places like this I don't get it. It's like I wiped my butt with a couple hundred bucks to get a headache
I wasn't able to purchase any stuff for hollies best friend and my second dog Sasha
It was very good in helping me understand what support pets is about
Thank you! We are glad that you find our services beneficial.
Company was awesome to work with. They were fast to get back with me and delivered as promised.
Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!
It was easy to apply and follow the questions
My experience was fair. I do have high expectations in general. About 10 days after my application and product orders, I had not received any emails. I reached out and it was found that my application did not go through. At that time I recompleted the process. After about 30 days I contacted customer service for an update on the products I had purchased (vest, tag, etc.). Customer service responded by stating "it takes up to 4 weeks". I was expecting a tracking number or a professional response. At that time I was convinced that it was a scam until I received my products in the mail 2 months after my purchase. The products are top quality- I was very relieved. Unfortunately, the vest was too small for my pet. I sent it back and am hoping to be pleasantly suprised at a smooth exchange.
Easy, but when I received this email it was unclear if I my ESA was officially granted. I can only assume, yes due to the purchases offered.
Easy waiting on the emails and when I called the ask where the email was somebody was there to find the email and resend it to me
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.
A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, and we hope you find our services with Support Pets beneficial!
Nothing can be more meaningful than being with our ESA, it is our goal to make your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!
Made it easy to get in to my new apartment thank you...when I needed extrapaper work you got it to me super fast..
Thank you for your support! Easy sign-up is exactly what we strive to accomplish! Thank you for your trust!
I did receive my documents, but when I tried to register the tag using the code information on the tag, it didn't work. The one letter I couldn't make out, it was kind of smeared. I used 3 possibilities: LCO3OT, LCOJOT and LCOOOT and none of them worked. I just can't quite read the fourth letter or number.
The steps were very easy. I was surprised when I received all of my documents for my puppies. Very pleased with my experience so far.
Thank you! Your convenience always matters to us, and we're glad to be of assistance. We hope you find our services beneficial!
It was simple. I went to the website, placed my order and received my confirmation via email. Super easy. Super efficient.
Thank you for your support! Easy sign-up is exactly what we strive to accomplish! Thank you for your trust!
We are glad your experience was great using our services! That’s exactly what we strive to achieve!
Did not tell me how much my total cost would be at the end of my order.
It is always our pleasure in making your dream into a reality of having a meaningful life with your ESA, thank you for your trust.
I've done the process before but this time seems much easier and faster. Thank you!
Thank you for trusting us with your ESA needs, your satisfaction with our services is what keeps us moving forward!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.