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Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,504
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,176 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Wonderful Service
April 2, 2023

Quick and easy approval for my cats. Amazing customer service for any questions

Date of experience: April 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We are glad that you are happy and satisfied with our service, we hope our partnership could last for years!

Oklahoma
1 review
0 helpful votes
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Ok
May 2, 2023

I still have not received my order I -laced I gave them my address but it is not here

Date of experience: April 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Wyoming
1 review
0 helpful votes
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Relief
April 2, 2023

I'm glad I was able to make hiccup my support animal it's a relief to have him by my side

Date of experience: April 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust!

Florida
1 review
0 helpful votes
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Great
April 2, 2023

Great excellent service, Great excellent service, Great excellent service

Date of experience: April 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.

New York
1 review
0 helpful votes
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Saga
April 2, 2023

I take saga every place I go to most people just love her but you always have that one person that is anti dog now they just look and walk away Thank you

Date of experience: April 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can compare to the comfort our ESA can provide. Thank you for choosing Support Pets for your ESA needs.

Missouri
1 review
0 helpful votes
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Printed and Mailed Documents
April 2, 2023

I requested for the documents to be sent in the mail as I don't own a printer. They came in a timely matter.

Date of experience: April 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated! We hope you find our partnership could last for years!

New York
1 review
0 helpful votes
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Review
April 2, 2023

Exceptional service and very helpful easy to navigate and timely response

Date of experience: April 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your trust and for supporting our company. We hope our partnership could last for years!

Texas
1 review
0 helpful votes
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Expedite, concise and available
April 2, 2023

I did receive my ESA documents, when I needed guidance and help I got it in a timely manner by a very professional and dedicated crew.

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We are glad that you are satisfied with our services, we hope our partnership could last for years.

Washington
1 review
0 helpful votes
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As expected
April 2, 2023

So far everything has been quick and simple. Got the documents as stated. Everything went smoothly.

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your convenience always matters to us, and that's why we always strive to provide an easy and fast experience for our valued customers. Thank you for trusting our company with your ESA needs.

Florida
1 review
0 helpful votes
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Amazing
April 2, 2023

You guys are amazing with what y'all do. Thank you so much.

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are happy to know you enjoy our services, thank you for trusting our company with your ESA needs.

Minnesota
1 review
0 helpful votes
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So far this was easy :) I liked that all I had to do was a questionairre regarding why my dog is awesome from my health instead of having to talk to a person because talking people is scary lol thank you.

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We’re always working hard for your experience to be smooth and easy, and we are glad that you have great experience with our services. Thank you for your support!

Florida
1 review
0 helpful votes
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Very Pleased
April 2, 2023

Such a relief to be able to bring my Finley with me when I want to go out and about. I experienced a traumatic loss 2 yrs ago and have had much difficulty encouraging myself to leave the house. With Finley, I can relax and breath a little bit easier. Thank you so much & God bless :)

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your satisfaction with our services is what keeps us moving forward! Thank you for trusting us with your ESA needs.

Virginia
1 review
0 helpful votes
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Great service
April 1, 2023

Thanks for providing me with my documents within a week. It was easy to complete and request.

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to provide our valued customers with great service. Thank you for trusting us.

Vermont
1 review
0 helpful votes
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Easy process
April 1, 2023

Quick and easy process! If it's important for you to have your pet with you anywhere and everywhere do this!

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your support! Easy sign-up is exactly what we strive to accomplish and we're glad you weren't inconvenienced by our process.

Texas
1 review
0 helpful votes
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Great
April 1, 2023

Worked great, had no problems, papers came fast. I got the plane Ones just in case too

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad your experience was great using our services! That’s exactly what we strive to achieve!

Texas
1 review
0 helpful votes
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Professional and complete package
April 1, 2023

Great product. Professional letters and high quality harness and dog tag. Also nice ID card I keep with me.

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!

Florida
3 reviews
0 helpful votes
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Love this!
April 1, 2023

I can save hundreds a year on my rent, no longer have to pay pet fee.

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your support! And we hope we hope our partnership could last for years

Texas
1 review
0 helpful votes
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Daisy
April 1, 2023

Easy to order. Everything arrived on time. Harness fit great.

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad that you weren't inconvenienced by our application process, that's exactly what we aim to achieve. Thank you for trusting us.

Tennessee
1 review
0 helpful votes
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Awesome
April 1, 2023

Quick and easy. It was very easy to understand the directions and how to submit the documents to your landlord.

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much! We are happy to know you enjoy our services.

Pennsylvania
1 review
0 helpful votes
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Lambeau
April 1, 2023

I have no complaints. I'm new to having a pet so I can't say to much yet. I will have more to say later

Date of experience: April 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.