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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Service is good. They are patient when I told them I did not receive my package. They shipped the new document out then
I thought I bought the the animal support system and vest
We are delighted to be of assistance to you and your ESA, thank you for trusting us!
Guarantee is only good if THEIR "doctor" refuses you. Landlord told me they wouldn't answer some of their questions and were also concerned with doctor's location. I asked for a refund and was told that I had already downloaded the documents. I asked how could I submit them to my landlord if I hadn't downloaded them. They never answered me. Finally gave me HALF my money back. Rip off.
The Support Pets vest makes it possible to take my little canine companion with me to more places. Thank you for making this possible.
Thank you! It is always our pleasure in making your dream into a reality of having a meaningful life with your ESA, and we hope our partnership could last for years!
The only thing I didn't like was that you advertised full accessibility if you purchased____ but then when you're going thru the process you guys try adding and tricking people into buying more than what they need. The price goes way higher than what was first advertised.
Thank you for your feedback! Your support is greatly appreciated.
My experience was great. I did my server and within hours I had heard back on my next steps
A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
Quick & easy process for ESA documentation. Fast response from customer service for any issues.
We're glad that you weren't inconvenienced by our application process, that's exactly what we aim to achieve. Thank you for trusting us.
I was very pleased with the process. It was an easy but detailed process and great customer support. We are in good hands with Support Pets!
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
Excellent service from beginning to end with the whole process! Great customer service couldn't ask for better!
It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.
Fast and convenient for anyone who needs a little extra emotional support! Shipping was fast and now my four legged friends can accompany me almost everywhere!
We are glad your experience was great using our services! That’s exactly what we strive to achieve!
I got my ESA, but still waiting on Sassy's certificate, and the package I bought with the vest. She was supposed to get a medium vest and the certificate bundle. So I am not sure what happened with that. But I am being really patient, hoping to get it soon. I do appreciate getting my ESA papers via computer, but waiting for the rest patiently via snail mail. Hoping to see it soon! TY
Thank you for your support! We're glad that we can be of assistance, we hope our partnership could last for years!
I haven't had to use my letter yet but I know the day is going And im so thankful to be able to have my babies with me.
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.
I was happy with how smooth and easy this was. I appreciate the service you guys have provided and keep up the good work.
Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!
It was a super fast and easy process. I love that it was all done online and that I was able to receive all the documentation to my email. Would 100% Recommend this company
Thank you! We are glad you are satisfied with our services and appreciate your trust and support.
Just answered a few questions honestly and received information on approval almost immediately.
It is always our pleasure to provide you with efficient and excellent service. Thank you for trusting Support Pets.
Quick and easy approval for my cats. Amazing customer service for any questions
Thank you! We are glad that you are happy and satisfied with our service, we hope our partnership could last for years!
Thank you for your feedback! Your support is greatly appreciated.
I'm glad I was able to make hiccup my support animal it's a relief to have him by my side
Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust!
It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you! It is always our pleasure in making your dream into a reality of having a meaningful life with your ESA, thank you for your trust.