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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was an easy process, my email with Riley's documentation came the next day
Only just started using but this seems to be an all encompassing system. Glad this exists.
Hello Mary,
Thanks so much for the lovely feedback! It means a lot to us. Wishing you a great day ahead!
It was easy and fast. No hassles no issues. Appreciate working with you guys so our boys can be with us forever.
Hello Hazel,
We really appreciate your positive review! So glad we could meet your expectations. Have an amazing day!
Very helpful to me my landlord was trying to have me pay more money for my rent.
Hi Melvyn,
We really appreciate your positive feedback! We’re thrilled to know everything worked out. Have a great day!
Fast and easy. No time at all to receive the documents via email.
Hi Samantha,
It’s always wonderful to hear such great feedback! Thanks for choosing us, and enjoy the rest of your day!
9-10 I'll give it -10 most reliable and affordable for your needs
Hi Javon,
Thank you for the lovely feedback! We’re so glad you had a positive experience. Hope you enjoy the rest of your day!
Super quick and they did a wonderful job on my letter. Thank you!
Hello Jalyn,
Thanks for sharing your feedback! We’re happy to know everything went smoothly. Wishing you a great day ahead!
Maravillosa y todo muy profesional una experiencia rápida y certera gracias a todos los miembros del equipo
Hola Yaniris,
¡Estamos encantados de escuchar que tu experiencia fue positiva! Gracias por tus comentarios, ¡y que tengas un día fantástico!
Just what I needed. Was easy and very quickly! You really help me.
Hi Mariangela,
We really appreciate your kind words! Thanks for choosing us, and have a wonderful day!
I was concerned at first trying to get this done but now I have the security to have the dogs with us.
Hi Helen,
Your feedback means a lot to us! We’re so happy to hear you’re satisfied with the service. Hope you have a great day!
I got charged $99 then $87. Plan on contacting Monday 10/7 for resolution.
Hi Tracy,
We apologize for any confusion or inconvenience regarding the charges. Please reach out to our Support Team, we've sent you a private message with further details.
We're here to make sure everything is sorted out for you.
Feel free to contact us anytime, and thank you for your patience! 🐾💙
I'm very thankful for being able to FINALLY get my pups approved for my son and I. No hassle or run around either!
Hello Kathryn,
Thank you so much for your review! We’re thrilled to know you had a positive experience. Have a great day ahead!
Helpful and quick! This is my second year using support pets!
Hi Cristina,
We’re so happy you enjoyed the service! Thanks for the feedback, and have a fantastic day!
It is easy to apply. If you have a problem someone is there to help.
I'll admit, I had my doubts. But then I started seeing the ads on youtube. Started seeing them on Tiktok. So I thought about it, and decided to try it out. I had no idea it was gonna be that easy. I even recommended it to my cousin for her 2 dogs as well
Hello Alieyah,
We’re grateful for your review! It’s wonderful to hear you’re happy with everything. Wishing you an awesome day!
It is a legitimate service but they told me for a vest and ID and I never asked for $87 and $107 is this for the letter
Hello Jame,
We’re truly sorry for the confusion and any inconvenience caused. It sounds like there was a misunderstanding regarding the vest and ID charges. Please reach out to our Support Team.
We've sent you more information in a private message.
We’ll look into this issue to ensure you only pay for what you requested. We want to resolve this as quickly as possible for you.
Thank you for your patience, and we’re here to help make things right!
I'd requested expediting of my Annual Renewal Packet & Support Pets were incredibly Responsive & Quickly provided the documents; All this Due to an Owner/Manager of my residence refusing to renew my lease, as he refused to support Federal Law of "ESA Pets" - my ESA legal documents were blocked from uploading to his contact info- so, I sent photos of all paperwork & I know they were received; I was not given my renewal lease & instead given Move-Out Instructions; w/a Great Rental Review History to next Landlord - Wow! I Thank you Support Pets! Maybe the next person will adhere to federal laws!
Hello Tamara,
Thank you so much for sharing your experience! We're glad to hear that we were able to assist you quickly in getting your ESA documents, especially given the difficult situation with your landlord. It’s frustrating when housing providers don’t adhere to federal laws like the Fair Housing Act, which protects Emotional Support Animals, but we’re hopeful that your next landlord will be more understanding and follow the law.
We're also happy to hear that the updated questionnaire and response from the doctor worked smoothly for you. If you ever need any further assistance, we’re here to help!
I got my baby as my ESA pet he has helped me through tough times the company was great.
Hello Veronica,
We really appreciate your positive feedback! Thanks for sharing, and have a wonderful rest of your day!
I ordered the paper so that I can move into my apartment without paying a pet deposit and I ended up having to pay $143 instead of $99. That was my only concern. My cat is an indoor cat so I don't need it for traveling. It added the travel when I said no.
Hi Sarah,
There may have been an issue during the checkout process where additional services were added that you didn’t intend to purchase. We want to make sure this gets resolved for you. Please reach out to our Support Team, we've sent you a private message including details.
We’ll look into it right away to ensure you only pay for what you need.
We appreciate your patience and are here to assist you in any way we can. 🐾💙
I needed to move into a new apartment asap but due to my dog being a mixed pit bull breed, they put a stigma on my sweet boy and I heard if I made him an ESA, by law they'd have to accept him. My baby got his documentation in just two days!
Hi Savannah,
Your review made our day! Thank you for sharing your experience, and hope you have a fantastic day ahead!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Matthew,
Your review made our day! Thanks for the kind words, and hope you have a fantastic day ahead!