On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Per the FHA, it prevents discrimination, (aka not allowing pets when you need one for your disability, or increasing your rent in retaliation to submitting an ESA) however, if you sign a lease that states that there is a pet deposit/rent for all pets, it is not considered discrimination and is allowed.
Support Pets was very user friendly and made the application process smooth to get my dogs certified. I got my letter very quickly also!
Hello Julia,
Thank you so much for your kind review! We're thrilled to hear you’re happy with our service. Have a fantastic day!
Quick and easy assist to certify my pet. No long verification needed and super helpful, cheap, and reliably quick
Hello Rani,
We really appreciate your feedback! It's always great to know we’re meeting expectations. Hope you enjoy the rest of your day!
Everything was professional and and straightforward. I haven't had any problems
Hello Marcus,
Your kind words mean a lot to us! Thanks for choosing us, and have an amazing day ahead!
I am thrilled to have come across this site (and affiliates) that has facilitated her service status to allow my precious Remy to travel with me.
The site was very intuitive and seemed to ask the right question at the right time. Support Pets is providing a great service.
Hi Ronald,
We’re so happy to hear you had a positive experience! Thank you for sharing, and have a wonderful day!
I greatly appreciate all the areas that this company covers and they're swift response via emails have been very helpful and appreciated.
The reason I didn't give this company 5 stars is because of repetitive and too many emails. It's difficult to sift through all of them when there are so many when I'm just looking for confirmation on an inquiry.
Hello Jenn,
Thank you so much for your kind words and feedback! 🐾 We’re thrilled to hear that our team has been helpful and responsive. Your input about the volume of emails is really valuable, and we’ll take it into consideration to improve the experience for our customers moving forward. We want to make sure the process is as smooth and clear as possible, especially when you’re looking for specific information.
We’re grateful for your trust in us and for your friend’s recommendation! If you ever need anything else, don’t hesitate to reach out—we’re here for you and your furbabies! 💙😊
Very detailed information and quick response to emails!
I am so grateful that my companion and bestfriend is my ESA. I cannot thank you all enough for making this dream come true!
Hello Lenora,
Thank you for the wonderful review! We’re glad to know everything went well. Wishing you a great day ahead!
Got paperwork within 3 hours of payment! And it was a great value for services
Hi Christopher,
We truly appreciate your feedback! We’re so glad we could help. Have an awesome day!
Hello Sybil,
Your feedback brightened our day! Thanks for taking the time to share your thoughts. Wishing you a fantastic day ahead!
My experience was great and I would suggest anyone use this service!
Hello Chansellor,
We’re grateful for your positive review! It means a lot to us. Have a wonderful day ahead!
Easy & legit! Was such a relief to get this done without issues.
Hi Kirsten,
Thank you for the great feedback! We're happy to know you’re satisfied. Hope your day is as amazing as your review!
This business is very user friendly. The statement "we are here for you" is very comforting in a don't have time for you world.
Hello Priscilla,
We’re delighted to hear you had a good experience! Thanks for choosing us, and enjoy the rest of your day!
I would highly recommend Support Pets to anyone who needs an ESA. The turn around time to get my documents was very quick and no errors was made. I am so happy with the quality of service I received.
Hello Tiffany,
Thank you so much for your kind words! We appreciate your support and hope you have a wonderful day ahead!
My husband and I ordered a renewal for our two dogs. The price we were given at the beginning was 99 and by check out it was around 135, we didn't check anything extra like a vest or upgrade. We just ordered the digital papers. So I'm not sure how the amount jumped. Also leading up to our renewal i recieved lots of spam mail saying our paperwork expired when as of right now it doesn't for another week. So it's definitely been confusing, however the process was quick and they did send an email asking to update information!
Hello Blake,
We’re truly sorry for the confusion with the pricing and the renewal process, and we understand how frustrating this must be. It sounds like there may have been some unexpected charges during checkout, and we’d like to clarify that for you. Additionally, we apologize for the confusion caused by the early expiration notices—thank you for bringing that to our attention.
Please reach out to our Support Team, we've sent you a private message with details.
Thank you for your patience, and we're here to assist you in any way we can!
The process was really easy and the papers showed up really fast
Hi Monique,
Your review made us smile! We're so glad we could help. Wishing you a fantastic day ahead!
This was a super quick and painless process. I got my documents the next day.
Hi Leticia,
Thanks for sharing your experience with us! We’re happy to know everything worked out for you. Hope you have an amazing day!
Hi Ruby,
We really appreciate your lovely feedback! It's great to know you had a positive experience. Have a great day ahead!
It's nice to know that having animals as family is thought of as totally normal
Hi Rhonda,
Your feedback means a lot to us! We’re so happy to have met your needs. Have a great day ahead!
Hello Kathy,
We’re grateful for your kind words! Thanks for the review, and we hope your day is amazing!
Didnt know about me having a support dog, So far,outstanding, and no stress! They made is very easy and the right thing to do! It helped me open up to my needs! My dog.
Hi Mike,
Thank you for the great feedback! We’re thrilled to hear you had a good experience. Enjoy your day!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rachel,
We’re truly sorry for the confusion and frustration you've experienced. Under the Fair Housing Act (FHA), landlords cannot charge extra fees for Emotional Support Animals (ESAs) specifically, but it’s important to make sure this protection is clearly communicated to your landlord. As for your order, we deeply apologize if your cancellation request was not processed in time.
We've sent you a private message with further details.
Wishing you a great day!