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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Quick and easy to figure out! Excited to be able to have my ESA pet taken care of in the future.
Hi Ivy,
We appreciate your positive feedback! It’s great to hear everything went smoothly. Have an amazing day!
It was good until I spoke to a customer service representative
Hello Ericha
We’re sorry to hear that the experience with our customer service took longer than expected, but we’re glad it worked out in the end. We appreciate your patience and will work on improving response times. If you need anything else, feel free to reach out—we’re here to help! 🐾💙
Everything went as planned. My puppy is now able to live with me in Federal Housing on a reservation! He hank you so much!
Hello Cynthia,
Thank you for your lovely feedback! We’re delighted to know you’re happy with our service. Have a fantastic day!
Had no issues at all because I needed to get a letter quick so thanks
Hello Patrick,
We’re thrilled to hear everything went well for you! Thanks for sharing, and hope you have a great day!We’re thrilled to hear everything went well for you! Thanks for sharing, and hope you have a great day!
Hola Anette,
¡Gracias por compartir tu experiencia! Estamos encantados de que hayas tenido una excelente experiencia con nuestro servicio. ¡Esperamos que tengas un día maravilloso!
I didn't know what was in the package everything was a little vague I thought I got more to the package like a vest and a patch and a tag
Hello Peter,
We’re sorry for any confusion regarding the package contents. It sounds like there might have been a misunderstanding about what was included. If you were expecting items like a vest, patch, or tag, and didn’t receive them, please feel free to reach out to our Support Team, we've sent you details on a private message.
The process was very straightforward and I appreciate the expediency.
Hello Marsha,
Your feedback is greatly appreciated! We’re so happy to have helped. Wishing you a fantastic day ahead!
The quickest and best and easiest way to get your fur baby or babies certified as support pets for you. Legitimate legal Drs who evaluate your request and get back to you quickly. This is my second year using them and will continue to. Highly recommend them. Thank you ESA for keeping my baby with me.
Hi Mary,
Thanks for taking the time to leave us such positive feedback! We’re glad everything met your expectations. Have a wonderful day!
Hello Sarah,
We really appreciate your kind review! It’s always a pleasure to know we’ve delivered a great experience. Enjoy the rest of your day!
So quick and easy and received my documents the very next day! Highly recommend!
Hello Chelsea,
Your positive review made our day! Thank you for sharing, and hope you have a bright and joyful day!
Hi Dilia,
We’re so happy to hear everything went well for you! Thanks for choosing us, and have a great day ahead!
Just great...what more else can one say...great going
Hello Andrew,
Thank you for your kind words! We’re thrilled you’re satisfied with the service. Wishing you a wonderful day!
It's quite confusing to place an order the emails are even more confusing whether you have made a purchase or not simple clarification would be wonderful like most companies they just give you a order print out and not all the extra jargon
Hi Karin,
We’re really sorry for the confusion and understand how overwhelming it can be, especially when dealing with anxiety. Your feedback is incredibly valuable, and we’ll work on making the order process and communication clearer and more straightforward. A simple order confirmation without the extra information can definitely make things easier, and we appreciate you sharing your experience.
We've sent you a private message with details included.
Thank you for your patience, and we’re always here if you need anything!
The website was very easy to navigate. It was quick and easy. I felt comfortable taking the test.
Hello Jeffrey,
Thanks for sharing your thoughts! We’re glad we could help, and hope you have an amazing day!
Hi Sadie,
Thank you so much for your kind words! We’re really happy to hear you had a great experience. Wishing you an amazing day ahead!
Quick and easy got my documents the same day. Easy to use, and legit
Hello Rushelle,
We truly appreciate your feedback! It’s wonderful to know you’re satisfied with our service. Have a fantastic day!
The price was not what I expected and it was a little frustrating
Hi Lizbel,
We’re really sorry to hear that the pricing wasn’t what you expected and that it caused some frustration. We always aim to make the process as easy, quick, and affordable as possible, and we apologize if that wasn’t the case this time. If you have any concerns about the charges or need further clarification, please reach out to us, we've sent you a private message with details.
Thank you for your understanding, and we’re here to help make things right! 🐾💙
The service is dependable. Not a long waiting time. Safe in reliable.
Hello Rose,
Thanks for the kind words! We’re so glad we could help. Hope you have an awesome day ahead!
Easy as 1-2-3! Had my paperwork cert quickly! Would recommend to anyone
Hello Heather,
We’re thrilled to hear you had a positive experience! Thank you for sharing, and have a great rest of your day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eric,
It’s wonderful to receive such positive feedback! Thanks for sharing, and have an excellent day!