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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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My only issue is, the price on thing's. It's hard to get that much money to get the things u offer. Especially when I don't work and I'm a cancer patient since 2/2018.
Hi Linda,
We’re truly sorry to hear about your situation, and we completely understand how tough it can be, especially when dealing with medical challenges. We have the price as accessible as possible for everyone to benefit.
Have a great day!
A little confused since I was renewing and then later got notification of "missing" items never asked for. It was as if I was applying for the first time and the renewal process didn't work.
Hi Joe,
We’re really sorry for the confusion during the renewal process. It sounds like there may have been an issue where items were added that you didn’t request, or the system treated your renewal as a new application. We understand how frustrating that can be, and we want to make sure it gets sorted out.
Please reach out to our Support Team, we've sent you a private messae including details.
We’ll investigate what happened to ensure you get the correct renewal without any unnecessary charges. We're here to help and appreciate your patience! 🐾💙
I was interested in an EMS certification. I was given a set of steps and all was comleted within 3 days the feedback from support pets, and the approval from the doctor. I am very pleased.
Hello Linda,
Thanks for sharing your experience! We’re delighted to know you’re happy with our service. Have an amazing day!
Hi Ro A.
Your feedback means a lot to us! We’re so glad to hear you had a good experience. Have a wonderful day!
Very impressed how easy it was to get my ESA for my two dogs. Website was easy to navigate and very descriptive.
Hi Kimberly,
Thank you so much for your feedback! We’re happy we could help. Hope you enjoy the rest of your day!
They do their best to make sure my dog is with me and know I feel so happy having my dog with me at all times. She's like my security
Hello Nikki,
We’re so grateful for your kind words! Thank you for choosing us, and we wish you a great day ahead!
My documents came fast, can't wait till i move into my apartment.
Hello Michael,
We’re so happy to hear you enjoyed the service! Thanks for your feedback, and have a fantastic day!
Because of their excellent advice, quick turnaround, and outstanding service, I always enjoy renewing my letter with Support Pet.
Hello Andia,
Thank you for your kind words! It’s great to know you’re satisfied. Wishing you a wonderful day ahead!
Very easy to obtain the certificate, good communication online, no obstacles! Would recommend it 100%!
Hello Anca,
Your positive feedback is much appreciated! We’re thrilled to hear everything went well. Have an amazing day!
Great and fast service, easy to do, very happy with the outcome
Hi Brunilda,
We’re so grateful for your review! Thanks for choosing us, and have a great rest of your day!
Fast and easy and any issues just reach out and they're quick to help!
Hello Richard,
Thank you for your wonderful feedback! We’re delighted we could meet your expectations. Hope you have a fantastic day!
It was easy and fast to get everything needed for my Pet to be with me all the time
Hello Kiara,
We really appreciate your feedback! It’s great to know we could help. Have an awesome day ahead!
I would recommend to my friends. I am so pleased. You made it so easy. You are very organized.
Hi Patricia,
Thank you so much for the positive review! We’re glad to know everything worked out for you. Have a wonderful day!
A great experience. Simple, fast and easy. Received my documents early got them sent over to may management copy with ease.
Hello Courtney,
Your feedback made our day! Thanks for sharing your experience, and hope your day is just as great!
After reading the reviews and submitting my request I received a response quickly.
Hi Cynthia,
We truly appreciate your kind words! We’re thrilled to hear you’re happy with our service. Wishing you a fantastic day ahead!
Wonderful this will help me keep my baby as we move. Thank you all so very much. I appreciate you!
Hi Cynthia,
We appreciate your positive review! It means a lot to us. Have a great rest of your day!
Very loving experience with my new dog!I am so happy he has made me a better person!
Hi David,
Your kind words truly made our day! We’re so happy to have helped. Have an amazing day!
Getting certified was easy and quick. Thankful to have my Rosie Bella with me everywhere I go now. Her harness fits perfectly. An setup for her tag was super easy.
Hello Crystal,
Thank you for your lovely feedback! We’re delighted you’re satisfied with the service. Wishing you a fantastic day!
Hi M S.
Thanks for your feedback! Thanks for choosing us, and we hope you have a fantastic day ahead!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Taylor,
We appreciate your review! It’s always great to hear we’ve met expectations. Wishing you a fantastic day ahead!