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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I am grateful to secure my pets in an even more meaningful way.
I have extreme anxiety, food allergies, and bipolar. Having my animals makes me much more competent and happier as a person. This was a great experience and I feel very lucky with the ease and quickness of this!
Hello Harley!
Thank you for sharing your experience! We're so glad to hear that your animals bring you comfort and happiness. It’s wonderful that the process was quick and easy for you. We appreciate you choosing us and hope your ESA continues to provide the support you need!
My dog has helped me deal with PTSD, also alerts me when my Blood Sugar is to low. Makes my life easier
This was amazing easy to make happen the support team was right there to make sure I had what I need everytime
Hello Evette!
Thank you for your kind words! We're so glad to hear that the process was easy and that our support team was there for you every step of the way. It's wonderful that you were able to get the proper paperwork to keep your pet with you. We appreciate you choosing us and are happy we could help!
I was charged way more than the website says. Sent a message and had no response
They did come through with the registration though, so that's a huge plus
Hi Dave!
We're sorry to hear about your experience and any confusion regarding the pricing. We want to ensure you get the assistance you need. Please reach out to our customer support team via live chat on our website at https://www.supportpets.com or by email at [email protected] for further clarification. We're glad to hear that you received your registration and appreciate your feedback!
I will sleep much easier tonight knowing Stella is recognized as
Y emotional support dog
It's amazing now I can go w my dogs everywhere freely w out having much concerns
Now I'm allowed to have my dog I don't have to get rid of him. Thank you so much this dog is my world.
Hello Jessica,
Our pleasure! We’re so glad to hear you had a positive experience. Thanks for sharing your feedback!
This whole process was super easy and fast which is just what we needed!
Hello Valerie G,
Our pleasure! Your kind words motivate us to keep doing our best. Thanks for your support!
My experience has left me satisfied. I may not have a lot to say about my experience but I can say that I got what I expected nothing more nothing less, even though deals for more was offered.
Hello Claudia,
Our pleasure! We’re happy to have earned your trust. Thanks for sharing your thoughts with us!
I didn't realize the amount of information necessary for a renewal.
Plus there was a discount that should have been $87.00 instead of $97.00 so I'm not sure what went wrong with that part of the process.
That said I appreciate everything and am thankful for the help getting me through the process.
Support pets made the process of qualifying my cats as ESA pets both quick and super simple! The customer service team got back to me within 24 hours when I had a question, and I received my cats' ESA documents within 24 hours too! I also appreciate how affordable it was to register both of my cats. I was able to get both registered together for 1 fee. I would definitely recommend support pets to anyone looking to get their pets registered as ESA pets.
Hi there Breanna!
Thank you for your kind feedback! We're so glad to hear that the process was quick, simple, and affordable for you. It’s great that you were able to register both of your cats under one fee, and we appreciate your recommendation. If you need to verify that both of your cats are included on your ESA letter, please reach out to our support team—they’ll be happy to assist you!
This process was easy and efficient! Got my documents within 24 hours!
Hello Aubrey!
Thank you for your feedback! We're glad to hear the process was easy and efficient for you. It's great that you received your documents so quickly. We appreciate you choosing us for your ESA needs!
I didn't expect to my documents as soon as I did, quick and easy. Highly recommend!
Hi Mackenzie!
Thank you for your feedback! We're happy to hear that you received your documents quickly and that the process was easy for you. We truly appreciate your continued trust in us and your recommendation!
Easy application. Quick approval. Answered the relevant questions and submitted the photo and had my documents within 24 hours
Hi there Alexandra!
Thank you for your feedback! We're glad the application was easy and that you received quick approval. It's great to hear that you got your documents within 24 hours for your apartment. We appreciate you choosing us!
I needed to get my esa letter quickly so that I could move with my dog and it was very convenient and quick
Hi Mackenzie!
Thank you for your feedback! We're glad the process was quick and convenient for you, especially during your move. Wishing you and your dog a smooth transition to your new home!
I was told that you would fill out specific landlord forms and as soon as I sent one in it was denied and not filled out. It's frustrating to spend the money on this site to receive everything and then have to go elsewhere and spend the money again to actually receive what I need.
Hello Andrea!
We’re sorry to hear about your experience and understand how frustrating this must be. While our team reviews and completes landlord forms whenever possible, there are certain cases where we may be unable to fulfill specific requests. We apologize if the reasoning wasn’t communicated clearly and appreciate your feedback. If you need further clarification, we encourage you to reach out to our support team, and they’ll do their best to assist you.
I was looking for a way to get my pets to live with me with no worry and was able to do that.
Hi Courtney!
Thank you for your feedback! We're so glad the process was fast and simple for you, and that you can now have your pets with you worry-free. We appreciate you choosing us based on a friend's recommendation and are happy we could help!
Thank you for the service my dog well get to go with me everywhere now
Hello Christian!
Thank you for your feedback! We're glad your dog will be able to stay by your side. Regarding the extra charge, it may have been for an additional service or option selected at checkout. If you have any concerns or need clarification, please reach out to our support team, and they’ll be happy to assist you.
I believe this platform is the best! I'm extremely happy and completely satisfied with the service.
Hi there Shirley!
Thank you for your kind words! We're so glad to hear that you're happy and satisfied with our service. We appreciate you choosing us based on a recommendation and are always here to help if you need anything!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Lisa!
Thank you for your feedback! We're glad to hear the process was straightforward and that our team responded quickly to your question. It's wonderful that you were able to secure your pets in a meaningful way. We appreciate you choosing us!