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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I don't write reviews, thank you for the opportunity
And the fact that you need 50 characters to respond is crazy
Hi Diana!
We appreciate you taking the time to share your thoughts! Reviews are always optional, and we’re just glad you chose us. If you ever need any assistance, we’re happy to help!
Very easy to complete and renew my esa paperwork. No hassle. I'm very happy.
Hello Krista!
Thank you for your feedback! We're glad the renewal process was easy and hassle-free for you. We appreciate you choosing us based on great reviews and are happy we could assist you!
So easy and understanding. No difficulties. You will not be overwhelmed or feel intimidated. So thoughtfully done.
Horrible no one would get in contact with me i let's been 4 days
Hi Shyana!
We're sorry to hear about your experience and understand how frustrating this must be for you. Our goal is to provide timely support, and we apologize if you didn’t receive the assistance you needed. If you were charged more than expected or have not received your documents, we encourage you to reach out to our customer support team via live chat on our website or email at [email protected] for further assistance. We appreciate your feedback and will work to improve our service.
I have never completed a verification of getting ESA for my pets simply due to the overwhelming feeling I've had of just completing a new but also multi-step process, so I've gone with paying fees just to avoid a new process. I came across Support Pets and tried it out, and it could not have been any easier and stress-free! I am so relieved that I am able to have my furry friends approved without the stress of pet fees. Absolutely have told my friends about this company!
Hello Stephanie!
Thank you for sharing your experience! We're so glad that the process was stress-free and easy for you. Moving into a new apartment can be overwhelming, and we're happy we could help ensure your furry friends can be with you without extra pet fees. We truly appreciate you recommending us to your friends and wish you the best in your new home!
So far so good. I still haven't received the vest, card and Tag.
It was fast & very easy pretty much walked me through it also the videos helped a great deal as well
Hi Latoya!
Thank you for sharing your experience! We're so glad the process was fast and easy for you, and that the videos were helpful. It’s wonderful to hear that your companion can stay by your side for comfort. We appreciate your friend's recommendation and are happy we could assist you!
Extremely helpful understanding caring and shows support that people need to be able to get their animals registered as esa animals for emotional support
Hi there Kassandra!
Thank you for your kind words! We're so glad you had a great experience and felt supported throughout the process. It’s wonderful that your cats provide you with the emotional support you need, and we’re happy to help make that possible. We appreciate you choosing us!
Hi Nivea!
Thank you for your feedback! We're glad you found the process easy and straightforward. We appreciate your recommendation and are happy we could assist you!
My experience was great. Fast. Very effective. I would choose you guys over and over!
Hi Zoya!
Thank you for your kind words! We're so happy to hear you had a great experience and that the process was fast and effective for you. We truly appreciate your trust and support!
Hello Karl!
Thank you for your feedback! We're glad to hear the process has been easy for you so far. We understand how important it is to receive your documents promptly and appreciate your patience. Since your request has been escalated, our team is working on it, and you should receive an update soon. If you need further assistance, feel free to reach out to our support team again. We appreciate you choosing us!
Super easy! Customer service was great. Definitely worth the price.
Great, quick and easy! Got the approval within 48 hours!
Hi Taylor!
Thank you for your feedback! We're glad to hear the process was quick and easy for you. Getting your approval within 48 hours is exactly what we aim for. We appreciate you choosing us!
Very speedy documents and a fairly simple and easy process! I did it for my kitty and puppy.
Hi there Gracie!
Thank you for your feedback! We're glad to hear the process was quick and easy for you. It's wonderful that both your kitty and puppy are now covered. We appreciate you choosing us!
Very helpful and fast when I advised I needed my documents asap. They got it done.
Hello Deniza!
Thank you for your continued trust in us! We're glad we could expedite your renewal documents and provide the fast, helpful service you needed. We truly appreciate your support and are always here to assist you!
The process was very simple to do and it is very affordable as well.
Hi there Tammy!
Thank you for your feedback! We're glad to hear the process was simple and affordable for you. We appreciate you choosing us!
I have been a adamant customer of yours since 2019 with Oliver Louis, who was a Staffi Pitbull and with all the negative press etc of this breed in which I have had since I was able to have a dog in 1991.
Hello Leetina!
Thank you so much for sharing your journey with us. Your dedication to your furry companions over the years is truly inspiring, and we are honored to have been a part of helping you keep Oliver Louis and your other beloved pets by your side. We know how deeply they become part of our families, and we are so sorry for your recent losses.
It’s heartwarming to hear that you’ve welcomed a new rescue into your life, and we’re glad we could support you in providing a loving home for shelter dogs in need. Your resilience and love for your pets shine through, and we appreciate your trust in us since 2019.
Wishing you and your new pup many happy years together. Thank you again for your kind words and for being part of our community!
When I signed up for this program I was not aware of the total amount that was going to cost. I think it would be a wonderful idea if the cost is disclosed before the rest of the sign up process is completed.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Allec!
Thank you for your feedback! We're so glad you had an amazing experience and received your results quickly. Wishing you and your pups all the best!