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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Super easy! Customer service was great. Definitely worth the price.
Very speedy documents and a fairly simple and easy process! I did it for my kitty and puppy.
Hi there Gracie!
Thank you for your feedback! We're glad to hear the process was quick and easy for you. It's wonderful that both your kitty and puppy are now covered. We appreciate you choosing us!
Very helpful and fast when I advised I needed my documents asap. They got it done.
Hello Deniza!
Thank you for your continued trust in us! We're glad we could expedite your renewal documents and provide the fast, helpful service you needed. We truly appreciate your support and are always here to assist you!
The process was very simple to do and it is very affordable as well.
Hi there Tammy!
Thank you for your feedback! We're glad to hear the process was simple and affordable for you. We appreciate you choosing us!
I have been a adamant customer of yours since 2019 with Oliver Louis, who was a Staffi Pitbull and with all the negative press etc of this breed in which I have had since I was able to have a dog in 1991.
Hello Leetina!
Thank you so much for sharing your journey with us. Your dedication to your furry companions over the years is truly inspiring, and we are honored to have been a part of helping you keep Oliver Louis and your other beloved pets by your side. We know how deeply they become part of our families, and we are so sorry for your recent losses.
It’s heartwarming to hear that you’ve welcomed a new rescue into your life, and we’re glad we could support you in providing a loving home for shelter dogs in need. Your resilience and love for your pets shine through, and we appreciate your trust in us since 2019.
Wishing you and your new pup many happy years together. Thank you again for your kind words and for being part of our community!
When I signed up for this program I was not aware of the total amount that was going to cost. I think it would be a wonderful idea if the cost is disclosed before the rest of the sign up process is completed.
Very informative and secure and we'll feel great knowing your support is there with you
Very easy and quick response time. Didn't have any trouble filling anything out and it was really straightforward.
HI Kaylee!
Thank you for your feedback! We're glad to hear the process was easy, quick, and straightforward for you. We appreciate you choosing us and are happy we could assist you!
Very simple, very responsive, keep you up to date informs you step by step
Hi there Rayzean!
Thank you for your feedback! We're glad you found the process simple and that our team kept you informed every step of the way. We appreciate you choosing us!
I had a fast and easy experience I would definitely recommend and will be using again in the future.
Hrllo Breonna!
Thank you for your feedback! We're glad the process was fast and easy for you. We appreciate your recommendation and look forward to assisting you again in the future!
Hi Alexis!
Thank you for your feedback! We're glad the process was simple and that you received your documents on time as promised. We appreciate you choosing us!
I like it because it was not only great but because I was able to do it from my own Home at the videos help a lot
Hi there Meggan!
Thank you for your feedback! We're glad you found the process easy and convenient from the comfort of your home. It's great to hear that the videos were helpful as well. We appreciate you choosing us!
Got my docs fast and easy! Thank you for providing such amazing service
Hi Payten!
Thank you for your kind words! We're glad the process was quick and easy for you. We appreciate you choosing us and are happy we could assist you with your ESA needs!
Make sure your being open about what u want and they will try there best to help you
Hi there Daionna!
Thank you for sharing your experience! We're glad our team was able to guide you through the process and provide the support you needed. It’s great to hear how much your bond with your dog means to you. If you ever have any questions, we’re here to help!
Since the loss of my daughter, I have myself been at a loss and I got myself a Pomeranian and she has been my emotional support dog whenever I'm on the verge of tears or just not happy I let them know what happened and they took care of me within 24 hours I have my paperwork so I can have Travel with my dog Great customer service. I made an error on my paperwork and within minutes they had it fixed and even sent me an email definitely recommend.
Hi Jen!
Thank you for sharing your story. We’re truly sorry for your loss, and we’re glad your Pomeranian has been such a source of comfort and support for you. It’s wonderful to hear that our team was able to assist you quickly and make sure everything was handled smoothly. We appreciate your recommendation and are here if you ever need anything in the future. Wishing you and your furry companion all the best.
It was a very easy, fast, and great experience. I answered a few questions and they helped with the rest, now I can bring both my dogs with me, without worries.
Hello Cassandra!
Thank you for your kind words! We're so glad the process was easy and fast for you. It’s great to hear that you can now bring both of your dogs with you without worry. We appreciate you choosing us and are here if you ever need anything!
Step by step process allowed for easy access to all things needed for my dog
Hi Savannah!
Thank you for your feedback! We're glad to hear that the step-by-step process made it easy for you to navigate and get everything you needed for your dog. We appreciate you choosing us!
The application process was very easy. I am glad that I went through with this site.
Hello Chelsea!
Thank you for your feedback! We're happy to hear that the application process was easy for you. We appreciate you choosing us and are glad we could assist you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Taylor!
Thank you for your feedback! We're glad to hear the process was quick and easy for you. Getting your approval within 48 hours is exactly what we aim for. We appreciate you choosing us!