On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The application process was very easy. I am glad that I went through with this site.
It was quick and very affordable for those who need the support and need to have an actual ESA and the ability to get them a certified ADA.
Hello Anthony!
Thank you for your feedback! We're glad the process was quick, affordable, and met your needs. We appreciate you choosing us and are happy we could assist you in getting your ESA documentation.
Excellent service and would recommend to anyone desiring to register their dog as an emotional support animal.
Hi Joseph!
Thank you for your kind feedback! We're glad the process was fast, efficient, and that our team was able to assist you promptly. We appreciate your recommendation and are happy we could help with your Emotional Support Animal needs.
This was so easy and quick! I am grateful I was able to get the documentation so quickly from support pets. Thank you!
Hi Michael!
Thank you for your kind feedback! We're glad the process was quick and easy for you. We’re happy we could help you get the documentation you needed.
It was easy but expensive to sign up only to find out that you still have to pay more to allow your dog to travel with you. Also the price for PSD is different on every email which waxes like a scam. I am hoping that this is legitimate since I spent my grocery money on it and still have no information on the harness and leash I purchased. I still plan to take the PSD courses when I get my already purchased items.
Hi Sue!
Thank you for your feedback. We understand your concerns and appreciate you bringing them to our attention. Pricing can vary depending on services, and we’re working to ensure all information is as clear as possible. Physical items like harnesses and leashes can take longer to arrive, but our customer support team is happy to provide updates on your order. We appreciate your patience and are committed to making sure you receive everything you purchased. If you have any further questions, please reach out to our support team for assistance.
It was good. I need to get a vest and tag still but the experience is food.
Hello Emmalee!
Thank you for your feedback! We're glad you had a good experience. If you need help ordering a vest or tag, feel free to visit our website or reach out for assistance. We’re happy to help with the next steps.
Hi there Lori!
Thank you for bringing this to our attention. We understand your concern and appreciate your patience. Since you’ve already connected with our customer support team through live chat, they will continue to handle your refund request. If you have any further questions or need additional assistance, feel free to follow up with them.
The process was super simple and helped me so much! I love that I get to have my cat with me for support through major problems guaranteed!
Hi Skye!
Thank you for sharing your experience! We're so glad the process was simple and that you now have your cat by your side for support. It's wonderful to hear how much it has helped you. Wishing you and your cat all the best!
Hello Nicole!
Thank you for your feedback! We're glad to hear the process was smooth and quick, and that our support team was responsive. We appreciate you choosing us through a recommendation and are happy we could assist you.
It works and does what it says but you get hounded with emails 2 to 3 times daily to buy more stuff.
Hi there Lisa!
Thank you for your feedback! We're glad the process was quick and met your needs. We understand your concerns about the emails and appreciate your input. We’ll work on improving the experience. If you have any questions or need further assistance, feel free to reach out.
The experience was easy to understand and follow, I just wish I was prompted less for upgrades.
Hi there Audrey!
Thank you for your feedback! We're glad the process was easy to understand and follow. We appreciate your input regarding the upgrade prompts and will work on improving that experience. If you have any questions, feel free to reach out.
Was good till got to where couldnt afford $177 and the questionair said I didnt care that much for my pet. Way to make people feel a certain way when rying o do the right thing.
Quick and easy. Love how quick of a response I got my documents.
Very quick and easy process. I am very satisfied. This is the best thing that I could have ever done getting support pets to help me get my pet cat Oliver as my ESA.(emotional support animal.)
Hi there Ida!
Thank you for sharing your experience! We're so glad the process was quick and easy for you and that Oliver can now officially be there for you as your Emotional Support Animal. It’s wonderful to hear how much he helps keep you calm. We’re happy we could assist you with this important step.
I called Support Pets and I answered all the questions.
After the doctors reviewed my form or sign-up, they sent me an email
That said my pet and I were qualified, and Joy now has her ESA papers.
Hello Elizabeth!
Thank you for sharing your experience! We're glad the process went smoothly and that Joy is now officially your Emotional Support Animal. It’s wonderful to hear how attentive and caring she is. We’re happy our support team was able to quickly address your concerns and ensure you received exactly what you needed. We appreciate you choosing us through your friend’s recommendation!
I received the paperwork for my dog fast and easy. It has made life so much easier traveling and also renting. I recommend this company 100%
Hi Juliet!
Thank you for your kind feedback! We're glad the process was fast and easy for you and that it has helped make traveling and renting more convenient. We truly appreciate your recommendation and are happy we could assist you and your dog.
Wonderful experience. Everything came through timely and fast!
Hi Amanda!
Thank you for your feedback! We're glad you had a wonderful experience and that everything arrived quickly. We appreciate you choosing us!
Seems like a legit place. Can't wait to receive my vest hope I don't regret spending the money
It's a little overwhelming. I received my docs by downloading them. I would rather receive them in the mail.
Hello Judy!
Thank you for your feedback! We understand that receiving documents digitally can be overwhelming for some, and we appreciate your preference for physical copies. While our standard delivery is via download for faster service, physical copies can take longer to arrive. We’re glad you chose us and appreciate your trust in our company. If you need help with anything else, feel free to reach out.
Rapido y efectivo lo recomiendo para que sus mascotas estén siempre a tu lado
Hola Vanessa!
¡Gracias por tu comentario! Nos alegra saber que el proceso fue rápido y efectivo para ti. Agradecemos tu recomendación y estamos felices de que tu mascota pueda estar siempre a tu lado.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chelsea!
Thank you for your feedback! We're happy to hear that the application process was easy for you. We appreciate you choosing us and are glad we could assist you!