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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was a simple and quick process, I'm looking forward to the new vest and tracking tag that comes with it. I wish the portal access was more user friendly, but overall a good review
They were quick and thorough to my needs and willing to help me in any way. I recommend Support Pets to anyone who is looking to or needing to register their pets as an emotional support animal.
Hello Jennifer!
Thank you for your kind words! We're glad we could meet your needs quickly and thoroughly. It means a lot that you chose us based on a friend's recommendation and that you’re happy with the experience. We appreciate your support!
The information was explained as needed and the application was not as costky as previous landlords did...my fur babies are my calming mechanism and I am theirs as well...
Hi Michele!
Thank you for sharing your experience! We’re glad the process was informative and affordable for you. It’s clear how much love and care you share with your fur babies, and it’s wonderful that they bring you so much comfort. We’re happy we could help support that special bond.
Hi there Tania!
Thank you for your feedback! We're glad the process was quick, easy, and provided the peace of mind you were looking for. We appreciate you choosing us and are happy we could assist with your housing needs.
I do not understand why I asked for 2 pets and it only did one. I added Milly Krim? It says I must send you an email in order to add the 2nd pet? Can u please help me with this. I also could not get a receipt showing my purchase for Charlotte?
Hi tanya!
Thank you for your feedback! We're glad the process was quick and easy for you. We appreciate you choosing Support Pets and are happy you’re satisfied with your experience.
Hi there Amber!
Thank you for sharing your experience! We're glad the process was seamless and that you received everything so quickly. We appreciate you choosing us and are happy to hear it was perfect for you.
It was a smooth and easy process! I would highly recommend them to others.
Hello Valleya!
Thank you for your feedback! We're glad the process was smooth and easy for you. We appreciate your recommendation and are happy we could assist you.
Easy to fill out, easy to understand. Promt service, was easy downloading esp and psd papers. And identification scann code
Great! Love to be able to get my dog registered and bring her wherever I'm needing her to be with me
It was a very easy registration process with clear instructions and rapid service. I highly recommend!
Hi Melanie!
Thank you for your feedback! We're glad to hear the process was easy and straightforward for you. We appreciate your recommendation and are happy we could assist you.
This literally took less than 2 days to get back and is 100% professional and legit!
Hello Lacie!
Thank you for your kind words! We're glad the process was quick and met your expectations. We appreciate your trust in our services and are happy we could assist you.
The process of registering my dog as a support animal seemed daunting but, Support Pets made it relatively easy and pain free. Thank you.
Hi Annalisa!
Thank you for your feedback! We're glad we could make the process easy and stress-free for you. We appreciate you choosing us and are happy we could assist with your dog's registration.
From filling out the application, to getting the approval forms, Support pets makes the process stress-free; quick and easy!
Hello Christina!
Thank you for sharing your experience! We're glad the process was quick, easy, and stress-free for you. We appreciate you choosing us and are happy we could assist you.
I'm happy to finally be able to take cash with me anywhere I go. It helps me knowing he is with me, and I don't have to leave him behind anymore. Thank you Support Pets
Hi there Edward!
We're so glad to hear that Cash can now be by your side wherever you go. It’s wonderful to know that having him with you brings you comfort. Thank you for choosing Support Pets—we’re happy we could help!
Experience with ordering and receiving items were excellent!
Thank you
Hi Cleshawn!
Thank you for your feedback! We're glad to hear that your experience with ordering and receiving items was excellent. We appreciate you choosing us and are happy the process was easy to navigate.
I thought I was getting my documents by mail and also a collar tag. Could have been explained better.
Hello Barb!
Thank you for your feedback. We’re sorry for any confusion regarding the delivery of your documents and accessories. The ESA letter is sent by email, while physical items like collar tags are shipped separately and can take longer to arrive. We appreciate your input and will work to make the process clearer. If you have any further questions, feel free to reach out.
Could not have been easier! Process was quick and streamlined.
We successfully got our dog registered to be an ESA. But some of the info was misleading.
We were under the impression that the official harness and leash were automatically included. & the pet tracker is also not free with purchase. Atleast it's not in our case. Very very disappointed. For over $200
Hi there Lisa!
Thank you for your feedback. We’re glad you were able to get your dog registered as an ESA, but we’re sorry to hear there was confusion regarding the included items. Some packages include accessories like harnesses and leashes, while others do not, and we understand how this may have been unclear. We appreciate your input and will work on making our package details clearer. If you have any questions about your order, please feel free to reach out to our customer support team.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Trisha,
Thank you for sharing your feedback! We're so glad the process was easy for you. We appreciate your input about the portal, and we'll definitely keep that in mind to make improvements. Enjoy your new vest and tracking tag! If you need any assistance, we're here to help!