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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Fast and easy services me and my dog are well off moving forward
The process was easy and painless. Happy to get such quick response. I am a multiple sclerosis patient and really like having my fur baby with me all the time she keeps me calm and happy. Suport pets allows me to do so.
Hi Kelly,
Our pleasure!
We're so happy to hear that your fur baby brings you comfort and joy!
It means the world to us that we could make the process easy and stress-free for you. Wishing you and your furry companion endless moments of peace and happiness!
It was super simple. Super fast. I look forward to my dogs and my future. Thank you
Hello Clay,
Our pleasure! Your feedback keeps us inspired. Thanks for taking the time to share!
Hello Rick,
Our pleasure! Your feedback helps us continue doing what we love. Thanks for being part of our journey!
Overall, the experience was quite positive. I learned a great amount about support pets and about the laws related to them. My only negative comment is that the prompts were a bit too aggressive with respect to selling additional products. (I did actually purchase another product and am finding it totally informative and useful.)
Hello Myra,
Thank you for sharing your feedback! We're thrilled to hear that the information was clear and helpful, and that you found the additional product useful.
We apologize if the prompts felt too aggressive—that's never our intention. We'll make sure to keep your input in mind to improve the experience for everyone. If you have any other questions or need further assistance, we’re always here for you!
I ordered some other things but there was no where to rush order. I would have paid to overnight my order. Harness ect...I really don't know if I will still be here by the time it arrives.
Hello Karen,
We’re glad to hear things are going well so far!
We’re sorry there wasn’t an option to rush your additional items. Please reach out to our support team at [email protected], and we’ll do our best to assist you with your order.
The process was so simple. It was fast and cheap. Thank you for allowing my dog to be with me and not having to pay hundreds of dollars in deposits and pent rent!
Hello Danielle,
Our pleasure! It’s always rewarding to hear from happy customers like you. Thanks for letting us know!
Thank you! This process was quick and easy. Now i can take my dogs with me when traveling & I never have to feel anxious again
Hello Mikel,
Our pleasure! Your feedback means the world to us. Thanks for being a part of our community!
So thankful for Support Pets for knowing exactly how to help and doing it so quickly! The ESA documents and extras were perfect for my situation!
Hello Joanne,
Our pleasure! We’re so happy we could provide the service you needed. Thanks for trusting us!
I had a successful and great experience with every step of the way. I am grateful for my Buddie Love, not just as a furry family member, but also my emotional support and protector. I appreciate and admire for what Support Pets have done for Buddie Love, myself and what they continue to do for others and their furry babies.
Thank you!
Hello Tammeasha,
Thank you so much for sharing your wonderful experience!
It means a lot to us that we could be part of your journey. We appreciate your kind words and are always here to support you and your furry family members!
Fast and easy! I received a Esa letter for both of my cats. The other companies make you pay for two letters.
I am very pleased with my choice to use support pets.
Thank you
Hi Nancy,
Our pleasure! Your support keeps us motivated. Thanks for taking the time to share your thoughts!
You guys helped me so much with helping me to bring my fur baby everywhere I go including the comfort of my own home.
Hello Nivea,
Our pleasure! We’re grateful to have amazing customers like you. Thanks for your kind words!
Love the ease and appreciate the urgency of getting approved. Having my dog is soo important to me and how I continue to progress on a daily basis! Thank you so much I can have here in our new home with no worries!
Could not get in touch with customer service no phone number
Hello Brenda,
For assistance, you can reach us by email at [email protected], or you can use the live chat option on our website at www.supportpets.com. We’re here to help and will get back to you as quickly as we can!
Very helpful very helpful very helpful very helpful very helpful
Hi Nicholas,
Our pleasure! Your feedback is a big part of why we do what we do. Thanks for sharing!
Very thankful for your help getting this for my pet! Very much appreciated, and u made it super easy to do.
Hi Dawn!
Thank you for your kind words! We’re glad the process was easy for you and that we could help. We appreciate you choosing us through your friend’s recommendation and are happy to have been part of this journey with you and your pet.
I am moving and don't want to have extra fees for my dog. I applied and paid the small fee and it was done instantly. I only had to wait on emails to come through. So easy!
Hello Jessica!
Thank you for sharing your experience! We’re glad the process was quick and straightforward for you. It’s wonderful to hear how much your dog supports you, and we’re happy we could help you avoid extra fees during your move. Wishing you the best in your new apartment!
I was able to secure housing for my family with the help of your documents for my Autistic son's emotional support dog. Thank you!
Hi there Shelby!
We’re so glad to hear that our documents helped you secure housing for your family and your son’s emotional support dog. It’s heartwarming to know that the process was helpful for you. Wishing you and your family all the best in your new home!
It was simple to use and to register my puppy and it was easy to get my paperwork
Hello Bianca!
Thank you for sharing your experience! We’re glad the process was simple and that you were able to register your puppy easily. We appreciate you choosing us and hope the harness works perfectly for you and your pup!
Fast service. Approval process was wonderful. Will recommended
Hi there Chester!
Thank you for your feedback! We're glad you had a positive experience and that the approval process was smooth. We appreciate your recommendation and are happy we could assist you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jahleel,
Our pleasure! We’re so glad to know you had a great experience. Thanks for sharing your thoughts!