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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Service was quick and easy. I appreciate you guys so much thank you.
I was relieved to know this wasn't a strenuous process. I should've done this years ago but did not do my research. I'm so thankful of the knowledge they provided and and quick process to get my fur babies approved. I 100 percent recommend!
Hello Lenora,
We're so glad to hear that the process was smooth for you, and that you’re happy with the support you received!
We appreciate your recommendation and are grateful for your trust. If you ever need anything else, we're always here to help!
Getting approved was a breeze. Great communication throughout the process. Documents were exactly as described.
Hi Matthew,
Our pleasure! It’s always great to hear that we met expectations. Thanks for your trust!
It was really simple and fast, the company keeps me informed with emails and made it all very simple and accommodating
Hello Kristina,
Our pleasure! Your support and feedback keep us going. Thanks for being part of our journey!
Pleasant experience overall no issues, recommend to anyone needing this service
Hello Jessica,
Our pleasure! Knowing we could help makes it all worth it. Thanks for sharing your thoughts!
Was happy with how quick the whole process was! We got everything we needed within 24 hours. Thank you for making a life and pets life a whole lot easier with all this
Hello Lanell,
Our pleasure! Your kind words inspire us every day. Thanks for your support!
IT WAS OK. I DID NOT LIKE THE OPTIONS TO UPGRADE USING PHRASES LIKE" MY DOG IS NOT THAT IMPORTANT TO ME" Made me feel uncomfortable and was not warranted. It is tacky.
Quick and easy enough. So helpful! I feel like I lost out on so much time over 5 yr period with my boxer who I had to put down 2 wks ago due to unpreventable progressive paralysis due to neck/spine scar tissue… this will help me spend more time with my other fur babies!
This is very important and helpful to me I deal with separation anxiety so I need this so much thanks again
Hello Anthony,
Our pleasure! It’s great to hear that we could assist you. Thanks for trusting us!
I needed an address and a fax number for the apartment complex to reach.
Hi Kimberly,
If you need assistance, feel free to reach out to us via email at [email protected] or use the live chat feature on our website at www.supportpets.com. We’re here to help and will respond as quickly as possible!
Satisfactoria 🥰estoy muy contenta. Mi mascota es mi mayor soporte emocional y me alegra mucho que ahora la podré tener a llevar a todos lados conmigo. Gracias
Hola Arianna,
¡Nos alegra mucho saber que estás feliz con los papeles de tu mascota! Gracias por compartir tu experiencia, y estamos muy contentos de que todo haya sido rápido y sencillo para ti. ¡Siempre estamos aquí para lo que necesites!
No complaints! Provided all documentation I needed. Thank you, Support Pets team!
It was such an easy experience, I loved it so much. Will recommend..
Hello Lamari,
Our pleasure! Your feedback encourages us to keep improving. Thanks for your support!
Fast easy experience thank you for not making it a a hassle! And faster then thought
Hello Joshua,
Our pleasure! We’re always happy to help. Thanks for letting us know we’re doing things right!
The process was quick and simple to get my best friends documents.
Hello Joshua,
Our pleasure! Your trust means everything to us. Thanks for your thoughtful feedback!
A friend told me about doing this- it was super easy, fast and convenient!
Hello Katie,
Our pleasure! We love hearing from satisfied customers like you. Thanks for sharing your experience!
Applied at night around 8 pm and had my documents by the morning!
Hello Brooklynn,
Our pleasure! It’s wonderful to know we’ve made a difference for you. Thanks for your kind words!
This experience was great but the outcome
Is not doing anything for me.
If you want to know why I feel this way contact me and I will tell you all about it.
I'm very pleased how easy it was to go through the process of getting qualification for me and my precious pets. Thank you so much.
Hello Jacqueline,
Our pleasure! We truly appreciate your support and are thrilled to know we helped.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jaquetta,
Our pleasure! We truly appreciate your thoughtful words. Thanks for being a valued customer!