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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very supportive, fast, informative and easy. Thank you for making our family whole.
This was such a smooth process for getting my ESA documents. I highly recommend it!
Hi Alexandra,
Our pleasure! It’s always rewarding to know we’ve made a difference. Thanks for letting us know!
Very happy with my experience. I needed documentation asap, and they made it happen. Legit and professional. Customer service was great as well.
Hello Stephanie,
Our pleasure! Your support keeps us motivated to keep improving. Thank you for your kind words!
Hello Julia,
Our pleasure! We truly appreciate your feedback. Thanks for sharing your positive experience!
Very very good, super fast and easy to get everything. Thank you so much
Hello Sophie,
Our pleasure! It’s customers like you who inspire us to keep doing our best. Thanks for sharing!
Very good. Everything was easy not that many questions and I thought that I would have to wait a long time to get approved but I was happy as soon as I got the congratulations email
Hello Zuleyka,
Our pleasure! Your feedback motivates us to continue improving. Thanks for being part of our journey!
Smooth process, got my documents 2 days later. Would definitely recommend
Hello Luke,
Our pleasure! We’re so glad we could help. Thanks for taking the time to share your thoughts!
Great and I loved it. My dog got approved within 24 hours. I will definitely be holding a membership from here and this was a very great website to come and get your dog approval on
Hello Chanler,
Our pleasure! Your kind words truly mean a lot to us. Thanks for letting us know how we did!
I just want to say thank you. You all made it easy to doing it on line.
Hello Frances,
Our pleasure! We’re so thankful for your feedback. Thanks for being a valued customer!
This process was incredibly ready using support pets! The process was efficient and took very little time.
Hello Thomas,
Our pleasure! We’re grateful for your kind words and your support. Thanks for sharing your thoughts!
Service was fast and easy! I received an letter from apartments where I recently moved about having pets on the property so I needed to do something
Fast so that Bella can stay with us and I reached out to ESA and completed the application and I received my documents within 24/48 hours
Hello Yental,
Our pleasure! Your feedback means so much to us. Thanks for being part of our community!
😘they helped me so much with my two dogs and now I don't have to worry about ppl saying anything to me
Hi Peggy,
Our pleasure! We truly appreciate your feedback. It helps us continue to improve!
Hello Stacey,
Our pleasure! It’s so rewarding to know that we could help. Thanks for your positive feedback!
Prompt and official looking letters explaining my need for a support pet.
Hello Marian,
Our pleasure! Your satisfaction means the world to us. Thanks for sharing your experience!
I only wish that this documentation would give me the right to take my BB with me to work. Besides that it is a blessing to be able to take her work me when I'm on the go. Love what the doctors do for us and our Fur Babies.
😍 Thank you
Amanda
Our pleasure!
That’s so wonderful to hear, Amanda! 🥰 We’re so glad your ESA brings you comfort and that our service has been helpful to you. While workplace policies vary, it’s great that you can have your furry companion with you when you're on the go! Thank you for your kind words—we truly appreciate you!
It was a very quick and easy process, thanks for the help! My dog can't wait to be by my side at all times
Hello Christopher,
Our pleasure! We love hearing that we made a difference for you. Thanks for your kind words!
They always take care of me. I love having support pets. They can accommodate me quickly when I need more documentation.
Hello Kelly,
Our pleasure! We’re so happy to know you had a great experience. Thanks for sharing your feedback!
I love how fast you can get your documents emailed to you however I requested the fast pass for a digital card and never received it although it was paid for
Hello there,
We're so glad you received your documents quickly!
We’re sorry to hear that your digital card hasn’t arrived yet. Please reach out to our support team at [email protected] so we can look into this for you and get it resolved as soon as possible. Thanks for your patience—we’re here to help!
Everything was fast in terms of getting the paperwork, so overalls very convenient
Hello Gwendolyn,
Our pleasure! Your support keeps us going. Thanks for being a valued customer!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brandon,
Our pleasure! We’re grateful for your support and feedback. Thanks for being part of our community!