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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Customer service was fast, very helpful and patient. I had a slight issue in the beginning because of an error on my end and they responded almost instantly and had everything fixed by the next day.
Easy to navigate. Fast response time when selecting options. Simple form and easy to complete. Received documents via email within just days!
The best service.! Fast and great communication. User friendly!
Hi there Hugo!
It's our pleasure! We're so glad we could help you secure a better living situation. Wishing you and your ESA all the best in your new home!
I've used support pets for 2 yrs now and I've been able to keep my ESA dog Chloe with me at all times! Customer service is always there when you need them! Thank you support pets for helping me keep Chloe!
Hello Jessica!
Thank you for your continued trust in us over the past two years! We're so happy to hear that you've been able to keep Chloe with you and that our customer service team was able to assist you quickly. We appreciate you choosing us as the best and most affordable option and are always here to help when you need us!
Was very quick and efficient, I have not used for housing yet
Hi Michelle!
Thank you for your feedback! We're glad to hear the process was quick and efficient for you. If you ever need assistance with housing in the future, we’re here to help. We appreciate you choosing us based on our reputation!
I am grateful to secure my pets in an even more meaningful way.
Hi there Lisa!
Thank you for your feedback! We're glad to hear the process was straightforward and that our team responded quickly to your question. It's wonderful that you were able to secure your pets in a meaningful way. We appreciate you choosing us!
I have extreme anxiety, food allergies, and bipolar. Having my animals makes me much more competent and happier as a person. This was a great experience and I feel very lucky with the ease and quickness of this!
Hello Harley!
Thank you for sharing your experience! We're so glad to hear that your animals bring you comfort and happiness. It’s wonderful that the process was quick and easy for you. We appreciate you choosing us and hope your ESA continues to provide the support you need!
My dog has helped me deal with PTSD, also alerts me when my Blood Sugar is to low. Makes my life easier
This was amazing easy to make happen the support team was right there to make sure I had what I need everytime
Hello Evette!
Thank you for your kind words! We're so glad to hear that the process was easy and that our support team was there for you every step of the way. It's wonderful that you were able to get the proper paperwork to keep your pet with you. We appreciate you choosing us and are happy we could help!
I was charged way more than the website says. Sent a message and had no response
They did come through with the registration though, so that's a huge plus
Hi Dave!
We're sorry to hear about your experience and any confusion regarding the pricing. We want to ensure you get the assistance you need. Please reach out to our customer support team via live chat on our website at https://www.supportpets.com or by email at [email protected] for further clarification. We're glad to hear that you received your registration and appreciate your feedback!
I will sleep much easier tonight knowing Stella is recognized as
Y emotional support dog
It's amazing now I can go w my dogs everywhere freely w out having much concerns
Now I'm allowed to have my dog I don't have to get rid of him. Thank you so much this dog is my world.
Hello Jessica,
Our pleasure! We’re so glad to hear you had a positive experience. Thanks for sharing your feedback!
This whole process was super easy and fast which is just what we needed!
Hello Valerie G,
Our pleasure! Your kind words motivate us to keep doing our best. Thanks for your support!
My experience has left me satisfied. I may not have a lot to say about my experience but I can say that I got what I expected nothing more nothing less, even though deals for more was offered.
Hello Claudia,
Our pleasure! We’re happy to have earned your trust. Thanks for sharing your thoughts with us!
I didn't realize the amount of information necessary for a renewal.
Plus there was a discount that should have been $87.00 instead of $97.00 so I'm not sure what went wrong with that part of the process.
That said I appreciate everything and am thankful for the help getting me through the process.
Support pets made the process of qualifying my cats as ESA pets both quick and super simple! The customer service team got back to me within 24 hours when I had a question, and I received my cats' ESA documents within 24 hours too! I also appreciate how affordable it was to register both of my cats. I was able to get both registered together for 1 fee. I would definitely recommend support pets to anyone looking to get their pets registered as ESA pets.
Hi there Breanna!
Thank you for your kind feedback! We're so glad to hear that the process was quick, simple, and affordable for you. It’s great that you were able to register both of your cats under one fee, and we appreciate your recommendation. If you need to verify that both of your cats are included on your ESA letter, please reach out to our support team—they’ll be happy to assist you!
This process was easy and efficient! Got my documents within 24 hours!
Hello Aubrey!
Thank you for your feedback! We're glad to hear the process was easy and efficient for you. It's great that you received your documents so quickly. We appreciate you choosing us for your ESA needs!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cassandra!
Thank you for your feedback! We're glad to hear that our customer service team was fast, helpful, and patient in resolving your issue. We appreciate you choosing us and are happy we could assist you quickly!