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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Easy to get done and easy access to documents. They were 1000% understanding about everything and they helped me get my fur baby as an ESA
And for that I'm thankful.
My overall experience with the service It was a fast process, stress-free.
Hi Kinisha!
We're happy to hear the process was fast and stress-free for you. It's wonderful that you and your pet can stay together wherever you go. Thank you for choosing us! Let us know if you ever need anything.
I love the fact there's videos to guide you through the process down to before you access your approved letter
Hello Beatrice,
Our pleasure! We’re so glad we could meet your needs. Thanks for sharing your thoughts with us!
I had a pleasant experience and would recommend a friend to apply if they needed a support pet
Hi Nancy,
Our pleasure! Your kind words are truly appreciated. Thanks for letting us know how we did!
Simple and straightforward. Easy to use and not time consuming.
Hello Jennifer,
Our pleasure! We love hearing from customers who are happy with our service. Thanks for your feedback!
Beyond grateful and blessed that this is available! Definitely recommended to others!
Hello Andrea,
Our pleasure! Your feedback really motivates us. Thanks for taking the time to share!
I want really sure what I was getting myself into but the process is very easy to navigate and if you flub up, they will fix the error immediately!
Hello Karen,
Our pleasure! We appreciate your support and are so happy to hear about your positive experience!
It was great. Super good and easy nice experience and fast service
Hello Victoria,
Our pleasure! It’s always great to hear that we’ve helped. Thanks for your kind words!
They made it simple and easy to understand! Great service to use!
Hi Alyssa!
We're happy to hear you found the process simple and easy. Thank you for your kind words and for choosing our service. Let us know if you ever need anything!
Thank you for making my experience very easy. I'm so excited that I can now bring my baby with me where the ESA is excepted
Hello Charmaine!
We're happy to hear your experience was quick and easy. It’s great that you and your ESA can be together where they’re accepted. Thank you for trusting us—we’re here if you ever need anything.
Very easy very professional very prompt A+. I would gradually recommend to all my friends and family
Hi there Roosevelt!
We're happy to hear you had a great experience. We truly appreciate your support and recommendation. If you ever need anything, we're here for you.
I was approved and received my documents within a few hours, which is very convenient and awesome! I did not care for how general the documents were. To me, they sound impersonal and generalized. If I was a landlord, I would be suspicious and question the authenticity of the letter for sure.
I contacted support to see about having my housing letter reworded or maybe have it be more personalized to my specific case and did not get very far. All I got in response was that their resources were limited and could not answer my question. My questions were forwarded to a specialist who would have more info about it. (Still no response)...
My rating is 3 stars because of price and quick results
Hello Alexis!
Thank you for your honest feedback. We’re glad to hear the process was quick and convenient for you, but we understand your concerns about the document’s wording. Our letters are written to meet legal standards, but we appreciate your perspective and will share your input with our team. We also apologize for any delay in response from our specialist and encourage you to reach out again if you still need assistance. We’re here to help.
So far it was super easy I just had to wait to get paid to be able to do it. I did put down Texas tho because that's where I am moving to from Ny
Was super fast to apply and was approved the same day with documentation in my email almost immediately after being approved
Hello Shamikel!
Glad to hear the process was quick and easy for you. If you ever need anything else, we’re here to help.
I am very pleased with this service and the housing document is exactly what I need for my landlord. The process is fast, professional, and customer service support exceptional. All communications are handled online but most of everything is these days. My only concern is that the price for the basic service is not clearly stated prior to entering your credit card information and being charged. However, I am happy with the price, service, support and speed.
Hi Bonita!
Glad to hear the service was exactly what you needed and that the process was smooth and professional. We appreciate your feedback about pricing transparency and will take it into consideration. If you ever have any questions or need further support, we're always here to help. Thank you for choosing us.
This offer is amazing, less run a rounds. I didnt know that this could be possible with whatever is going on with me depression and anxiety, but its not me, I have a 14 year old high function autistic boy who is also glad that we can our dog Leo anywhere.
Thank you so so much
Hello Melanie!
It’s truly wonderful to hear how this has made a difference for you and your son. Having the comfort and support of Leo by your side is so important, especially during big transitions. Wishing you the best as you find the perfect home and plan your move to Germany. We’re always here if you need anything.
Everything went smoothly! So helpful and allowed us to become verified!
Hi Halley!
Glad to hear everything went smoothly for you. We're always here to make the process easy and stress-free. Let us know if you ever need anything else.
Very quick and easy. Very informative and helpful. Definitely would recommend to friends and family.
Hi Tierra!
Thank you for your feedback! We're glad to hear the process was quick, easy, and informative for you. We truly appreciate your recommendation to friends and family!
Perfect and smoothe experience overall! They get it done fast and efficiently and the 35$ fed aid helps a lot!
Hi there Noah!
Thank you for your kind words! We're so glad you had a smooth and efficient experience. It’s great to hear that the financial aid option was helpful as well. We appreciate you choosing us for your ESA needs!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Monica!
We're happy to hear that the process was easy and that we could help you and Niko. Your fur baby deserves to be by your side, and we’re grateful to be part of your journey. Thank you for trusting us! Let us know if you ever need anything.