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Smallwoods

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.


smallwoodhome.com
Longview, Texas, United States
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Smallwoods Reviews Summary

Smallwoods has a rating of 4.4 stars from 1,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.

service
309
This company responds to reviews on average within 9 days

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Michigan
1 review
0 helpful votes
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I will go elsewhere in the future.
December 7, 2025

The online tool used to place a picture on the canvas was awful, constantly reset, and had no option for mirrored edges. I had to create mirrored edges myself to make the picture work, and I clearly put the mirror out of frame as marked by the website. Then when I got the picture, the mirrored edge was actually in frame, not on the side edges of the print.

I've used multiple websites and never been so frustrated or spent so much time editing my photos just so it would look good and fit properly in the website. Other sites took 15 minutes. This site took 3 hours and even then didn't deliver ehat I ordered based on what they showed.

Date of experience: November 27, 2025
Illinois
1 review
0 helpful votes
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My Pictures are Beautiful!
December 5, 2025
Updated review

I found Smallwood's on Facebook and kept seeing their ads - I finally placed my first order - and I can't even tell you how perfect the picture of my family turned out - It was beautiful and perfect for my frame that I already had. I placed a second order and again Smallwood's delivered the most beautiful picture of my husband and I with our 5 grands. Service was fast and our pictures were delivered wrapped up for no chance of damage. Thank you Smallwoods. You have a customer for life.

Date of experience: November 25, 2025

My Pictures are Beautiful!
December 5, 2025
Previous review

I found Smallwood's on Facebook and kept seeing their ads - I finally placed my first order - and I can't even tell you how perfect the picture of my family turned out - It was beautiful and perfect for my frame that I already had. I placed a second order and again Smallwood's delivered the most beautiful picture of my husband and I with our 5 grands. Service was fast and our pictures were delivered wrapped up for no chance of damage. Thank you Smallwoods. You have a customer for life.

Date of experience: November 25, 2025
South Carolina
1 review
0 helpful votes
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Blurry picture
December 4, 2025

Ordered 2 framed pictures of 22 x 44 of my wedding day the first one come at the right time cause I paid for expedited shipping then the next one come on the following Monday and when I opened it up, excited to hang it up with the other one it came in blurry, and then our chip in the frame and when you go to try to reach out to correct the problem with customer service it is such a hassle

Date of experience: November 24, 2025
Pennsylvania
1 review
0 helpful votes
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Beautiful product
December 4, 2025

Ordered wedding pictures/frames for my daughter. They turned out beautifully! I have also ordered pictures/frames for myself-professional family photos!

Date of experience: November 24, 2025
Missouri
1 review
0 helpful votes
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Poor Customer Service
November 29, 2025

I have purchased over 15 frames from Smallwoods and love each one of them- except for this purchase. The corner of the frame is defective and customer service will not replace the item stating that it "meets their QC standards" — well it seems like their standards have gone down hill!

Date of experience: November 19, 2025
Nebraska
1 review
0 helpful votes
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We have 4 Smallwood frames in our home now, most recently adding one to our basement and with no hesitation I knew where I was ordering from. They come quickly and are printed to clearly and the best is that it's easy to hang and now they have "refills" for your frames!

Date of experience: November 19, 2025
Minnesota
1 review
0 helpful votes
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Love how they turned out
November 28, 2025

I had framed canvas done for our family 4 years ago and just replaced them with new ones. Such great quality and look so nice! I did find the website finicky to make them and not the most user friendly but the end result was wonderful!

Date of experience: November 18, 2025
California
1 review
0 helpful votes
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Exactly what I wanted for this wall!
November 28, 2025

This piece is large and holds its own. I love it and added a little embellishment. I may still add some lights. Also, keep the box so it stores well. Light weight and hangs with a simple nail.

Date of experience: November 17, 2025
Pennsylvania
1 review
0 helpful votes
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Somewhat damaged
November 27, 2025

I love the frame and picture but on the one side the clip is in front of the picture instead of behind it. I'm afraid to force it into place as I don't want to damage the picture. I took a picture but can't upload here.

Date of experience: November 17, 2025
Victoria B. Smallwoods Rep
4 months ago

Hi Elizabeth, thank you for sharing your honest feedback! We'd recommend reaching out to our Loyalty support team to get some assistance. We are always more than happy to assist with items that arrived with any damage. Here's the form to contact them and attach your pictures: https://www.smallwoodhome.com/a/support

We would love to hear your updated feedback after discussing this with them!

Illinois
1 review
0 helpful votes
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Smallwoods always delivers 5 stars
November 27, 2025

I've ordered a ton of pictures from Smallwoods, uploaded from various places. New cameras, old ones, phones, computers. Regardless of the quality of my picture, Smallwoods always delivers quality products for our homes and for gifts we are giving. 5 stars every time

Date of experience: November 17, 2025
Victoria B. Smallwoods Rep
4 months ago

Kimberly, thank you so much for your kind words and continued trust in our team to bring your cherished images to life. We're thrilled to hear you’ve consistently enjoyed the quality, and we look forward to helping preserve many more of your precious moments in the future. We're always here for you!

Oklahoma
1 review
0 helpful votes
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Family Pictures
November 22, 2025

Smallwoods is my absolute favorite company to order our pictures through. They turn our pictures into works of art on our walls. From their customer service, to their print quality, to the delivery, I've never been disappointed. I have been a customer for almost 5 years and I will forever be.

Date of experience: November 4, 2025
Victoria B. Smallwoods Rep
4 months ago

Your ongoing support means the world to us, Jaime! Thank you for your kind words!

Florida
1 review
0 helpful votes
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Love my new picture!
November 22, 2025

This was my first time using smallwoods for framing, the site was easy to use and the product came out beautifully. My only feedback would be to have the option to zoom in on the finished product before ordering as I went back and forth on frame color for a bit and felt like a zoom option might have been helpful.

Date of experience: November 12, 2025
Arizona
1 review
0 helpful votes
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Will always be a customer.
November 22, 2025

This was probably our 30th purchase. We've been gifting families group photos and reunion photos and they are all sold on Smallwoods too. Always courteous, and fast!

Date of experience: November 11, 2025
Victoria B. Smallwoods Rep
4 months ago

Thank you so much for your kind words and continued support, Heather! We’re truly honored to be part of these special moments and look forward to serving you for many more years to come.

Texas
1 review
0 helpful votes
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Great product, great customer service!
November 21, 2025

I was very pleased with Small woods customer service and follow up. I had one small issue with my order. They took care of it promptly. Now my pictures are framed and hanging on the wall. I love them.

Date of experience: November 11, 2025
Sri Lanka
1 review
0 helpful votes
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Love the wrap around canvas
November 10, 2025

I received 3 of the 13 x 13 and 1 of the 15 x 27 and love them, Had an issue with 1 of the 13 x 13 and customer service is working to resolve! Great customer service!

Date of experience: November 10, 2025
New York
1 review
0 helpful votes
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Reissue of Photo
November 10, 2025

I ordered a photo and it was so disoriented. Contacted customer service and everyone was so helpful and nice. Kept in contact and worked through the issue promptly. Had a new photo issued and delivered with no other issues.

Date of experience: October 27, 2025
Georgia
1 review
0 helpful votes
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Repeat Customer
November 10, 2025

Easy ordering. Beautiful pictures! I have decorated my home with framed prints from Smallwoods for about 5 years now. I finally did a wall of medium family portraits! Love love love!

Date of experience: November 10, 2025
Missouri
1 review
0 helpful votes
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Disappointed
November 10, 2025

Loved my images but the frames corners were separated and you could see that when I hung them up. Customer service emailed back but took several hours to 24 h hours for a response 6 times. Very Disappointed since you pay so much you would expect better service.

Date of experience: November 7, 2025
Kansas
1 review
0 helpful votes
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Perfection
November 6, 2025

I am a repeat a customer by at least 7 plus items. We have purchased from you guys, and every single one is pure artwork. Absolutely amazing. I would recommend this to anyone who wants a perfect result. Hanging up in there home!

Date of experience: November 5, 2025
Arkansas
1 review
0 helpful votes
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Exceptional
November 5, 2025

My service with Smallwood was exceptional. The prints came out phenomenal and the shipping was extremely fast very satisfied and would highly recommend to friends and family..

Date of experience: November 5, 2025