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From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.4 stars from 1,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.
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Ordered a canvas painting and wasn't sure on color choice - they sent me 3 different options and I was able to make my choice,
Very nice lady, always a good day when the person on the other end seems to enjoy her job!
Jennifer & Mae made ordering my new Smallwood frame seamless and easy. They were very prompt with their communication and sent over a proof for what I was looking for very quickly. I can't wait to get my new Smallwood frame and get it hung up in our new home! :)
One of my prints came with issues. They were quick to answer my email back and send another print.
I usually have no issues ordering from Smallwood. All of my canvas prints in frames always looked nice in the past, The reason I'm giving a 3 star is because I received an email saying my order was on hold until going to attached site. The attached site was to this review. I have not even received my current order to give a review.
Hi Kacey, thanks so much for your feedback! When you have a moment, we recommend using the chat bubble on our website to connect with our team. They’ll be happy to help get things sorted out. We’d love to hear your updated thoughts once your order arrives! 💚
I have been a customer of Smallwood for over 5 years now. They have executional products and even better customer service. They truly care about their customers being happy with their prints. Thank you!
There was an issue with one of my uploads and they handled it extremely well and timely. Would do more business with their customer service alone! Excited to get my images!
Hands down one of the best customer support experiences I've had! My packages were delivered at wrong address which was a pain but they did not hesitate to replace my packages. They were super easy to get ahold of, talk to and help ease my mind that I would get my product on time. The products let alone are amazing as-well. I will definitely be buying from here again. Thank you so much to small woods support y'all are awesome!
I've been using Smallwoods for years for all my photo needs. Their customer service is always amazing – if anything arrives damaged, they're quick to send out a replacement without any hassle. Their products are beautiful and high quality, and it's clear they care about their customers. I'll continue being a longtime customer because they truly stand by their work and treat their customers right.
Customer service and quality are top notch. I had a small issue with my order and they were extremely fast to fix it.
I got relive my wedding day with these beautiful prints and I couldn't be more excited with how they turned out
Awesome customer service. I had intended to ship my order directly to my daughter as a gift for her birthday, but forgot to change the shipping address to her address. I sent a message to customer service and they changed the shipping address without any problems. Thank you guys for quickly correcting my shipping address error!
If you're considering ordering custom pictures, stop scrolling and just do it—Smallwoods is incredible. My order arrived quickly, and the quality was even better than I expected. I made a mistake during the ordering process and didn't realize it until the prints arrived. I reached out to customer support (on a Sunday night!), and they responded with so much kindness and understanding. Kelly and the team had my issue fully resolved in less than 24 hours. I'm beyond impressed and so grateful. Thank you, Smallwoods! I will definitely be ordering again and recommending to all.
Danielle, thank you so much for your kind words! We’re thrilled to hear that your prints turned out even better than expected and that our team (especially Kelly!) could step in and help so quickly. We know how important it is to feel supported, especially when something doesn’t go quite as planned, and we’re so grateful you gave us the chance to make it right.
I believe it will just be slightly blurry due to the actual image since we were moving in the photo being taken and it also being enlarged so I'm fine with how it looks with what is shown in the email sent with the photo being updated with no text!
Autumn, this print is going to be adorable! Thanks for sharing your memories with us.
Still waiting on my pictures so I can give an accurate rating
Jaclyn, if you need any help tracking your order or have questions in the meantime, feel free to reach out via chat on our website. Our team is always happy to help! We would love to hear updated feedback once you receive them.
Im not happy at all with what I received. I just wanted to replace the pics I have framed from y'all with updated family pics. I thought that was what I ordered. I got cardboard type canvas prints that are not done well at all.
This was my first time ordering and the quality in the print material and frames is fine. Shipping was fast. My disappointment is in how drastic the image contrast was from what I ordered. They came out way darker. I reached out to customer service and they said they wouldn't reprint and gave me a color diagram to show the difference in the way their printer prints colors darker than normal. This would have been helpful to see at the time of ordering and not when it was too late. Now I've spent over a $100 and can't use the prints unfortunately.
I had a couple of issues with a large order. I reach out to customer support and they were very quick to respond and resolve my issues. Also very courteous!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the kind words! We love hearing that your experience was a great one and that our team made your day a little brighter. 💚