On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.4 stars from 1,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.
We monitor reviews for authenticity
I thought I had ordered a 12x16 wood print. While what I received is nice, it was not what I ordered. Did your website kick me out of what I thought was ordering? I don't know. But my intent was to order a 12x16 on wood. I almost ordered some canvas framed prints yesterday. I'm glad I didn't as now I don't know that I can trust the website to accurately reflect what I am ordering. Your thoughts? ~jodie
Picture was damaged by fed
Ex.
Package had a hole in it with debts in the bix causing indentations and a hole in the picture.
Absolutely love love love them! The quality of the imagine! The color of the stain it all came out perfect!
I've ordered from smallwoods before. I ordered my wedding photos a few years ago and recently ordered my maternity and newborn photos. They are great quality and reasonably priced. One of my frames was a bit warped and the customer service that smallwoods provided was quick and fantastic. Will continue to order from them
I accidentally submitted the wrong photo for printing and they got back to me super quickly after I reached out (despite it being a holiday weekend!) I was impressed with how quickly they solved the problem for me! Will definitely be using them again to print pictures :)
Such a beautiful job of our favorite sunsets. Fed Ex delivered to wrong house, but we got that figured out!
Easy to order, excellent craftsmanship, excellent quality, fast shipping
I initially received my package super eager to see my new frames and one ended up being damaged. I quickly contacted and got a response right away. They are now sending a new frame and I couldn't be a more happy customer. It's always good to come across a business that has an incredible customer service rather than having to jump through hoops just to receive what you should've got in the first place. Thank you for the no hassle!
This was my first purchase from Smallwoods. I chose to have a professional picture we had taken by a photographer, it wasn't edited on my end and it was taken with a very clear camera. I have it printed in other styles through Walgreens and the photo is very clear. For some reason the one that was ordered through Smallwoods is very blurry. From a distance, it isn't as bad but still pretty blurry which wasn't expected.
I've ordered more than once. Service is very quick and my pictures are beautiful! Would highly recommend.
The quality of the product is nice. It looks really good with the professional photos I had taken. Ordering was easy, it was delivered quickly.
My only complaint is that a better sale started right after I ordered mine. Kind of annoying that I could have gotten the same product for $10+ cheaper
Great experience, great quality, fast delivery! I am very impressed
My photo got bent in the mail but Smallwood replaced the photo and the staff was very friendly and prompt
My framed prints turned out absolutely beautiful! I did have one small issue with one of them and customer service was extremely helpful and quick to respond. Will definitely be purchasing from them again!
I had some issues with navigating the website, just very glitchy but the pictures did turn out really good!
ORDERED A CANVAS PRINT AND WHEN I GOT IT, THE PRINT WAS NOT RIGHT. SENT EMAIL TO THE COMPANY AND THEY HAVE FIXED IT AND I AM SUPPOSE TO HAVE THE REPLACEMENT IN A COUPLE OF DAYS
Thank you for your patience Whitney! I really appreciate all your help!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jodie, we’re really sorry to hear there was confusion with your recent order. We know how important it is to receive exactly what you had in mind! We see our Loyalty support team was able to assist you with this. We'd love to hear your updated feedback when you receive your order!