On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ship7 Reviews Summary
The company has garnered mixed feedback, with some customers praising its reliability, fast shipping, and responsive customer service. Positive experiences often highlight effective communication and competitive pricing. However, significant concerns have emerged regarding service delays, lack of live support options, unexpected fees, and policy changes that seem to prioritize profit over customer satisfaction. Many reviews indicate frustrations with the customer service experience, particularly when resolving issues. Overall, while the company has a loyal customer base, it faces challenges in maintaining consistent service quality and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
These guys were fast to respond, reasonable in price, and delivered the item as requested. These guys are definitely deserving of 5 stars! Thanks!
Fast, friendly service. Competitive rates. They were able to accommodate a last-minute request to deliver a gift for me, which was very appreciated. Highly recommended!
I've been using ship7.com for many years I've shipped to many different countries they've always gotten it there perfectly safely and on time. They give you a nice selection of different shippers and different prices it's an excellent service. Customer service can use a little help, But the end result is has always been good for me.
This company is a lifesaver! I am impressed with how efficiently and quickly they helped me get my packages picked up and delivered and at an extremely reasonable price. Highly recommend!
Thank you very much for your outstanding customer services. Highly recommended place for your postal needs services. Fast and easy. Thank you, Ship7
Customer service is so excellent here, and things were taken care of quickly and smoothly. Definitely use Ship7 for all your post and parcel needs!
I am pleased that Ship7.com is now using UPS. I was shocked today. I received my parcel, and the delivery person rang my buzzer and brought my delivery up to my apartment! Thanks and highly recommended.
Great service I got my parcel as per given the time and all my calls or emails were promptly returned when I had questions. I would recommend it.
I was recently at your store, what a delight to find you! Thank you, not only for your expertise but also for you encouragement in making more conscientious choices
One of the most accommodating shipping services I've ever used, they really went above and beyond to help us out. They are my go to service from now on.
Great reliable service. They were helpful and got my delivery on board quickly. They also have emailed ship/delivery confirmations which is really convenient. I would recommend and use their service again!
I was thrilled to be able to visit your store again! Love my new purchase and have worn it various ways as one of your staff suggested. I would highly recommend.
Ship7 is absolutely AMAZING! I love this store because they offer beautiful, high-quality fabrics that I can't find anywhere else. Plus their staff are awesome which makes the shopping experience fantastic!
I am a customer of Ship7 for 3 years since they established and they continue to impress with their responsiveness, their helpful attitude, and their reliability. I am a satisfied customer.
Ship7 is the one Company I would & have recommended to other all the customers that want to shop from the USA. I just send a link of the item that I want to purchase and they did all the work for me. Notified me as soon as the package came and visibility was for my items was really good. Service was flawless and customer service help me on every step of the process.
I would make a purchase on ebay and googled among several services one for my order. I chose Ship7 because of the possibility of USPS because it is the best cost for my country (Brazil).
I made the purchase and asked to be delivered to the address provided by Ship7. When the item arrived at the company, USPS was no longer available, so I was forced to use FEDEX at twice the price ($ 23 vs $ 42).
Ok, I ended up having to pay.
But the worst situation was to come. Ship7 shipped to my country in the worst possible shipping mode. FEDEX with prepaid tax.
Then the order arrived, Fedex paid the tax, which should be exempt by federal law and now Ship7 is charging me another $ 71.62 for it.
It's like I'm in a restaurant asking for a pea soup and being served shrimp, and I'm obliged to pay for it.
Finally, shipping that should cost $ 23 is about $ 110. The worst possible experience.
This company recieved my property. They charged over $100 to ship less than 10lbs worth of product. They mislabeled the address. My property was lost. They have admitted the mistake in writing and promised to refund thre cost of shipping and my $100 worth of property. They have promised this in writing over the course of five months and 27 emails. I have filed multiple complaints. They refused to respond to the BBB. This company is not honest and they are at best incompetent. Please don't use this company
Hi Ann,
We are really sorry to hear about the inconvenience caused. Can you let us know your suite number so that we can look into the problem and resolve it as soon as possible.
Ship7 Team
Nice client service, really Quick delivery and very helpful. I would highly recommend anyone to try to them.
Very well ordered shipping company and would highly recommend anyone to try to them. Thank you again for your service
The best customer service, selection, valuing, and the total experience. And the guy who deliver a product is extremely helpful.
From the business
Ship7 is the leading provider of shopping assistance and parcel forwarding services.
Sign up and get your free Ship7 address in USA and UK! Shop your favorite US and UK brands and we deliver to your door globally.
Best rates, unmatched service!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daniel,
We are so sorry to hear about your experience. We had too many complaints from members very recently regarding DDU (Duties Unpaid) Postal service and we decided to halt that service. We are working hard to restart Postal service. As soon as we assure quality service we will be continuing the service.
On the other hand; the Duties you paid has nothing to do with Ship7, its your local government who is charging Duties and Taxes based on the merchandise value.
We hope this clarifies your question.
Ship7 Team