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Ship7 Reviews Summary
The company has garnered mixed feedback, with some customers praising its reliability, fast shipping, and responsive customer service. Positive experiences often highlight effective communication and competitive pricing. However, significant concerns have emerged regarding service delays, lack of live support options, unexpected fees, and policy changes that seem to prioritize profit over customer satisfaction. Many reviews indicate frustrations with the customer service experience, particularly when resolving issues. Overall, while the company has a loyal customer base, it faces challenges in maintaining consistent service quality and transparency.
This summary is generated by AI, based on text from customer reviews
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Yesterday I received my first shipment with Ship7.
Excellent experience, hassle free, delivery on time.
I will definitely recommend it to my friends and family.
Thank you ship7...
Horrible company - looks like it is a scam. I ordered multiple items to my US address of Ship 7. None of these reflected in their login portal. Their phone number is not reachable. They take 2-3 days to respond to emails. Extremely poor service. They do not have a payment option - they forced us to share the credit card details for the payment. Pathetic!
A friend of mine introduced me to Ship7, though my experience is limited to one shipment from USA to India, Im certainly pleased with the service that I have received. I have purchased dog food of high quality. I wish to recommend to my friends to experience the same, does ship7 has any customer referral bonus points?
I'm a beautician by profession, I have an hobby of collecting beauty products all around the world. I tried from USA online stores this time around. My friend suggested to use ship7, today I have the product on hand, excellent service. Try ship7, you will never regret..
I had a baby last month and decided to buy a couple stuff for her from Amazon but was not sure which forwarding service to use. One of my friends' recommended ship7 so I gave it a try. The overall experience is simply awesome. It took only 3 days to get the items delivered to my door. Thanks Ship7 team!
From the business
Ship7 is the leading provider of shopping assistance and parcel forwarding services.
Sign up and get your free Ship7 address in USA and UK! Shop your favorite US and UK brands and we deliver to your door globally.
Best rates, unmatched service!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ankita,
I'm really sorry your experience was not what you expected. We really let you down with our latest technology update - it was too hastily pushed out without enough testing. I believe all ended well, despite these problems. We've got confirmation from the shipping company on May 10th about your delivery.
We really hope you give us another chance and don't give up on us. All of us here at Ship7 start our day bright and early, committed to both bring you the best service and to create a much more consistent business with our members.
Internet reviews are one of the most convenient ways for our members to share their experiences and for other consumers to read and get an idea about our company and our services. So it is very important for us to ensure your happiness and leave us great reviews after you give us a second chance on your USA purchases. We insist that we have the most cost effective shipping solutions worldwide so that you will have great savings when shopping from USA or UK.
Specifically about your review points; first of all I would like to thank you for all those valuable comments. Although we are a young startup, Ship7 is a legitimate business under the law of New Jersey. If you happen to travel to the east coast we would be more than happy to invite you to our facilities:)
We are growing our customer support team and we recently added more team members to respond the calls and emails in a timely fashion. Moreover, we will be rolling out a Live Chat Support feature on our website this week.
Lastly, we apologize again about the problems in your payment last time, we've fixed the glitch and you are now able to pay with your credit card as well as through your PayPal account.
Our sincerest apologies again for disappointing you.
Thanks and best regards,
Ship7 Customer Support