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The company has garnered mixed feedback, with some customers praising its reliability, fast shipping, and responsive customer service. Positive experiences often highlight effective communication and competitive pricing. However, significant concerns have emerged regarding service delays, lack of live support options, unexpected fees, and policy changes that seem to prioritize profit over customer satisfaction. Many reviews indicate frustrations with the customer service experience, particularly when resolving issues. Overall, while the company has a loyal customer base, it faces challenges in maintaining consistent service quality and transparency.
This summary is generated by AI, based on text from customer reviews
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I have positive experience. Great service for several years if you need to combine your parcels and deliver it safely to other country.
Used them several times this year, and the service is excellent! Very easy shipping service and delivery. Looking forward to using them again for sure!
Fast. Friendly. Easy. Cheap. I use these guys all the time for work and they're the best! Very reliable and quick. I couldn't ask for anything else in a courier service.
Excellent customer service. I am happy I found these guys. I will definitely use them again in the future and recommend everyone who is looking for a professional and fairly priced courier company. Highly recommended.
I just wanted to say thank you for the wonderful service you've provided! It's very much appreciated and will use your service in the future and recommend your service to my friends.
Great reliable service. They were helpful and got my delivery on board quickly. They also have emailed ship/delivery confirmations which is really convenient. I would recommend and use their service again!
Great and fast service. Very reasonable price. Communication is quick. Excellent service. Highly recommended.
Very reliable and efficient! My package came earlier than anticipated and it was delivered in a quick time. I highly recommend this package forwarding service and will be using them again!
This was my first time using this shipping service, and I would definitely recommend them to anyone who needs fast easy delivery.
I've been using Ship7. They are always on time and they have called if they had any problems delivering packages. Their rates are reasonable too. They are my go-to company for having anything delivered.
Bcz of covid 19 my all products is have ship7 and him says we destroy your parcel bcz your 90 days is finished your read terms and condition before signup and not any single mail from ship 7
I highly recommend Ship7.com Package forwarding company will continue to use them for all of our delivery needs.
Great company! I got my parcel on time with no problems! Delivered earlier than expected! Thanks, Ship7.com
Thank you so much for your help. I will tell all my family and friends about how nice my experience was everyone, please stay safe and healthy! Thanks again!
Excellent. Requested a quote over the internet and got answer within 10-15minutes. Payment was easy, super friendly and delivery on time. Can't beat this service.
These guys were fast to respond, reasonable in price, and delivered the item as requested. These guys are definitely deserving of 5 stars! Thanks!
Answer: Hi Alastair, She had a problem with her credit card so we weren't able to charge her. And at the time we haven't fully activated live chat feature on our website so she got frustrated for a while. And then we resolved the problem and shipped out her items but apparently she didn't come back and write anything else on review sites. We wish she did though; but her final thoughts was not this bad as compared to her initial comments here. We tried to reach out to her later on, we even responded to her review here, but could not get a response from her. I hope this helps.
Answer: Dear Terry, Thank you for getting in touch with us and sorry to hear that you are stuck in New Zealand. Please see our answer below: Yes, your sister can ship it by using one of our partners in shipping and their name is Shipixy. If she is living in the US, she can just go to the www.shipixy.com website and create an account over there then she just has to enter the details of the shipment. Once she is done with entering Shipixy will give a quote to her, after the payment Shipixy will provide the shipping label and all she has to do is to drop off the package at a FedEx drop-off location. We hope this will help you and your sister with the shipping. Best Regards, Ship7 Team
Answer: Hi Wiljean, yes we do. Please check out https://ship7.com/prices page for our shipping costs.
Answer: Customer support response time and shipping rates at first
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Hi Abhishek,
We are really sorry to hear about the inconvenience caused. Can you let us know your suite number so that we can look into the problem and resolve it as soon as possible.
Ship7 Team