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Ship7 Reviews Summary
The company has garnered mixed feedback, with some customers praising its reliability, fast shipping, and responsive customer service. Positive experiences often highlight effective communication and competitive pricing. However, significant concerns have emerged regarding service delays, lack of live support options, unexpected fees, and policy changes that seem to prioritize profit over customer satisfaction. Many reviews indicate frustrations with the customer service experience, particularly when resolving issues. Overall, while the company has a loyal customer base, it faces challenges in maintaining consistent service quality and transparency.
This summary is generated by AI, based on text from customer reviews
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I wanted to express my gratitude to the whole team of Ship7. They are all quick to respond and get everything we ask them to accomplished. Satisfied with their shipping service. Would recommend them to others.
I fully recommend these guys because they are great in work and very reasonable price. Highly recommended!
Their company offer nothing, but give us excellent service and support. I would highly recommended them to you all.
It was my first try for ship7. It was a great experience and their staffs are very possessive and very responsive and I will give them 5 stars. I would recommend this service to everyone.
Scammers! Be careful! I have shiped three times with ship7 and all three times one of the items was missing and every time they told me they would ship it in the next shipment but in the end they stole some items I bought! Customer service is crap, I will reply when they want and they never solve the problem, they ask you 10 dollars for each item you want to consolidate in just one shipment, they are thieves! You have to stop them and check the regularity of a thieving company! There are other safer companies for the transport of your purchases, do NOT use this service from ship7, they are scammers!
I always trust Ship7 for shipping everything that I buy from the USA. Their packaging is great and I haven't ever got any of my products damaged. Prompt delivery, excellent service.
We have worked with this company for a very long time and these people continue to impress with their responsiveness, their helpful attitude, and their reliability. We are satisfied customers.
Ship7 is one of the best shipping service providers out there and cheaper too. My experience with them had been good so far. Amazing services! Great Work.
I have been using with various shipping services since a very long time but was not at all happy with any of them. Then since the day I started using Ship7, I am very much pleased with their services. The shipping price is considerably low, and the product is also delivered on time. Great Services! Thumbs Up!
I recommend Ship7 to anyone. Very good customer care. The personal shopper is a fantastic service and the shipment was very fast. See you next time.
I wanted to ship products from the UK and was looking for a shipping service. One of my friends suggested me about Ship7, and I am very much pleased with their services. They delivered the products to me on time, and their shipping rates were also quite cheaper compared to others. Thank you, guys! Highly Recommended.
I have done business with Ship7 on two separate occasions, both times something has gone wrong. The first time my parcel was completely lost and i was only given a fraction of my refund back as well as being rudely accused of avoiding customs tax'. The second experience, my parcel was over a week late after paying almost $80 for FedEx priority from the US to UK, I understand that FedEx are only a vendor of Ship7, however the way in which Ship7 respond when requesting a refund for the late delivery (which FedEx offer out of goodwill), was extremely rude with sarcastic remarks and totally unprofessional and offensive language. All in all, i would NOT recommend Ship7, they treat their customers badly after something goes wrong, they charge high premiums and mislead people with their adverising. I will now be doing business with MyUS instead.
PS: Still waiting for the refund of my shipping charges after two weeks...
Antony
Suite # S7-*******
Hi Antony,
We are terribly sorry to hear the issues you had while using our services.
We use FedEx, DHL, USPS, UPS and Aramex on regular basis and each of these carriers receive significant number of packages from us every day. For Great Britain, we have all these carriers' services available. You can check these services and prices on https://ship7.com/prices
Shipping and customs clearance services are provided by the carriers; in your case, by FedEx. So, we rely on their terms and conditions when providing these services to you. We are sorry about the delay and other issues you experienced.
Ship7 terms and conditions are listed on https://ship7.com/legal/shipping-terms
When late delivery occurs; we immediately open a claim with the carrier (FedEx) and wait for the claim to be finalized. This may take up to 7-10 business days in most cases. As soon as carrier honors a claim; we then credit your account accordingly. Since carriers have their own terms and conditions, there is no guarantee that, they honor every claim that has been opened (i. E natural causes, unexpected flight delays etc). So we have to wait until their claims to finalize.
We are determined to make your experience better; please give another chance to us to fix this. We are sure we will make it up to you and you will never think of moving to that company in Florida again:-)
Best Regards,
Ship7 Team
A few days back, I had to go out of town urgently for some weeks, and in between that my parcel was about to come. I mailed to Ship7 about my problem and guess what they answered my mail within a couple of hours and solved the issue by extending the date of arrival according to my convenience.
Hi Aswad,
Thank you for your valuable feedback. We would even be happier if you can let us know what we need to do in terms of improving our service quality and get the 5th star from you:)
Thanks again,
Ship7 Team
Few months back one of my friends introduced me to Ship7 and since then I only use this site because of their extraordinary services. The charges they quote are very competitive and above all they offer consolidation of packages. Love using this site.
Hi Wajeeha,
Thank you for your valuable feedback. We would even be happier if you can let us know what we need to do in terms of improving our service quality and get the 5th star from you:)
Thanks again,
Ship7 Team
Recently used Ship7 for shipping some products that I bought online and I am really amazed by their professional and fast services. I never expected that I will receive my product within 4 days of placing the order. Great work.
It was easy to deal with Ship7. No extra charges, no unnecessary formalities. Happy with their services, quite straightforward and uncomplicated.
Hi Martina,
Thank you for your valuable feedback. We would even be happier if you can let us know what we need to do in terms of improving our service quality and get the 5th star from you:)
Thanks again,
Ship7 Team
A few days back we use Ship7 for shipping some products from the UK and they provided us quite speedy and secure service and also charge a very moderate price.
Hi Franziska,
Thank you for your valuable feedback. We would even be happier if you can let us know what we need to do in terms of improving our service quality and get the 5th star from you:)
Thanks again,
Ship7 Team
I opted for the services of Ship7 for the shipment of a package. Due to some event, I wasn't able to accept the delivery and requested them to keep my shipment in their storage. After a few days, I got my delivery without any damage. Happy customer!
Happy to deal with a well-organized company. I just called them once for confirming the address and they sent all my stuff, on the time. Easy and fast process.
From the business
Ship7 is the leading provider of shopping assistance and parcel forwarding services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alessandro,
We are really sorry to hear about the inconvenience caused. Can you let us know your suite number so that we can look into the problem and resolve it as soon as possible.
Ship7 Team