SendleReviews 515

I used Sendle during the Canada Post strike before Christmas to mail a parcel within Ontario. Signing up for an account and ordering the pickup of the parcel was easy, the price was good ($17 for a 2.5 kg parcel, the destination was a three-hour drive from where I live) and the pickup went well. What followed was three weeks of failed and inadequate delivery attempts, delivery instructions not being passed on, the parcel being stuck (and lost) in a depot multiple times before it was returned to me three weeks later.

All of this was bad but not half as infuriating as "communicating" with Sendle: the company cannot be contacted by phone. All support is given via email or chat with "customer happiness champions" (seriously!) whose support exclusively consists of endlessly repeating pre-fabricated phrases devoid of any meaning. During most of the countless hours and days I spent in this pointless support hell, it was unclear to me whether I was communicating with a human being or some AI. The reason for all of this seems to be the fact Sendle isn't an actual delivery company. Both company and staff are located in Australia without any representatives in Canada. All they are is a web interface for customers to place their delivery orders on that are then outsourced to a local courier (in my case a company named ICS Courier). Sendle's ability (or willingness) to communicate from Australia with the courier in Canada seems very inadequate to completely dysfunctional. And the support staff (or AI) couldn't have cared less. This was one of the worst experiences I've ever had with a company.

Even if Sendle was free, it's not worth the stress of its terrible service.

They also seem to seek out the worst Courier partners, wherever they operate in the world, just read the other reviews.

Generally they seem to partner with Couriers who just never pick up parcels from hubs, lose or destroy the parcels they do pick up, or have sub-human social skills when interacting with any other humans along the way.

Customer Service agents are also not armed with much information or recourse to help customers because Sendle clearly has very few remediation processes or options for Customers that they are willing to undertake, meaning Service Agents bear the brunt of Customer frustration from all over the world. Can't imagine how thin their service playbook would be.

Some super weird questions/quotes from them in providing 'solutions' to complaints/queries include:

[Destroyed parcel] "Do you have a picture of what the parcel originally looked like before this happened?"

[Courier yelled at receptionist] "Sorry about that. Is there anything else I can help you with today?"

[parcel not picked up from hub in over 4 weeks] "Have you tried getting it back and using someone else?"

Truly chaotic.
They position themselves as providing a cost-effective alternative to well established postal and courier services...but instead just illustrate that an average 5% saving for rock bottom reliability and service is just not worth the hours of you'll lose out of your life during the 15% of times something goes wrong.

Sendle is a scam and cheat. My dress was well UNDER 500grams as its polyester. Sendle overcharged me $2.73 claiming it was 1kg and 400l … for a polyester dress in a lightweight parcel envelope. GET REAL. Stick to Australia post

The worst courier ever. The worst and most unethical peoeple ever! Do not use their services. If you are a business and you send multiple packages, you will lose 2 out of every 12 packages. They will not cover the loss because they will eventually find the package after a month in a difference province. And then send that to the customer, when the customer has already taken a refund. I have lost 4 packages and shipping, and my account at amazon went to deactivation because of them. I HATE SENDLE.

Package sent from Dryden ON to Thunder Bay and then to Etobicoke, when it was supposed to go to Rainy River, (3.5 hours south of Dryden and 5.5 west of Thunder Bay). It apparently took 6 days to go to Thunder Bay ( via camel train?) from Dryden, then a day later it's in Etobicoke ( Toronto Area, 23 hours south east), it has been sitting there since for 6 days. Did these idiots ever take a geography course? The AI bot is useless and of course no phone number. Beware Canpar uses these useless people.

SENT AND PAID for shipment to kitchener.was never asked for any other info...parcell returned to me with no refund...THEY ARE A BUNCH OF CHEATERS WITH NO PHONE NUMBER ALL KEYBOARD ONLY...DO NOT USE SENDLE...PAY THE EXTRA IF ANY USE ANYONE ELSE

Failed to do a same day pick up for 3 days despite multiple contacts with support to push after the first day was missed. Constantly told it would be sorted, never was. Pick Up Guarantee - forget it.

Several customer have complained about product being marked as delivered however nothing was received. A number of customers even stated they we home at the time of delivery. When reaching out to sendle they took no accountability and simply stated the product was left in a safe place… our customers experience is clearly otherwise. Disappointing service and damaging to any business considering using this service.

I couldn't be happier with Sendle. So reliable and efficient. They pickup from my door, they ship so fast and they are sufficiently less expensive than most shipping companies. They are perfect for a small business and I'm so grateful to them. Thank you Sendle!

Worst service Ever, will NEVER use them again! — I will NEVER use them again. Their courier partner Couriers Please is an absolute joke! 3 days in a row, they have failed to pickup parcel.
This is not the first time, the courier driver for Couriers Please in Prestons area 2170 NSW is an absolute low life blugger and has done the same many times before.
Marks that the delivery was unsuccessful however never attempts the pick up.
I kept getting assurance that the package will be picked up but next day but nothing happens. Have spend hours now on chat with the customer service who only offer false promises. Stay away from Sendle, especially if they are using Couriers Please as their courier partner.
Absolutely Joke!

Sendle was significantly less inexpensive than any other package delivery service I enquired about. The website is easy to navigate and the quotes are instant and not followed up with an annoying unnecessary email. Pick up and drop off was hassle free as you don't have to be there in person at either end. Delivery time was quick. I highly recommend Sendle!

I am about 2 days into the investigation and understand that it can take up to 7 business days to complete, that being said. Reading all these reviews really scares me. Im a single father with a autistic 5 year old son. He is relatively high function but still requires my assistance. I am a drafter by trade and am looking for some type of home business so i can watch my son and still make a living. You can't just "Phone in" that sort of work. So i am opting to start a home business with the intent of parts manufacturing. I have my first commission but fear they might pull out of the contract due to time constraints. This is my FIRST commission. I would not mind my reputation being tarnished this early in the game plus you could be my first shipping company. (maybe) waiting but hopeful.

DO NOT EVER USE SENDLE TO SHIPP ANYTHING THEY KEEP CHARGING ME AND CHARGING ME OVER AND OVER JUST TO RECEIVE MY PACKAGE T

They charge way to much money just for your order to get delivered.Dont ever send packages through here they just gonna keep asking you for money and more money.Its the worst company ever to send packages through DONT SHIPP PACKAGES THROUGH HERE!

Sendle delivered my Steal Horse Leather Fountain Pen holder in one of the worst rain storms that we have had in Pasadena in over a decade. They left it up against the door one of the only dry spots in the doorway. It was on time, handled with care, and carefully delivered. What more can a rainman ask?

Experience with mygirlybowtique was amazing! Quickly made my babies tutu and she answered and messaged me back so quickly. I'm in love with my order and can't wait for my little ones first birthday 🎂 Thank you so much!