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Sendle Reviews Summary
Sendle's reputation is marred by significant customer dissatisfaction, primarily due to unreliable service and poor communication. Many users report frequent delays in pickups and deliveries, lost parcels, and a lack of accountability from customer support, which often relies on generic responses. While some customers appreciate the cost-effectiveness and ease of use of the platform, these benefits are overshadowed by the stress and frustration associated with service failures. Overall, the feedback indicates a pressing need for improved operational reliability and customer service responsiveness to restore trust and satisfaction among users.
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Over two separate occasions I get the same results - poor service. I have instructed Sendle to pick up my parcel from my work address both times and they just don't seem to be able to do that! The parcel was left at the reception for more than a few days and the customer service people just don't seem to be able to get a courier service to come pick it up! The pick up address is straightforward and clear. Both times I had to send the parcel myself at Australia Post. The first time, I cancelled the Sendle job myself, and the second time, Sendle gave up and just told me that they will cancel the job and refund. This company is a sham.
From the business
Sendle is building the most efficient and delightful delivery solution on the planet to make shipping simple, reliable and affordable for millions of small businesses in Australia, the U.S. and Canada, and their customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members