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CEVA Logistics Reviews Summary
The company has garnered mixed feedback, with notable strengths in friendly customer service and timely vehicle delivery that often exceeds expectations. Many customers appreciate the ease of booking and the condition of their vehicles upon arrival. However, significant concerns arise regarding service delays and communication issues, particularly in tracking deliveries and obtaining timely updates from customer support. While some customers have had positive experiences, others express frustration over unresponsive service and logistical challenges, indicating a need for improved communication and reliability to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Amazingg service. Delivered on time and i will be always using ceva. Been using them over 15 times with all my family and friends cars.
We have received our car in a terrible state. The roof has been significantly scratched - it is like something was left on top of it and it rubbed all the way to Brisbane.
We have lodged a warranty claim.
Please help in correcting this for us.
Much appreciated
Hi George D.
Sorry to hear about the damage to the vehicle.
Please be advised that a warranty claim has now been submitted to our Warranty Team for investigation. Once their assessment is complete, they will contact you directly with the outcome. Please note that this process can take up to 48 hours, or longer in some cases.
If you do not hear from them within 72 hours, you may follow up by emailing [email protected] or by calling 03 7379 8114.
Kind regards,
Helen
Very satisfied, real time updates from tracking system
Hi JACKSON T.
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
I have used CEVA multiple times over the last 10 years.
It has always been hassle free and straight forward
Various AUS states to NSW - price has been good also
Hi SIMON D.
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
No real concerns to raise, I was happy with the process and the end product.
Hi MICHAEL H.
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
I must of contacted CEVA numerous times over the Christmas and New Years period as there were suspected delays due to flooding in QLD which they did inform me about. I told CEVA that I needed my car within the specified time frame as I was going overseas. I received the car well within the original time frame which was an added bonus. They called me and I was there within an hour to pick my Porsche GTS from MInto depot. Very helpful and understanding customer service. Very pleased and pretty much very happy with the price from a reputable carrier company as it was even cheaper than most lone carriers.
Hi ENDREE S.
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
Service was better than expected with super quick transport Syd to Mel. Communication was great at both ends. Car transported without any issues whatsoever. Will definitely use again.
Hi Adrian S.
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
Quote and booking process is very painless and well structured. Was able to go back and change things with ease
We received our car with dents and scratches on rhe roof. I took pictures prior to the car being transported. All clear. When I got my car it had dents and scratches on the roof. Ceva rejected this and never asked to see my photos to prove it had no damage prior to transportation. DONT USE THEM... RUBBISH COMPANY. HOW DARE THEY REJECT MY CLAIM WITHOUT ASKING FOR PHOTOS... NOT EVEN HAVE AN ASSESSOR TO LOOK AT THE DAMAGE. THE GUY WHO DELIVERED OUR CAR, TOOK PHOTOS OF THE DAMAGE PRIOR TO DELIVERY TO US AND COMPARED MY PHOTOS TO HIS... NO DAMAGE PRIOR... THIS COMPANY SHOULD BE DEREGERESTED... CRAP COMPANY. These photos are of my car the day it was picked up. No damage. Not worth any stars...
Hi Diedre I.
Sorry to hear about the damage to the vehicle.
I’ve forwarded your review and photos to the warranty team. If you don’t hear from them within 72 hours, you can email them at [email protected] or contact them at 03 7379 8114.
Kind regards,
Helen
Smooth car shipping from adelaide to brisbane and quick too thanks
Hi NIROJ T.
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
Delivered a day earlier than estimated. Professional handling of my vehicle
Hi TIMOTHY H.
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
This is the third time I have moved a car with Ceva and once again the process was seamless. In this occasion my Tesla was picked up from the home location in NSW and was promptly shipped to the SA depot, and was avaliable two days earlier than the ETA. I was called in the morning and when I arrived to collect the car it was waiting in the car park looking great! Thank you to the staff and drivers at Ceva! I highly recommend your service to my friends.
Hi Ben R.
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
Really smooth and lovely booking. I truly prey my delivery goes as smoothly. Ill write a review when my new car arrives hopefully exactly as it was picked up. Thank you in advance.
First time using CEVA for vehicle transportation. Driver arrived within the allocated time slot but I wish he'd call prior to give an ETA. For delivery, I requested the depot and was able to pickup my car a day earlier than expected, which was great!
Hi PECE R.
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
Very easy highly recommend this company very professional and communication was absolutely fantastic. From work cars to exotic vehicles very reliable
Hi Adrian M.
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
I recently had my van delivered by CEVA Transport. While delivery was on time, I was extremely disappointed to find a clear scratch on the body panel that was not there before transport. This is not just a bumper scuff — it's visible damage to the painted surface and will require professional repair.
I expected my vehicle to be handled with care, but this experience has been frustrating and disappointing.
Hi MANUSH j.
Sorry to hear about the bad experience you've had.
For further assistance, may I have your reference number and best contact number to assist you about your concern.
Alternatively, please call 13 22 77 or email [email protected] for further assistance and investigation.
Thank you.
Kind regards,
Helen
Hi James M.
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
The communication is nonexistent. You can only talk to an overseas contact center who can only use email to contact the people on the ground.
Driver turn up. Didn't get out of truck and drove off even though we were standing out the front.
Any other company or form of transportation is better than this shocking business.
Hi Luke C.
Sorry to hear about the bad experience you've had. Definitely it is not the ideal experience we would like you to have. This is something we will be looking into further to prevent it from happening again.
Kind regards,
Helen
Motor vehicle transported from SA to NSW. Quick online booking with good timeliness and competitive pricing. Delivery was earlier than expected and pickup simple.
Hi JOHN G.
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
Hassle Free experience which is a breeze in this day and age.
Hi Maz F.
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
Easy to use website and several options to choose from for transportation.
My car has stone chips on the windscreen and a screatch and a chip on the drivers door that was not there. You can even check your photos from Melbourne as I watched the inspector photo the car and he felt the door Infront of me showing no chips!
Thank you Bradley M., For the awesome feedback!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further inquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind Regards
Helen
I deeply regret choosing CEVA to transport my vehicles. They promised delivery by December 30, but it's now been over three weeks with no updates, calls, or explanations. The complete lack of communication and accountability is beyond frustrating. I trusted this company with an important task, and they failed to deliver in every sense. I wouldn't recommend CEVA to anyone looking for reliable vehicle transportation.
Hi Sebas P.
Apology for the bad experience. Currently, we don't have proactive approach for any delays. All the dates that we provided are estimate only, this depends on availability of carrier/trucks, volume of freights and other factors Operations may foresee.
This is not the ideal picture that we want you to have, but given the situation please know that we are working our best to minimize any inconvenience to you.
Both vehicle is scheduled to deliver today.
Regards,
Helen
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Hi Khader E.
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen