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CEVA Logistics Reviews Summary
The company has garnered mixed feedback, with notable strengths in friendly customer service and timely vehicle delivery that often exceeds expectations. Many customers appreciate the ease of booking and the condition of their vehicles upon arrival. However, significant concerns arise regarding service delays and communication issues, particularly in tracking deliveries and obtaining timely updates from customer support. While some customers have had positive experiences, others express frustration over unresponsive service and logistical challenges, indicating a need for improved communication and reliability to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I deeply regret choosing CEVA to transport my vehicles. They promised delivery by December 30, but it's now been over three weeks with no updates, calls, or explanations. The complete lack of communication and accountability is beyond frustrating. I trusted this company with an important task, and they failed to deliver in every sense. I wouldn't recommend CEVA to anyone looking for reliable vehicle transportation.
CEVA advised a 7-10 business day delivery from Perth to Melb car still in Perth and 10 days have passed and no help from customer service
Hi Paul M.
Apology for the bad experience. There is a current delay going in/out in VIC due to high volume of freight. This is not the ideal picture that we want you to have, but given the situation please know that we are working our best to minimize any inconvenience to you.
At this stage, the vehicle is estimated to arrive in Footscray rail (VIC) on 07/01, and further update on the status will be posted as soon as the vehicle is allocated.
In case you need further assistance, please don't hesitate to call us at 13 22 77, or send us an email through [email protected].
Regards
Helen
Delivered in a timely manner, got a wonderful call. Easy peasy.
Took great care of the car onload and off load, thank you,
Hi Grant C,
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
Worked OK but detail of pickup missing. Website estimates of delivery were not at all accurate. Phone discussion said Friday. Was rung Wednesday afternoon to see if I wanted to pick it up. Had already organised for Friday. When I did pick up the car it had just been washed and charged which I considered excellent service.
Hi Trevor M,
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
Easy to book! Staff were very friendly at check in, then our vehicle was delivered 2 days earlier than promised. No damage in transit!
Hi Steven W,
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
From quote, through to booking, the experience was quick and easy!
Tracking made it useful to know where the car was and when it would likely be available.
Hi Alexander P.
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
From the booking process, confirmation and pickup of the vehicles it is a great experience. The drivers are accomodating, friendly and provide great customer service. Highly recommended
Hi QUENTIN F,
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
Terrible car was damaged when received and Ceva has done nothing about it
Hi AARON G.
Apology for the bad experience, as I can see this has been reported already to our warranty department.
In case you need further assistance, please don't hesitate to call us at 13 22 77, or send us an email through [email protected].
Regards
Helen
Very friendly staff, they provided excellent customer service
Hi FAWAD J.,
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
I paid extra for the premium service and was not disappointed. CEVA exceeded my expectation.
Hi WARWICK F,
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Helen
I have called 6 times in the last 2 weeks to try and get an answer to when my car will be delivered. To date still no confirmation. It will be 4 weeks tomorrow from when the car was picked up in QLD. Still don't know when I will get my car in VIC and I'm worried about the condition it will be in after all this time. Just so frustrated..
Hi Tony M. Apologies for the bad experience you had regarding the delivery of your vehicle.
We are now investigating this and will revert back to you as soon as we receive an update.
Regards
Helen
It was a simple pross of arranging the car to be picked up and delivered as arranged. CEVA called me timely and informed me about the delivery and that things were on track. There is nothing to fault on the delivery side, but the car was incredibly dusty and dirty, adding that small touch of washing the car done would have been awesome. Whilst I understand that this might not be possible, its the small gestures like this that makes the experience amazing.
Hi Karl A,
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Francis
My new Toyota 86 was delivered from CEVA Adelaide depot to their pinkenba depot, the car arrived on time and in the same condition it left. Very happy with the customer service in fact very happy with the whole experience. Thanks CEVA!
Hi Graham L.,
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Francis
But overall I was happy with the experience and the help I received thank you
CEVA offered the BEST quoted price for my transport requirements. At the time of booking I was given an ETA (subject to change/delays). My vehicle arrived a day earlier than the ETA. Very happy and will definitely use CEVA again.
Hi Nathan P.,
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Francis
Pick from Seymours on Tudor Quality Cars Hamilton Delivery Beri South Australia Subaru was delivered in 2 days to a very happy customer. Quoted 7 days Exceeded expectations by 5 days. GREAT JOB
Thank you, Seymours On Tudor Q., For the awesome feedback!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further inquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind Regards,
Francis
The car was delivered promptly and without fuss. The staff were really helpful. Recommend them for any interstate deliveries.
Thank you, Robert B., For the awesome feedback!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further inquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind Regards,
Francis
The site was easy to find and the process simple to book my car.
Thank you Talanoa P. For the awesome feedback!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further inquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind Regards,
Ron
This was a super easy process from start to finish.
Thank you, RACHEL C., For the awesome feedback!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further inquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind Regards,
Ron
All information provided was accurate and commitments were met.
Friendly and efficient staff
Vehicle was delivered on time and undamaged
Thank you, Steven T., For the awesome feedback!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further inquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind Regards,
Ron
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Hi Sebas P.
Apology for the bad experience. Currently, we don't have proactive approach for any delays. All the dates that we provided are estimate only, this depends on availability of carrier/trucks, volume of freights and other factors Operations may foresee.
This is not the ideal picture that we want you to have, but given the situation please know that we are working our best to minimize any inconvenience to you.
Both vehicle is scheduled to deliver today.
Regards,
Helen