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CEVA Logistics Reviews Summary
The company has garnered mixed feedback, with notable strengths in friendly customer service and timely vehicle delivery that often exceeds expectations. Many customers appreciate the ease of booking and the condition of their vehicles upon arrival. However, significant concerns arise regarding service delays and communication issues, particularly in tracking deliveries and obtaining timely updates from customer support. While some customers have had positive experiences, others express frustration over unresponsive service and logistical challenges, indicating a need for improved communication and reliability to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have an issue that the delivery address says Depot but I have paid for car to be delivered to a private street address.
This is now resolved to my satisfaction and I appreciate the fact that I was contacted when I raised this issue. That's great service!
I have an issue that the delivery address says Depot but I have paid for car to be delivered to a private street address
So far so good. My vehicle is only just starting its experience with CEVA logistics, and I will not be able to give it an overall experience yet, as it has not yet reached its destination.
Only then will I be able to give CEVA an overall experience rating.
Hi Craig M. Thank you for your awesome rate and review. We are so grateful that you have chosen CEVA to transport your vehicle. And it’s great to hear that our customer service team was able to help you out! And we always love to hear when our customers leave satisfied.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Kind Regards,
Son
My 1934 Ford hotrod has been sitting in the Perth depot for 3 weeks.
I have paid extra for delivery to my door yet they just can't seem bothered enough to actually put it on a truck and deliver it.
They say I am welcome to hire a trailer and come pick it up but there will be NO REFUND to the depot to door portion. ($240)
Only after you pay do they advise you of the estimated day of delivery, which in my case was an astonishing 4 weeks.
If I had known that fact I would have hired another company.
Hi Mark,
Thank you for taking the time to give us your feedback.
We're so sorry that your experience did not match your expectations and this is not the ideal experience that we want you or our future customers to experience. So we always make sure to set a proper expectation to our customers by email that you will received after you book your vehicle or by over the phone customer service representative.
Reason why your vehicle is sitting in our enclosed yard safe and secured is because we still have time to delivery your vehicle. I do apologize if you think we are holding your vehicle that is not the case here we just have a high volume of vehicles pickup and delivery.
However your review matter to us to help us constantly improve our service and by knowing what we can work on.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind regards,
Son
Easy Web site user friendly good communications
Return emails and booking confirmation completed soon as payment was made.
That’s what our website made off to make things easy. Thank you, Jason, for this awesome rate.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind regards,
Son
Thank you Bruno for taking the time to leave us this awesome review and rate!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind regards,
Son
So far very easy process, just awaiting the vehicle to be collected.
Thank you Carmelo for taking the time to leave us this excellent rate & review!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind regards,
Son
Thank you Peter for taking the time to leave us this Superb rate & review!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind regards,
Son
Gary was exceptional in giving up to date info pn the car. Booking was a breeze but no notification give by phone to me. I have to login to the website to see whats going on. If you forget the tracking number you have to go back to email. Ceva should have an app where the tracking is live. On the website the tracking is not updated as it happens
Hi Premnath thank you for this awesome review and for giving us the insight about the tracking how we can do it better.
Its seems our tracking on the website is not updated however it is updating every time its reach the destination like depot, agent, or wharf. At this stage we cant provide the real time location of the vehicle however we are working on it to provide a better service and transparency to our customers.
Overall your awesome experience with us lead you here to help the community decide which is the best in this business. Thank you Premnath
Kind Regards,
Son
Over all good as I've used you guys before for previous move.
Thank you so much for sharing your positive experience, Dionne, and for always trusting us to transport your vehicle.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind regards,
Son
Much to my regret I have recently used Ceva to transport my land cruiser and brand new Land Rover from Sydney to perth.
After monitoring the vehicles where abouts and state of the vehicle by using the Land Rover app, I noticed it sat in Cormack rd for 5days with the windows down - I was not happy to find out my luxury suv was sitting in a lot with the windows down open to dust and what not anyways.
Upon picking up the vehicle I discovered quiet a large scratch down the drivers side door 2-300mm long which obviously was not on the car prior to loading as it was a brand new car only couple weeks old.
Going through the insurance line they told me vehicle has considerable scratching and marks on it prior to loading according to their con-note and will not be covering this claim.
They stated they can not see the scratches in the photos taken upon loading - have a look at the quality of the photos taken they are blurry.
They sent me the con-note of the markings of the car. Which to my confusion all the markings that are listed ARE NOT actually on the car. This con-note has been fudged or filled out incorrectly. The truck driver did not do such a walk around when he loaded this.
It says all the wheels have scratches - none of the wheels have scratches.
Apparently there is a massive scratch on the front bumper - I have attached a photo of the bumper - no markings evident.
A scratch on the roof - not evident.
Scratch on the rear bumper - not evident on the vehicle.
Apparently the car doesn't have a spare tyre - clearly has one on the back.
I just want Ceva to warrant the damages they have done to the door which is obvious it was done when the driver loaded it into the container and climbed out the window and squeezed down the side of the car to get out of the container.
Had no trouble making a booking. Easy website to use.
Hi Takudzwa,
Thank you so much for sharing your positive experience here with CEVA and for supporting us with a five-star review.
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind regards,
Son
-10 our classic car was extensively damaged due to the driver being irresponsible picked up from a Grays online holding yard to be transported to a Ceva depot in WA then 'was' to be delivered to NSW Our car is STILL in WA at a repairers to HOPEFULLY be repaired
Video footage taken of the incident
DO NOT USE CEVA TRANSPORT
It would be nice if we were able to send a few items in the car that would really help with the entire move although we understand there is the covid aspect to it, we could have covered the boxes in a plastics film and sanitise the items and send it along
Hi Lakden,
Your feedback like helps us constantly improve our customer experiences by knowing what we are doing right and what can work on. So, I appreciate you sending us this matter.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind Regards,
Son
Through a Victorian car yard, CEVA Transport was contracted to move and deliver a car. Keeping track of the vehicle was easy and kept us update with what was going on.
The day of deliver the guy delivering the car called and gave a 30min window for delivery and was spot on time. He was polite and friendly and showed good care for the vehicle. He is a credit to the CEVA company.
Thank you for your kind words, Michael. We really appreciate you taking the time out to share your experience with us. That driver is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future!
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind Regards,
Son
Great and easy to use website.
Can be improved by including estimated transit times and having file upload options in the booking rather than and email based process as is the case now
Thank you so much Robert for the suggestion and its means the world to us.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind regards,
Son
That is the first time I am using CEVA. Very happy with the he service
Thank you Mikhail for awesome rate.
On behalf of CEVA, I’d like to welcome you as a new client. We are delighted that you have chosen us to move your vehicle.
Here at CEVA, we provide the best and smooth service that’s our customers need.
Thank you again for trusting us.
Kind Regards,
Son
The whole process was very easy from the online booking to the drop off and pick up. My vehicle arrived at the destination in a very timely manner, right on schedule. The service both at drop off and pick up was friendly and helpful. I highly recommend Ceva and wouldn't hesitate to use them again.
Hi Dannika for you to say “The service both at drop off and pick up was friendly and helpful” makes our day! Thank you for such a fantastic review and recommending us.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind Regards,
Sonny
Thank you Diane for the awesome feedback!
Our friendly-user website making sure that our customer experience the best and smooth transaction.:)
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind Regards,
Sonny
Thank you James for awesome feedback!
This is why CEVA is on the top logistics in Australia. Cheers
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind Regards,
Sonny
Very easy to book on line, had constant notification of when and where the vehicle was in its journey, arrived in pristine condition and in very quick time
Thank you Morgan for awesome feedback!
This is why CEVA is one of the top logistics in Australia. Cheers
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind Regards,
Sonny
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience Chris. We love to hear that our team are providing you excellent service. We try to make sure all of our customers have great experiences and it’s clear we accomplish this so we really appreciate your follow up review.
Reviews like these are why we’re so often called one of the best in this business.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS (13 2277).
Kind Regards,
Son