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CEVA Logistics Reviews Summary
The company has garnered mixed feedback, with notable strengths in friendly customer service and timely vehicle delivery that often exceeds expectations. Many customers appreciate the ease of booking and the condition of their vehicles upon arrival. However, significant concerns arise regarding service delays and communication issues, particularly in tracking deliveries and obtaining timely updates from customer support. While some customers have had positive experiences, others express frustration over unresponsive service and logistical challenges, indicating a need for improved communication and reliability to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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A very professional company with excellent communication. I knew exactly when to expect the pick up and delivery. The contact and the delivery persons were extremely polite and helpful.
Very positive experience. Delivered my vehicle with car. I will highly recommend.
Thank you Ahmad E. For the awesome feedback!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further inquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind Regards,
Ron
Great comm easy booking and delivery went smooth very happy
Thank you Avinesh for the awesome feedback!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind Regards,
Ruel
Wanted to move a vehicle Qld to Vic. CEVA online booking was easy, and dropping the vehicle off was so convenient as they were so close to Brisbane Airport. I was able to track the vehicle and received great service when the vehicle was delivered to my office.
Thank you Ian for the awesome feedback!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind Regards,
Ruel
Hassle-free pick up, transit and delivery ahead of schedule. Very satisfied
Thank you Nactarios for the awesome feedback!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind Regards,
Ruel
Quick and easy to arrange. Prompt collection and delivery.
Hi Andrew,
Thank you for your review. We really appreciate it. We are glad to hear that you're satisfied with your experience.
Should you need any assistance, please don't hesitate to shoot us an email through [email protected] or call our Customer Care Centre at 13 CARS(13 2277).
Thanks again.
Kind regards,
Ruel
I chose Ceva as I had confidence that would would deliver a great service. From when I booked to when the car arrived everything was easy. I could keep updated on progress with the tracking device. It was quick, efficient and the contact I had to get documents for pick up was no fuss and professional. It was a great experience.
Hi Cabe,
Thank you for your review, we really appreciate it.
If you have any enquiries please don't hesitate to contact us at 13 22 77, alternatively you can send us an email at [email protected].
Kind Regards,
Ruel
The service was really fast and on time. The driver contacted me before he arrived.
Hi Rose,
Thank you for your review, we really appreciate it.
If you have any enquiries please don't hesitate to contact us at 13 22 77, alternatively you can send us an email at [email protected].
Kind Regards,
Ruel
We found that a lot of information was missing of the form that had to be filled out.
It led us to believe that we could have the car delivered to our house, as that's what the question asked, only to find out at the last minute it could only be delivered to a certain place.
Delivery was good, but there was a little lack of communication throughout, but got there in the end.
Hi Luigi,
Thank you for your review, we really appreciate it.
If you have any enquiries please don't hesitate to contact us at 13 22 77, alternatively you can send us an email at [email protected].
Kind Regards,
Ruel
CEVA provided a very straightforward process for transporting my car. Communication was excellent and I was able to track the progress of the job. My car was delivered early on the predicted day which was especially pleasing.
Hi Bill,
Thank you for your review, we really appreciate it.
If you have any enquiries please don't hesitate to contact us at 13 22 77, alternatively you can send us an email at [email protected].
Kind Regards,
Ruel
Hi Sean,
Thank you for sharing your awesome rate to the community, we really appreciate it.
If you have any enquiries please don't hesitate to contact us at 13 22 77, alternatively you can send us an email at [email protected].
Kind Regards,
Ruel
Super easy booking process
Car was delivered spotless
The whole process was seamless and professional.
Thank you Roger for sharing your awesome rate to the community.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind regards,
Ruel
Brisbane to Sydney (depot to depot)
Car shipped Wednesday, arrived early Thurs AM.
Picked up thurs 2pm. No damage, dirty but that's expected.
Chose the base standard service and it was done in 2 days.
Thank you Blake for sharing your awesome rate to the community.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind regards,
Ruel
My vehicle was collected and delivered ontime, communication from Ceva was great. I have used other car carriers before but will only be using Ceva in the future.
Thank you Damien for sharing your awesome rate to the community.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind regards,
Ruel Degohermano
I recently used CEVA to deliver my car, and I have to say, I am beyond impressed with their service. Not only was my car delivered sooner than I anticipated, but the process was seamless and stress-free.
The team at CEVA clearly takes pride in their work and strives to exceed their customers' expectations. Their dedication to ensuring that my car was delivered in good condition and in a timely manner is what sets them apart from other delivery services. I highly recommend CEVA to anyone in need of a top-notch delivery service.
Thank you Ayden for sharing your awesome rate to the community.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind regards,
Ruel Degohermano
A great depot to depot transport experience. Easy drop off and pick up and prompt delivery.
Excellent service, very happy with the communication and delivery of my vehicle, I would highly recommend.
Thank you Hamish C., For sharing your positive experience to the community.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind regards,
Son
Can't go back and change things easily. Have to start again
So far booking was very easy. Communication was extremely poor. Numerous times I chased an update only to be put through to an off shore call centre. Off shore contact had no understanding of a classic car that needed care.
Thank you for taking the time to give us your feedback.
We are sorry that you had a negative experience with our service department.
Our goal is to provide a positive experience and total satisfaction.
I will noted this and coordinate to higher up to make sure our team is doing their best to provide a good customer service.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind regards,
Son
Didn't have any issues from the quote,to drop off,& delivery. And delivery was very quick
Thank you Johnny B., For sharing your positive experience to the community.
Our friendly-user website making sure that our customers experience the best and smooth transaction and also our team in the ground.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind regards,
Son
Quick and easy from start to finish. Totally satisfied with the service. The departure time was spot on with the track your vehicle.
Thank you Chad L., For taking the time to leave us this excellent rate!
Our friendly-user website making sure that our customers experience the best and smooth transaction and thank you for sharing that to the community.
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind regards,
Son
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, KATHERINE D., For the awesome feedback!
Our friendly-user website making sure that our customers experience the best and smooth transaction:)
For further inquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]
Kind Regards,
Ron