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CEVA Logistics

4.5

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CEVA Logistics Reviews Summary

The company has garnered mixed feedback, with notable strengths in friendly customer service and timely vehicle delivery that often exceeds expectations. Many customers appreciate the ease of booking and the condition of their vehicles upon arrival. However, significant concerns arise regarding service delays and communication issues, particularly in tracking deliveries and obtaining timely updates from customer support. While some customers have had positive experiences, others express frustration over unresponsive service and logistical challenges, indicating a need for improved communication and reliability to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
274
This company responds to reviews on average within 0 days

Instant Feedback

1,895 reviews

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Saudi Arabia
1 review
0 helpful votes
Follow Joseph T.
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Still thing shows great so far.
Car is not yet received.

Date of experience: August 7, 2022
Sonny G. CEVA Logistics Rep
over a year old

Thank you Joseph for awesome feedback!
For further enquiries please don’t hesitate to contact us at 13 22 77 or via email at [email protected]

Australia
1 review
0 helpful votes
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Mr
May 12, 2022

Sorry, I cant't speak english very well.
Any way, your service is great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great!

Date of experience: May 11, 2022
Rhoan R. CEVA Logistics Rep
over a year old

Hi Kyung,

Thank you for your awesome feedback!
For further enquiries, please don't hesitate to contact us at 13 2277 or via email at [email protected]

Kind regards,
Rose

Australia
1 review
0 helpful votes
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Goood service
May 9, 2022

Good service easy to understand how to book through the website

Date of experience: May 8, 2022
Rhoan R. CEVA Logistics Rep
over a year old

Hi Mark,

Thank you for your awesome feedback!
For further enquiries, please don't hesitate to contact us at 13 2277 or via email at [email protected]

Kind regards,
Rose

Australia
1 review
0 helpful votes
Follow Elias R.
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Could not be any more annoyed, paid overs for delivery and expected prompt service, Vehicle still sitting in yard even though was planned for movement 2 days ago, If I had known this at time of booking I would have flown over and driven the car back, I am now with out a vehicle and paying for a car with no definite time of delivery, DO NOT USE CEVA EVER!

CEVA Logistics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2022
Australia
1 review
0 helpful votes
Follow Ranasinghe J.
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Excellent customer service=================================================

Date of experience: May 4, 2022
Rhoan R. CEVA Logistics Rep
over a year old

Hi Ranasinghe,

Thank you for your awesome feedback!
For further enquiries, please don't hesitate to contact us at 13 2277 or via email at [email protected]

Kind regards,
Rose

Australia
1 review
0 helpful votes
Follow Jai M.
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Ceva have been contracted to move a trailer interstate for us and have done nothing but lie and gaslight us. There has been constant lies in failing to communicate to us, and ensure that our trailer be picked up and delivered. When trying to contact anyone, you are given the run around through different people and every where leads to a dead end where you don't actually get to speak to anyone. The only person we have been able to speak to has been in an international call centre and wasnt able to actually give us any tangible information. Ceva will lie and say they have attempted to call you when they havent, and will simply decide to not pick up or deliver your items. A disgrace.

CEVA Logistics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2022
Australia
1 review
0 helpful votes
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Sdasfgd
May 3, 2022

Easy to useadfadfsadfafddf vfdsaagrewsdfg hgfdsseg gfes gaf

Date of experience: May 2, 2022
Rhoan R. CEVA Logistics Rep
over a year old

Hi Shane,

Thank you for your feedback!
For further enquiries, please don't hesitate to contact us at 13 2277 or via email at [email protected]

Kind regards,
Rose

Texas
1 review
0 helpful votes
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Worst custoner service
May 29, 2022

The call center is rude and lie about procedures.
There is a female customer service agent who lied, and misrepesented., her words exactly, i dont have a supervisor who can assist you, and i will just transfer you to austin. What do you want me to to say sorry, i cant do anything about it, and someone else lied to you not me. Horrible and then hung up on me when i said i will wait on hokd till i speak to a houston supervisor

CEVA Logistics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 29, 2022
Australia
1 review
0 helpful votes
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Na
April 29, 2022

N/A - I haven't received my vehicle yet so isn't it a little early to ask about my experience?

Date of experience: April 29, 2022
Rhoan R. CEVA Logistics Rep
over a year old

Hi Gavin,

Thank you for your feedback!
For further enquiries, please don't hesitate to contact us at 13 2277 or via email at [email protected]

Kind regards,
Rose

Australia
1 review
0 helpful votes
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Where is my car?
April 24, 2022
Updated review

The booking process was good, but no one could seem to tell me where my car was and when it was being picked up. Reasonablypriced though.

CEVA Logistics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 25, 2022

Straight forward booking process
March 21, 2022
Previous review

Straight forward booking process.

Date of experience: March 20, 2022
Australia
1 review
0 helpful votes
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HELP ME CEVA
April 22, 2022

I PAID TO GET MY CAR MOVED FROM NSW TO PERTH ITS BEEN 15 DAYS AND I CONTINUALLY RING CEVAS NUMBER AND NOTHING HAPPENS. HELP ME. THEY HAVE OFF SHORE PHONE CENTRE.

CEVA Logistics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 22, 2022
Australia
1 review
0 helpful votes
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Good
March 18, 2022

But all I done is book I can't judge till you have delivered my product

Date of experience: March 17, 2022
Rhoan R. CEVA Logistics Rep
over a year old

Hi Chad,

Thank you so much for your review and for giving us a chance. Our goal is your satisfaction.
For further enquiries, please don't hesitate to contact us at 13 2277 or via email at [email protected]

Kind regards,
Rose

Australia
1 review
0 helpful votes
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Landcruiser
April 17, 2022

The pick up was 3 days late. I would expect better service for $1800 the communication was poor.

CEVA Logistics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 17, 2022
Australia
1 review
0 helpful votes
Follow Mario Z.
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Felt well taken care of, will use again and again.

Date of experience: March 14, 2022
Rhoan R. CEVA Logistics Rep
over a year old

Hi Mario,

Thank you for the awesome feedback!
For further enquiries, please don't hesitate to contact us at 13 2277 or via email at [email protected]

Kind regards,
Rose

Australia
1 review
0 helpful votes
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Vehicle transfer
April 10, 2022

I have received information regarding transport of a vehicle from WA to SA. The dealer in WA Booked & arranged CEVA.

CEVA Logistics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2022
Australia
2 reviews
0 helpful votes
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It was almost too easy!
March 11, 2022

First time I have ever had to transport a vehicle I purchased from an on-line auction interstate (Perth to Sydney) and it couldn't have been any easier. Cheers

Date of experience: March 10, 2022
Noah B. CEVA Logistics Rep
over a year old

Hi Sonny,

Thank you so much for your review and for giving us a chance. Our goal is your satisfaction and we are happy to hear that you are satisfied with your experience.

Please don't hesitate to call our Customer Care Centre at 13 2277 or send us an email through [email protected] should you need any assistance.

Thanks again and stay safe.

Kind regards,
Noah

Australia
1 review
0 helpful votes
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Hasnt happened yet
March 2, 2022

Why survey after only placing order? Why make me write a minumum of 50 character?

Date of experience: March 1, 2022
Rhoan R. CEVA Logistics Rep
over a year old

Hi Darren,

Thank you for the awesome feedback! We appreciate you doing business with us.
For further enquiries, please don't hesitate to contact us at 13 2277 or via email at [email protected]

Kind regards,
Rose

Singapore
1 review
0 helpful votes
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Feedback from Rowan Beck
February 28, 2022

All good, but want to be sure the discount offer shall be added to this order.

Date of experience: February 27, 2022
Noah B. CEVA Logistics Rep
over a year old

Hi Rowan,

Thank you for your review.

Upon checking, discount was applied to your booking. Please don't get confuse with the amount showing in your invoice as there might have been some sort of system glitch. Rest assured that you were only charged the discounted amount.

Should you need further assistance, please don't hesitate to call our Customer Care Centre at 13 2277 or email us through [email protected].

Thanks again and we're happy to hear you're satisfied with your experience.

Kind regards,
Noah

Australia
1 review
0 helpful votes
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My review
February 27, 2022

Pretty good really, the only issue i hadwas every time i tried to put the senders details in, it defaulted to mine

Date of experience: February 26, 2022
Australia
1 review
0 helpful votes
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No accountability
March 27, 2022

Handlers have literally crashed my car in transit and refuse to cover the damage. The claims agent here in Melbourne sent me an email from his phone, on the spot, saying the case has been reviewed and rejected and was closed. While I was standing there. Disgraceful and now I need to take out an insurance claim to replace my front end.

CEVA Logistics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 25, 2022