CEVA LogisticsReviews 752

Your customer service is disgusting and rude. You have had my two cars now over a month with 3 different eta times no support no nothing to cover your screw up but lies for example "your cars are delayed because of high swells in the ocean" really I'm not that stupid my car sat at port Kembla for two weeks it's a joke I want my car and I want my money get someone to contact me that will actually talk and not hang up AND GET MY CARS TO ME NOW. Over your lies and bull crap… can't add proof of my experience cause I still don't have my cars a month later

The experience was quick and smooth with great communication. The only downside is the truck that was used to take my vehicle from my residence. The requirements for transport are that the car is to be a minimum of 120mm high from its lowest point. My vehicle measured 150mm from its lowest point and it cleared the truck by about 1mm to spare. I highly recommend updating this value to 150mm as the car would not have made it on the truck if it was 120mm.

The website is so simple and easy to use and book.

Product shipped over two months ago and I still don't have it. CEVA "Track & Trace" says refused and undeliverable address which is total BS! I'm relying on American Express to get my $800 back! Never I repeat never use CEVA Logistics for anything! They should not be allowed to operate in the US!

Ive tried for 3 days to book with interstate car carriers, tried to book with ceva took 10 mins to book and pay. Thankyou for making what was a stressful 3 day ordeal to a happy ending taking 10 mins to finalize and cost $6 more.

All good would have been good to offered an express delivery

Very good service, in booking, in transport, in contact it was very polite and worked out great.

I write this positive review as there seem to be some negative one.
Car collected on time from the Gold Coast and delivered to Inverloch in Victoria.
Pick up was on time, delivery was 3 days ahead of the estimated time.
CEVA tracking showed status of delivery. CEVA called the day before delivery and the driver called about an hour before to confirm actual time.
The car arrived in perfect condition, no damage, which was a relief as the car was a an expensive unit.
A wash soon removed the dust collected on the trip.
My experience was certainly a positive one.
Thanks CEVA, would certainly use you again.

Arrange the vehicle transfer, was easy online application and received the confirmation email, vehicle is book for shopping next week, so far so good!

Amazing safe on time i try ceva many time they're very good I'm very happy with ceva

The process is so simple and quite cost effective i am very excited about getting my car and with the support from Ceva simplifying the iverall transportation i am very happy

Easy to book & good price. Well detailed, found all the information I was looking for

Good goood good good goooood gooood goood gooood good

I looked at the price and saw a better one somewhere else, so I didn't book. Later that day I got an email from CEVA Logistics offering me a 10% discount. This matched the best price I had found, so I decided to click the link to take the discount. The website showed the discounted price, however when the credit card payment processing page finished, it showed the ORIGINAL price (ie 10% more expensive). This is not what I contracted to! I have tried to contact CEVA via their website and the service agent is a timewaster who has not helped solve my problem with being overcharged, even though I have forwarded on the original email with the price offer (which was reflected on the webpage at the time I tried to pay). This has been a terrible and deceptive experience. I would not use this company again and I advise everyone else to avoid them as well due to their deceptive and misleading overcharging.

I was given an unrealistic estimation for my car to be moved. After having the car for a month in their depot they didn't move it. I tried to call them but their call centre is useless and they don't care, when I finally got transferred to a depot they basically told me tough luck and because of Coronavirus they couldn't even tell me when it would go on a truck. Their website says they are not negatively affected by the closed borders but they are very quick to blame it for their lack of organisation, planning and poor service.

Job well done thank you for the easiest booking I've ever done can't wait to use your guys again

Very easy to process and the help both by phone and chat was both friendly and professional.

The contact person was very polite and helpful with providing me information that I was on my mind since making the booking.

I don't have a negative experience to report but I booked my transport online, had my car picked up and it is waiting to be transported. I haven't had a phone call from anyone at Ceva as yet - at pick up, at storage, or awaiting transport. Assuming my car will be delivered as planned but would be nice to hear from someone.