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CEVA LogisticsReviews 750

4.2

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CEVA Logistics Reviews Summary

The company has garnered mixed feedback, with notable strengths in friendly customer service and timely vehicle delivery that often exceeds expectations. Many customers appreciate the ease of booking and the condition of their vehicles upon arrival. However, significant concerns arise regarding service delays and communication issues, particularly in tracking deliveries and obtaining timely updates from customer support. While some customers have had positive experiences, others express frustration over unresponsive service and logistical challenges, indicating a need for improved communication and reliability to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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Kathleen Q.
1 review
0 helpful votes
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Very easy to trace
June 26, 2020

Very easy to trace. Support on chat. Efficient at call back and delivered as promised

Date of experience: June 26, 2020
Chris Y.
1 review
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Excellent service very easy tracking system. Very pleasant man on delivery to our door.

Date of experience: June 26, 2020
Randy I.
1 review
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100 percent happy with the service, from the time the vehicle was picked up to the time it was delivered where requested. I was always kept up-to-date as to the progress of the delivery.

Date of experience: June 26, 2020
Thomas R.
1 review
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The original operator was unable to correct record my Email address so I was unable to obtain a receipt

Date of experience: June 26, 2020
Maria O.
1 review
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Very good experience, good timing and no damage caused. Good job Ceva, keep up the good work. P.s the staff at Darwin and Melbourne Depots are lovely

Date of experience: June 26, 2020
Bob G.
1 review
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Very pleased with both the price and the service. I would happily use CEVA again!

Date of experience: June 26, 2020
Judith P.
1 review
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Very friendly customer service and helpful with everything

Date of experience: June 26, 2020
Jason E.
1 review
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The service was fantastic, car picked up in Adelaide and dropped of at our nominated address ahead of schedule. The one negative is that your over seas call center is very frustrating and very hard to converse with, I rang three times and spoke to three different people and had the same experience each time. I highly recommend finding a better call center

Date of experience: June 26, 2020
Sophia K.
1 review
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*** has been extremely helpful and friendly, what a customer service from ***

Date of experience: June 26, 2020
Karen J.
1 review
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Initial call was slightly unsatisfactory. The person who took the call was not as helpful and forthcoming with information as I had expected. However, once we got a quote etc things improved. Processing at the time of delivery and on receipt of the vehicle in Perth was highly satisfactory. Car was well looked after in transit.

Date of experience: June 26, 2020
Juan R.
1 review
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Very easy booking, car arrived on time, very friendly and experienced staff who kept me updated during the delivery of my car from Melbourne to Sydney

Date of experience: June 26, 2020
Samuel G.
1 review
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The team in Melbourne and Sydney were extremely professional and organised the delivery perfectly.

Date of experience: June 26, 2020
Robert U.
1 review
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From the customer service when I dropped off my car at Townsville depot to arrival in Minto depot for pickup. Arrive well in advance of the expected day and they were very flexible with my pick up dates as obviously the car arrived a lot earlier than expected. Would definitely recommend this company, their professionalism puts me at ease.

Date of experience: June 26, 2020
Pam A.
1 review
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*** did an excellent job shipping our car from Brisbane to Sydney, delivering before expected.

Date of experience: June 26, 2020
Diana M.
1 review
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Great service and friendly staff, fast response and car collection. Easy communications with driver.

Date of experience: June 26, 2020
Henry F.
1 review
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It was an easy process. I was very happy with the price and booking procedure. The only suggestion is to know when it left the depot would be great.

Date of experience: June 26, 2020
Russell A.
1 review
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Excellent from start to finish! Great communication and seamless service!

Date of experience: June 26, 2020