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CEVA Logistics

4.5

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CEVA Logistics Reviews Summary

The company has garnered mixed feedback, with notable strengths in friendly customer service and timely vehicle delivery that often exceeds expectations. Many customers appreciate the ease of booking and the condition of their vehicles upon arrival. However, significant concerns arise regarding service delays and communication issues, particularly in tracking deliveries and obtaining timely updates from customer support. While some customers have had positive experiences, others express frustration over unresponsive service and logistical challenges, indicating a need for improved communication and reliability to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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Joan W.
1 review
0 helpful votes
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Good service but why are the office phone hours 9am onwards when pick up is available at 8am. Need better communication

Date of experience: June 26, 2020
Tyler D.
1 review
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Great Service, and very quick turnaround time. Would definitely recommend.

Date of experience: June 26, 2020
Andrea S.
1 review
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Great receptionist name ***. Extremely helpful. Thank you ***.

Date of experience: June 26, 2020
Beverly A.
1 review
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Awesome customer service. 4 stars only because of poor signage

Date of experience: June 26, 2020
Adam V.
1 review
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Very happy, would have liked to place some very light things in the boot, such as a material car cover.

Date of experience: June 26, 2020
Barbara J.
1 review
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Final quote was cheaper than initial quick quote which was a good surprise!
My car left WA sooner than expected and arrived 2 weeks earlier than the estimated date in NSW. Professional service and very easy to deal with. Car tracking was really helpful.

Date of experience: June 26, 2020
Catherine Y.
1 review
0 helpful votes
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*** was very professional and very easy to deal with. I would highly recommend them for your next vehicle transport!

Date of experience: June 26, 2020
Gary H.
1 review
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Picked up my classic car on time and delivered it a week earlier then was estimated without any issues. AAA+ service thanks CEVA

Date of experience: June 26, 2020
Janet J.
1 review
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Car arrived pretty quick considering the current circumstances. The only issue was that my car arrived quite ***. Last time it was clean though.

Date of experience: June 26, 2020
Diana P.
1 review
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My car was ground up restored and built from an original *** Toyota Celica Supra in perfect condition and transported from Perth to Sydney. *** kept me updated online with their tracker and any concerns addressed by their call centre. I used the Premium Enclosed Service and it arrived on the day stated with a friendly call from the Depot in Minto without a mark. They even covered the seat and footwells to ensure it stayed clean. The drivers genuinely cared about the cars and *** did too. Thanks again, will definitely recommend.

Date of experience: June 26, 2020
ADRIAN S.
1 review
0 helpful votes
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Extremely happy with my experience. Easy to organise, helpful and friendly staff. Pick up guys were fantastic. Very professional business. Thank you for looking after my car.

Date of experience: June 26, 2020
ANTHONY R.
1 review
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Good communication via system and telephone updates.

Date of experience: June 26, 2020
Bobby B.
1 review
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Took good care of my car transport from Brisbane to Sydney. Thank you very much.

Date of experience: June 26, 2020
BRADLEY P.
1 review
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Have moved 4 cars now with CEVA. My issues would be as follows:
1) No feedback wrt a condition report when dropping the vehicle off. You drop your car and leave with no paperwork at all. Quite disconcerting.
2) Tracking service update is very slow. The car has usually arrived and the tracking still shows its departure from port as Planned.
3) On the last car movement the vehicle was late with no notification.

Date of experience: June 26, 2020
CHRIS S.
1 review
0 helpful votes
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Very professional and stress free. Thanks for your help

Date of experience: June 26, 2020
CRAIG M.
1 review
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Competitive price, easy booking & prompt delivery. Simple tracking via Ceva website. Courtesy call on arrival.

Date of experience: June 26, 2020
DAVID R.
1 review
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On time for pick up
June 26, 2020

On time for pick up. Early for delivery. Car out the front for depot pickup. Good price, exceeded expectations. Polite staff. Good experience all round.

Date of experience: June 26, 2020
Deniz Y.
1 review
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Great and prompt service. Team members were friendly and very helpful. Will definitely recommend to my friends.

Date of experience: June 26, 2020
ELENA M.
1 review
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Competitive pricing
June 26, 2020

Competitive pricing. Very courteous on the phone. Communicated well letting us know where the car was ie. Being picked up, in transit and on arrival. Pick up and drop off very smooth. Vehicle arrived in good condition. Friendly staff.

Date of experience: June 26, 2020
JENNIFER K.
1 review
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Your staff at your Adelaide depot was very helpful and friendly and answered all my question

Date of experience: June 26, 2020