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The company has garnered mixed feedback, with notable strengths in friendly customer service and timely vehicle delivery that often exceeds expectations. Many customers appreciate the ease of booking and the condition of their vehicles upon arrival. However, significant concerns arise regarding service delays and communication issues, particularly in tracking deliveries and obtaining timely updates from customer support. While some customers have had positive experiences, others express frustration over unresponsive service and logistical challenges, indicating a need for improved communication and reliability to enhance overall customer satisfaction.
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Good service but why are the office phone hours 9am onwards when pick up is available at 8am. Need better communication
Great Service, and very quick turnaround time. Would definitely recommend.
Great receptionist name ***. Extremely helpful. Thank you ***.
Awesome customer service. 4 stars only because of poor signage
Very happy, would have liked to place some very light things in the boot, such as a material car cover.
Final quote was cheaper than initial quick quote which was a good surprise!
My car left WA sooner than expected and arrived 2 weeks earlier than the estimated date in NSW. Professional service and very easy to deal with. Car tracking was really helpful.
*** was very professional and very easy to deal with. I would highly recommend them for your next vehicle transport!
Picked up my classic car on time and delivered it a week earlier then was estimated without any issues. AAA+ service thanks CEVA
Car arrived pretty quick considering the current circumstances. The only issue was that my car arrived quite ***. Last time it was clean though.
My car was ground up restored and built from an original *** Toyota Celica Supra in perfect condition and transported from Perth to Sydney. *** kept me updated online with their tracker and any concerns addressed by their call centre. I used the Premium Enclosed Service and it arrived on the day stated with a friendly call from the Depot in Minto without a mark. They even covered the seat and footwells to ensure it stayed clean. The drivers genuinely cared about the cars and *** did too. Thanks again, will definitely recommend.
Extremely happy with my experience. Easy to organise, helpful and friendly staff. Pick up guys were fantastic. Very professional business. Thank you for looking after my car.
Good communication via system and telephone updates.
Took good care of my car transport from Brisbane to Sydney. Thank you very much.
Have moved 4 cars now with CEVA. My issues would be as follows:
1) No feedback wrt a condition report when dropping the vehicle off. You drop your car and leave with no paperwork at all. Quite disconcerting.
2) Tracking service update is very slow. The car has usually arrived and the tracking still shows its departure from port as Planned.
3) On the last car movement the vehicle was late with no notification.
Very professional and stress free. Thanks for your help
Competitive price, easy booking & prompt delivery. Simple tracking via Ceva website. Courtesy call on arrival.
On time for pick up. Early for delivery. Car out the front for depot pickup. Good price, exceeded expectations. Polite staff. Good experience all round.
Great and prompt service. Team members were friendly and very helpful. Will definitely recommend to my friends.
Competitive pricing. Very courteous on the phone. Communicated well letting us know where the car was ie. Being picked up, in transit and on arrival. Pick up and drop off very smooth. Vehicle arrived in good condition. Friendly staff.
Your staff at your Adelaide depot was very helpful and friendly and answered all my question
Answer: Please note that the transit time is approximately 11 business days.
Answer: Have emailed them no reply went through chat was ok in regard to reaching them but of no help

